Sala de estar en el lobby

Opiniones sobre Ramada by Wyndham Butte

2.5 out of 5
Ramada by Wyndham Butte
2100 Cornell Ave, Butte, MT

Opiniones

6,0
Evaluación: 10 - Excelente. 183 de 1001 opiniones" "
Evaluación: 8 - Bueno. 217 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 195 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 200 de 1001 opiniones" "
Evaluación: 2 - Terrible. 206 de 1001 opiniones" "

6,2/10

Limpieza

7,2/10

Personal y atención

6,2/10

Servicios

5,6/10

Estado de la propiedad e instalaciones

6,2/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Martha

Le gustó: Servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Toilet uncleaned -- small pieces of feces in bowl and its rim. Hallway littered with detritus -- vacuuming obviously a few weeks over due. Faint, unpleasant smell, as of dust in room and hall. Dust on surfaces. Front desk staff on the unfamiliar with procedures to address my concerns, but super friendly, accommodating, and apologetic. I was offered a feces-free rom? but all other concerns above remained, so I canceled my stay and decamped for a better hotel across the street (Holiday Inn Wxpress)
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Joaquin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Jesus

Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Frida

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Para comenzar el joven de front desk de aspecto sucio...hice reservacion con dos camas queen, no las tenian....me dieron una cama king. Cabellos en la cama.. Almohadas sucias... Aspecto de la habitacion tetrico. Mal olor en la habitacion... Sofa muy deteriorado. No tenian pañuelos faciales, solamente la caja vacia. El personal de limpieza de aspecto vulgar. Afuera en las instalaciones personas con un aspecto nada agradable que nos inspiro miedo... Me he hospedado en otras ciudades en Hotal Ramada y he estado satisfecha...lo contrario a este en Butte, Montana. Por lo tanto no lo recomiendo. Para mi fue TERRIBLE MI CHECK IN. Frida Young Kearns, Utah
Se hospedó 1 noche en julio de 2022
Respuesta de Nicole- GM el 25 jul. 2022
Thank you for taking the time to leave us a review. I'm very sorry you had a negative stay with us. We are doing our best to make some much needed improvements. We hope you will give us another chance in the future.

2/10 Terrible

Steve

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Filthy lobby and hallways. No elevator. Drive around building to park and enter per instruction from staff and door B-2 doesn’t work with key card. Had to walk around and go in through front. Then card didn’t work in room and had to go back twice. Room was filthy and toilet was running all night. Tried calling and no answer. I left voicemail which wasn’t returned.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 15 may. 2024
We are very sad to hear that there were issues you may have experienced during your stay. We have investigated your complaint and remedied anything we may have found. We appreciate your feedback.

4/10 Mediocre

Ed

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hallways appeared to never be vacuumed. The exercise room had what looks like drywall Dust on floor and colt cigar butts on the floor. The door was open as if to say ‘we are open’. The sauna/steam room was filled w paint cans. There are signs for extra charges - towels from pool in room, luggage cart in room, taking food from breakfast bar (yet not enough staff to Even have food In breakfast bar ). The doors to rooms are not adjusted correctly and therefore have gaping areas. A/c works intermittently. The mattresses were very soft and sagging. Quite a run down hotel. Certainly not up to the standard they allude to in their ads. Below average accommodations
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

Jayme, Grande Prairie

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
I booked a room that they apparently didnt have, they called me to ask if I like a king suite or a double queen and i choose the king suite. When getting there after driving 16hrs they then informed me that they didnt have ant king suites left and i would have to take the double queen room for the price that i paid online for tge king 1 bedroom suite i had booked... I was a total rip off. I wasnt even offered a lower rate or a discount for all this troubles.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Janice

Viajó con su pareja
Le gustó: Personal y atención
The bathroom needs to be demolished looks like mold in tile around tub.
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

Tom

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
The bed was so high and uncomfortable, that I couldn't sleep at all. My husband got a stepping stool for me, but it still didn't he,p much. I am to short and too old and these beds are made for Young people or tall once, like my husband. What are short and old once do if they need a Motel room ?? It would be nice if a room would have 2 chairs and a little table, so 2 people could sit at the same time and not taking turns, The bathroom was so small, that you have to step in the bathtub in order to close the door, For breakfast their were no trays available in order to get some food and coffee to your room....but the staff was nice and helpfull. Not enough toilettpaper and not enough tissues. It is unbelievable for a Ramada Inn. We finally got our own tissues and toilettpaper out of the car and had some breakfast on the ironing board......
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 15 may. 2024
We are very sorry that the room you booked isn't available, it's not even in our inventory of rooms so we are unsure how this was even possible to book. All our king rooms have desks and a 2 queen bed room has a table and 2 chairs. We also would've been more than happy to replenish your toiletries if we would've known you needed them. We do appreciate your feedback it helps us to correct anything that maybe become an issue in the future.

2/10 Terrible

Rita

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Kenneth

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

Matthew

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Richard

Viajó con su pareja
Le gustó: Personal y atención
This motel was a good price. They were accommodating in storing our e-bikes in a locked room near the main lobby. The staff were friendly and helpful. Overall the building is older and a little rundown. We were only staying the night as we headed home so was ok.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 10 may. 2024
We appreciate your feedback and we hope you visit us again.

8/10 Bueno

Carmelita

Viajó con su familia
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
Didn’t have access to the tv due to there being no more working remotes for that specific tv.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 8 may. 2024
We are very sorry to hear that, we have looked into this and have corrected that issue with the TV. We hope you visit us again and we appreciate your feedback.

4/10 Mediocre

Cori

No le gustó: Limpieza, estado de la propiedad e instalaciones
This property looks like it should be torn down. They are trying to renovate but the improvements just mask the overall problem. Many of the rooms smelled so bad people in our party had to request new rooms.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 9 may. 2024
We are saddened to hear that you were not happy with your stay and we hope you give us the chance to provide a more positive guest experience. We appreciate your feedback.

4/10 Mediocre

Mikela

Viajó con su familia y niños pequeños, Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
This hotel is one of the worst I’ve stayed in, in a long time! So dirty, beat up, and just all together not clean or stocked. The rooms had limited towels… and we’re so beat up. Floors not swept/mopped. Built up dust on the walls, under the bed, not clean…. Bathroom floor uneven, and creaked. Tub didn’t drain… just not a pleasant stay at all. Would not recommend even for the price.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 9 may. 2024
We are sorry to hear that you weren't happy with the improvements made to our hotel recently. We hope you give us another chance to provide a better guest experience.

8/10 Bueno

brad

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
It was a short stay, got in late and left early. It accommodated us for the need. Breakfast was good enough. Hotel was quite and decorated nicely.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 20 abr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

darlene

Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 9 may. 2024
Thank you for choosing to stay with us and we hope to see you again soon. We appreciate your feedback.

4/10 Mediocre

Troy

No le gustó: Limpieza
There was spoiling food in the refrigerator, the hardwood floors were not vacuumed and for the toilet to flush you had to hold the handle down until it was done.
Se hospedó 3 noches en abril de 2024
Respuesta de Manager el 8 abr. 2024
Thank you for your feedback, your concerns have been addressed.

6/10 Aceptable

Jamie

No le gustó: Limpieza, estado de la propiedad e instalaciones
Outdated and main areas filthy
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 8 abr. 2024
Thank you for your feedback

4/10 Mediocre

K.

Viajó con su pareja, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Deposite was kept one out of 4 nights
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 8 abr. 2024
Thank you for your feedback and upon looking into this all your deposits were returned to you in full.

6/10 Aceptable

Andrew

Viajó con su pareja
Le gustó: Personal y atención
Overall decent stay in a pinch, can tell the property needs some TLC leaky toilet etc
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 8 abr. 2024
Thank you for letting us know about your experience, we hope you visit us again when our updates are complete

6/10 Aceptable

David

Viajó con su pareja
No le gustó: Personal y atención
Not friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 8 abr. 2024
We are very sorry to hear this as we are normally very friendly. This will be addressed immediately. Thank you for letting us know.

10/10 Excelente

Christine, Butte

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 9 may. 2024
Thank you for staying with us , we appreciate your feedback and we hope to see you again soon.

8/10 Bueno

John

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 8 abr. 2024
Thank you for your feedback

8/10 Bueno

Kathryn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The check in process and the Front desk staff were friendly and helpful. The bathroom was very small and the hotel was very noisy until about 3:00 am!
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 25 mar. 2024
We are very sorry about the noise over the weekend st Patrick's Day is a big thing here and we tried our best to keep everyone in check. Thank you for the feedback.

2/10 Terrible

Kat

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 8 abr. 2024
Thank you for your feedback

4/10 Mediocre

Cynthia

No shower curtain..couldn’t get tv to work…hallway dirty with some liquid spilled.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 25 mar. 2024
Thank you for letting us remedy those issues for you immediately. We hope you visit again.

6/10 Aceptable

Jasmine

Viajó con su familia
Le gustó: Personal y atención
Under renovation so was dusty. The fitness area was very disappointing…two rusty machines and a weight rack with no weights.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 25 mar. 2024
Thank you for the feedback and we apologize for the dust and our fitness room being closed. We are under renovations and we are currently moving and renovating the fitness room. We hope you visit us again.

2/10 Terrible

Kylie

Viajó con su pareja, Viajó con su familia, Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
First arriving there the staff did not understand the credit card number being different due to me booking through a 3rd party online website. Second the hotel smells like cigarettes and is very musty. The hotel appliances (fridge, microwave and outlets) did not work and the fridge smelt so bad. Third the staff and manager accused my guests (family and friends) of things that were not true and they were very rude about it and never apologized about the accusations after finding out it wasn’t true. They stormed into the room while someone was in the bathroom and forced them to come out of the bathroom all to accuse him of something that wasn’t true and was proven to be not true. They gossiped about the accusation to all the rest of the staff “cleaners” even thought they should have never been involved. I was highly disappointed and hope they treat their future guests no matter the age group with more respect. After all people are paying for rooms that weren’t even in working order and never cause any issues.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 25 mar. 2024
Hello we are very sorry to hear that you were unhappy with your stay due to staff trying to locate the drug users in your group. I can say that no one stormed into your room and that the door was left open and 2 staff call out into the room due to the smell coming from inside. The guy I. The bathroom opened the door with a lighter in his hand. Weither you know what your friends do or not is not our concern, our concern is for the children staying at our hotel that are subjected to what your friend was doing and it is toxic and harmful. Our other cleaners up on that floor overheard you all talking about it in your room and then the guy seeking out any staff member that would listen to plead his case was quite a give away of guilt. Next time you stay somewhere please think of your surroundings and the kids that maybe around your room before unwillingly subjecting them to harmful substances. Thank you for your feedback.

10/10 Excelente

Hannah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Decent room for a good price. Very friendly front desk staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 25 mar. 2024
Thank you for recognizing our staff we appreciate your feedback. We hope to see you again.

8/10 Bueno

Mcbeth

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 8 abr. 2024
Thank you for your feedback

2/10 Terrible

Brittany

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 4 may. 2024
We are sorry to hear that you were not happy with your stay. We appreciate your feedback and we hope you will give us another chance to provide a better experience in the future.

4/10 Mediocre

Ryan

Viajó con su pareja
Le gustó: Servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Our floors had a bunch of dirt on them and the bed had dirt in the sheets. The location of the room was unfortunate on our end because a bunch of people were trying to destroy the vending machine and making a ton of noise. We called the front desk and yelled at the group of guys but it continued through the night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 25 mar. 2024
We are very sorry for the group of drunk guys that were trying to destroy our vending machine. Upon investigating in the morning we found what room they were in and we charge them and make sure that they left that day. Saint Patrick's Day is it big holiday in this town does not give them the right to disturb other guests or try to destroy others property. We do really apologize that you were Disturbed and we hope to see you again sometime when there's not a bunch of drunken college kids running around.

2/10 Terrible

Bob

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nothing we liked, very dirty, noisy, no elevator to 2nd floor, carpets haven't been vacuumed, large flooded area in parking lot. Dirtiest place I've ever stayed at.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 25 mar. 2024
We are terribly sorry you felt that you stay wasn't up to your standards we are currently under a remodel and you must have been in the wing that has not been remodeled yet. We do apologize for any inconvenience this may have caused you and we hope you give us another chance in the future.

4/10 Mediocre

Hansel

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Needs a vacuum
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager el 25 mar. 2024
Thank you for your feedback.

6/10 Aceptable

Cynthia

Se hospedó 2 noches en febrero de 2024
Respuesta de Manager el 8 abr. 2024
Thank you for your feedback

10/10 Excelente

Claire

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Check in was quick and breakfast was better than most.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 7 mar. 2024
Thank you for staying with us. We hope to see you again.

6/10 Aceptable

Jeffrey

No le gustó: Estado de la propiedad e instalaciones
Aged facility.
Se hospedó 1 noche en febrero de 2024
Respuesta de manager el 5 mar. 2024
Thank you for your feedback. We are updating the hotel as quick as we can and we hope you visit us once it is completed.

6/10 Aceptable

Charlene

Viajó con su familia, Viajó en grupo
Le gustó: Servicios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The front desk lady was very rude and short tempered, they never had any clean towels, the outsde doors wouldnt unlock and had to constantly get our cards reactivated
Se hospedó 3 noches en febrero de 2024
Respuesta de Manager el 5 mar. 2024
We are very sorry to hear that your stay was less than pleasant. Magnetic cards deactivate when near cell phones etc. Thank you for the feedback.

4/10 Mediocre

Marion

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Snow and huge puddle in parking lot. Lots of Dog poop on top of snow on sidewalks. Inside of rooms not vacuumed. Stayed the night to avoid incoming snow today, will never stay in this location again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 5 mar. 2024
We are sorry your experience with us wasn't up to standard. We appreciate the feedback.

4/10 Mediocre

Jessica

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Manager el 5 mar. 2024
Thank you for your feedback.

4/10 Mediocre

Danelle

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very dirty, the parking had tons of potholes and needed to be plowed, our rooms weren’t cleaned on time. I booked 3 rooms and none of them were clean until 2 hrs after check in time, very unprofessional people working there. Dressed in pajamas and not in work attire. I would not ever stay there again and wouldn’t recommend anyone either. I am very disappointed and I would be so embarrassed if this was my business!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 19 feb. 2024
Hello, we are sorry to hear that you were unhappy with your stay at our property, and we do apologize for the delay with your room as we were sold out the previous night, unfortunately it does take time to thoroughly clean the rooms. All our staff are professional and I'm not sure who you think you saw in pajamas, but they didn't work for us. Thank you for your feedback.

4/10 Mediocre

Kayla

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 25 mar. 2024
Thank you for your feedback and we hope you give us another chance in the future.

10/10 Excelente

David, Courtenay

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 18 feb. 2024
Thank you for your rating. We are glad you enjoyed your stay with us.

2/10 Terrible

Gordon Lynn

Le gustó: Limpieza, personal y atención, servicios
Had neighbors from hell. Children loud and destructive. Tried to get through the connecting door. Noise didn’t stop till 10:30.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 18 feb. 2024
We are very sorry to hear this and wish we would've known during your stay so we could've resolved that issue. Thank you for letting us know.

2/10 Terrible

Joseph

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 18 feb. 2024
Thank you for your feedback

8/10 Bueno

Richard

Viajó con su familia
Le gustó: Limpieza, personal y atención
Plow the parking lot and shovel the walkways!!!!!!!!!!
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager el 18 feb. 2024
Thank you for your feedback, we are doing our best to try and remedy that issue.

10/10 Excelente

Christine

Se hospedó 2 noches en enero de 2024
Respuesta de Manager el 25 mar. 2024
Thank you for your feedback we hope to see you again.

6/10 Aceptable

Ryan

Se hospedó 2 noches en enero de 2024
Respuesta de Manager el 18 feb. 2024
Thank you for your feedback.