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Opiniones sobre Al Masa Hotel Nasr City

4.5 out of 5
Al Masa Hotel Nasr City
Gameat Al Azhar, Qesm Than Madinet Nasr,, Heliopolis, Cairo

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 55 de 131 opiniones" "
Evaluación: 8 - Bueno. 33 de 131 opiniones" "
Evaluación: 6 - Aceptable. 16 de 131 opiniones" "
Evaluación: 4 - Mediocre. 11 de 131 opiniones" "
Evaluación: 2 - Terrible. 16 de 131 opiniones" "

8,4/10

Limpieza

7,6/10

Personal y atención

8,0/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Franklyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención
Muy bonito hotel, la comida muy buena y el servicio excelente.
Se hospedó 6 noches en abril de 2019
Respuesta de Mohamed Awad el 1 jun. 2019
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated. We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel. Best Regards Al Masa Hotel Management team

10/10 Excelente

Juan Antonio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2018
Respuesta de Mohamed Awad el 14 oct. 2018
Dear Mr. Juan Antonio, Thank you for your interest in Al Masah hotel & Spa Cairo to spend your stay and we wish to welcoming you again. Best regards

10/10 Excelente

aliah

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Shanlea

Viajó en grupo
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Virginie Joëlle Penot épouse

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Hôtel merveilleux et jardins splendides. Dommage que la piscine ne soit pas chauffée, du coup impossible de se baigner au mois de décembre. Les chambres sont belles, confortables et spacieuses, le seul bémol, la moquette qui n est pas très bien nettoyée. Je recommande cet établissement, très bon rapport qualité prix et accueil chaleureux
Se hospedó 5 noches en diciembre de 2023

4/10 Mediocre

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, personal y atención, comodidad de la habitación
Room hardware is aged. Air condition doesnt well functioned. Very noisy on holiday because of the wedding party. You have to DIY when you need a taxi, like Uber. Others are fine...
Se hospedó 5 noches en diciembre de 2023

6/10 Aceptable

Hussin

Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Khalid, Austin

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Edward, Bartlett

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved our stay at the Al Masa. The property is a peaceful respite from the chaos of Cairo. Easy access to the Pyramids, Egyptian Museum, Coptic and Islamic Cairo; and more. Breakfast was incredible.
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Iram

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall it was an amazing experience. Most gorgeous, safe and comfortable place for the stay. Royal interior, respectful and amazingly helpful staff, delicious food and tons of entertainment and amenities for the whole family. Alhamdulilah
Se hospedó 3 noches en octubre de 2023

4/10 Mediocre

Maxime

Viajó por negocios
No le gustó: Limpieza, personal y atención
Not worth the money nor rating!
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Linnel, Baltimore

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

mary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is perfect! Super nice everywhere! Very clean , Nice customer service, this hotel has 2 main buildings, beautiful lobbies, nice pool area and 5 very good restaurants, a cinema, gym , bowling area and nice gardens, Hotel situated in a. Ice area I will come back here next I come to Cairo for sure!
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Zelenza

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was beautiful and well manicured. It was so much to do and see on the property you really don't need to go out unless you're going on a tour. I stayed for 6 days and didn't explore the entire property. The staff was extremely polite and helpful. There's a bowling alley, several restaurant options, lounges, hookahs, movie theater, bank, swimming pools, etc. Definitely worth booking and enjoying. The only negative is they could get rid of the carpet in the rooms but it's not a deal breaker.
Se hospedó 6 noches en septiembre de 2023

8/10 Bueno

Simone

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en septiembre de 2023

6/10 Aceptable

AMJED, SANTIAGO

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Service very slow for housekeeping and maintenance
Se hospedó 3 noches en agosto de 2023

2/10 Terrible

Hossam

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very bad experience. Rude and unprofessional receptionist

10/10 Excelente

Tamer Kamel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was amazing 👏 🙌 😌 ❤️
Se hospedó 13 noches en junio de 2023

2/10 Terrible

Naglaa

I was very unhappy this time, the rooms were dated needed renovations, had a bad experience this time . I’m not staying there anymore
Se hospedó 10 noches en mayo de 2023

10/10 Excelente

Sophie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hôtel magnifique, cadre verdoyant et féerique. Le personnel très serviable et d’une gentillesse incroyable.
Se hospedó 5 noches en mayo de 2023

10/10 Excelente

Valentina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Breathtaking building ! Amazing chandeliers, granite everywhere, it feels like the royal family should live there.
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Maher

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing hotel with extraordinary gardens
Amazing stay i was threaled by the hotel, it should be named a resourt or compund the landscape is out of this word and the facilities are perfect including the Lebanese restuarant Vila Beirut, the seafood restaurant Murjana, and also the cinima and bowling buildings.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Peter

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2023

10/10 Excelente

Paula Kay, Duluth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything about Al Masa Hotel Nasr City is fabulous.
Se hospedó 14 noches en marzo de 2023

6/10 Aceptable

Mohamed

Le gustó: Personal y atención, servicios
No le gustó: Limpieza
Fancy exterior and lobby. Rooms are old and lack recent maintainence in many aspects (esp. in bathroom). I had much higher expectations.
Se hospedó 3 noches en marzo de 2023

10/10 Excelente

Joseph

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing property! Incredible amenities such as a spa, movie theater, and dining options.
Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

PerOla

Viajó por negocios
No le gustó: Limpieza, personal y atención
Superslow service
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Leon

Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Amazing stay! The staff is so friendly here both to locals and to foreigners. To me it seems that they feel they are doing a service to their country by working in the hotel and take the job seriously. There are so many activities to do in just the hotel alone and the views are stunning. I really did not want to leave. The rooms however could be a little better. They are clean and comfortable they just don't seem nearly as well maintained as the rest of the hotel.

6/10 Aceptable

Moez

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 4 noches en enero de 2023

10/10 Excelente

Nader

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay

10/10 Excelente

Hannah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
very nice 7 star hotel, had a great experience , staff are very friendly , professional, made our stay very comfort and pleasant , in house restaurants serving a different varieties of Excellent food, clean , modern , spacious up graded executive suites, definitely will revisit in our future trip to Egypt.
Respuesta de m awad el 31 dic. 2022
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated.We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel.Best RegardsAl Masa Hotel Management team

10/10 Excelente

Ramsis Sadiq

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones

8/10 Bueno

Luca

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en noviembre de 2022

8/10 Bueno

sebastian

Se hospedó 3 noches en noviembre de 2022

8/10 Bueno

MAGED

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Great landscaping, nice restaurants
Se hospedó 2 noches en noviembre de 2022
Respuesta de m awad el 31 dic. 2022
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated.We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel.Best RegardsAl Masa Hotel Management team

4/10 Mediocre

Anita

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza
For families with young children, the hotel facility versus what you might book on expedia/booking doesn't match up. It is ok for twin/king rooms. Staff were ok but can be quite abrupt sometimes. Make sure you check if you have paid before checking out if booked with booking/expedia. Was staying with friends for a wedding and there was some confusion about payments with a friend where they hadn't paid but hotel staff only realised this after checked-out and were being hassled by hotel staff, leading to someone coming out at 1am to settle the bill.
Se hospedó 3 noches en octubre de 2022

10/10 Excelente

Taj

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en septiembre de 2022

10/10 Excelente

Ghassan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Mycket fin f hotel, kmr besöka igen
Se hospedó 2 noches en septiembre de 2022
Respuesta de m awad el 9 oct. 2022
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated.We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel.Best RegardsAl Masa Hotel Management team

10/10 Excelente

Selvana

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly
Se hospedó 10 noches en agosto de 2022
Respuesta de m awad el 9 oct. 2022
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated.We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel.Best RegardsAl Masa Hotel Management team

2/10 Terrible

Khedijah

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They not welcome to us they said we dont have reservations and i booked befor 3 weeks
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Nivin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent hotel!
Se hospedó 2 noches en agosto de 2022

6/10 Aceptable

Mahmoud

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Staff need extensive training
Generally it was a good hotel , but the staff need a loooot of training
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

NURA

Se hospedó 1 noche en febrero de 2022
Respuesta de Mohamed el 13 feb. 2022
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated. We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel.

10/10 Excelente

Giovanni

Se hospedó 1 noche en enero de 2022

10/10 Excelente

Chris, Troy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The suites were palatial! With 3 restaurants the hotel was well served but the Beirut Restaurant was the best along with the buffet breakfasts. Coffee from machines were not always great.
Se hospedó 3 noches en diciembre de 2021
Respuesta de Mohamed el 13 ene. 2022
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated. We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel.

8/10 Bueno

Elif

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Exhibition area
Near to exhibition area . Nice hotel
Se hospedó 3 noches en diciembre de 2021
Respuesta de Mohamed el 13 ene. 2022
Dear Valuable guest, Thank you for taking the time to post your review , Your feedback is much appreciated. We are glad to hear that you have enjoyed your stay at Al Masa Hotel, It is always a great pleasure to welcome & host you at our property, and we hope that we will have the opportunity once again to serve you in the very near future At AL-Masa Hotel.

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Staff need training
Staff asked us to pay more for a room upgrade at check-in by threatening us that we would be given a small room with no window in an older building otherwise. This should not have been the case as we had chosen a room with balcony/patio with resort views. At check-out, we stored our luggage with them and staff just bluntly claimed they did not have it when we returned to collect it in the afternoon. After asking them to check (3 times at least), they finally agreed to look in the storage and found our luggage. Very poorly organised and staff were not helpful at all. I would definitely not return because of the service.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Mohamed el 13 ene. 2022
Dear Valuable guest, Thank you for taking the time to write this kind review, we appreciate your feedback. I would like to personally apologies for the inconvenience and disappointment that you experienced during your recent stay at our hotel. We continually try to do our best for all of our guests. I will look into each issue that you have noted in an attempt to correct and improve our hotel policies. Best Regards Al Masa Hotel Management team

6/10 Aceptable

Ahmed

Se hospedó 5 noches en noviembre de 2021
Respuesta de Mohamed el 12 dic. 2021
Dear Valuable guest, Thank you for taking the time to write this kind review, we appreciate your feedback. I would like to personally apologies for the inconvenience and disappointment that you experienced during your recent stay at our hotel. We continually try to do our best for all of our guests. I will look into each issue that you have noted in an attempt to correct and improve our hotel policies. Best Regards Al Masa Hotel Management team

2/10 Terrible

Jamal

Se hospedó 6 noches en octubre de 2021