My family and I all stayed here together for the holidays, Christmas and NYE. The view from the cabin was absolutely beautiful, just like the photos, and the host couple, Susan and Keith, were very kind. However, there were a few things that we didn't approve of 100 percent. First impression was good with the host. But the week leading up to our booking, I had reached out to Susan to elect the "early check-in" option and we were willing to pay for it. But it was a few days worth of us trying to reach her and we couldn't get a hold of her. Whether it was via text or phone call, no answer. We ended up driving to TN from FL through the night and we arrived to the cabin driveway at 3 a.m. We knew we'd have to sleep in the car that night, but we had to work remotely that following morning, so that's why we wanted to elect the early check-in option so that we'd have access to the cabin to work from, but Susan did not reply. We ended up working off of our hotspot from our car in the driveway all day. Then, check-in was supposed to be that afternoon at 4 p.m., but Susan didn't respond to our calls or messages until 4:24 p.m. And when she finally did, she didn't apologize for her lack of responsiveness. Anyway, so we finally get inside the cabin and then we discover that the water had been turned off. That wasn't their fault at all, so Susan and Keith immediately sent people to come help us get the water back on. They were very swift and sweet about that. But then a few days later, the electricity was cut off for most of the day and the night. This was due to weather and not the hosts' fault, but still, it added to the unpleasantness of our stay so far. Also, the downstairs basement was freezing to sleep in, the upstairs felt normal but the downstairs was unbearable for the four of us that slept down there, even with the heat on, it was colder inside than it was outside. Other than those mishaps, the cabin view was beautiful and the hot tub was superb. The one thing about the location, it was incredibly beautiful, but it was a very, very far drive from the nearest gas station and it took us 20 minutes just to get out of the "neighborhood". We enjoyed our stay and the main critique I have would be for the lack of responsiveness on check-in day and the days leading up to it. Otherwise, we very much appreciated Susan and Keith, their help and the fact that they shared their home with us for the holidays. Thank you so much!
