Opinión verificada
6/10 Aceptable
Anita B.
1 oct. 2022
Le gustó: Limpieza, check-in, comunicación, ubicación
Beautiful house but you can’t rely on the pool.
Overall, this home is beautiful, well appointed and convenient to town. The challenge we had was that the pool and hot tub was completely green when we arrived Saturday. I immediately called the manager and she said she would send someone over. The next day, he showed up but it stayed green and we were unable to use the pool for our entire week stay. My grandchildren were so disappointed. We were going to move to another villa, but a hurricane came thru and we had to stay put for two days, I spoke to the owner and she kept telling me this wasn’t a neglect on the pool but an “act of God” , because of the run off of the rainy days they have been having. I asked the owner for a one night discount on the house due to the fact we couldn’t use the pool at all, which was one of the primary reason we book, but she shared it was an act of God. I shared that if I knew this could happen, I wouldn’t have booked the home. There are lots of beautiful villas with clean pools, I took pictures of them and shared with the owner. Only ours was so green that you couldn’t see the bottom of the pool. We had 5 beautiful days in Cabo that we wanted to jump in the pool and couldn’t. So please beware that this is an big issue with this house. For the cost of the home, the pool should have been perfect.
Anita B.
Se hospedó 7 noches en septiembre de 2022