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Opiniones sobre OYO Silver Spur Burns Hwy 20

2.5 out of 5
OYO Silver Spur Burns Hwy 20
789 N Broadway Ave, Burns, OR

Opiniones

6,4
Evaluación: 10 - Excelente. 76 de 323 opiniones" "
Evaluación: 8 - Bueno. 76 de 323 opiniones" "
Evaluación: 6 - Aceptable. 58 de 323 opiniones" "
Evaluación: 4 - Mediocre. 47 de 323 opiniones" "
Evaluación: 2 - Terrible. 66 de 323 opiniones" "

6,8/10

Limpieza

7,6/10

Personal y atención

5,8/10

Servicios

5,8/10

Estado de la propiedad e instalaciones

6,4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Nancy

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
This motel needs updates. It’s a bit too rustic for us, and some things needed attention. The plugs are inconvenient and loose. The rug feels “sticky.” The stairs are unsafe. The noise from the parking lot was awful. We could also hear people next door. We won’t be back.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

raymond

Viajó con su familia, Viajó con mascotas
No le gustó: Servicios, estado de la propiedad e instalaciones
Property is being remodeled
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

Kenneth

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Friendly Staff, middle of refinishing, no clean towels for second night, had to empty own garbage and find their dumpster. Congested parking.
Se hospedó 2 noches en mayo de 2024

4/10 Mediocre

Gary

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This motel was under construction and renovating the rooms. One of the rooms that we had, had bed bugs in the beds and also the shower. I would not consider going back to this motel until after the construction was complete, but even that, the bed bugs would not be welcome.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Alan

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Undergoing renovations in 2024 so a lot of rooms were not available and it was cluttered. A neat old place. Great staff.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Austin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay, amazing staff
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

Mitchell

No le gustó: Estado de la propiedad e instalaciones
Property is located on, and faces, a busy highway. It is an older building with thin walls, creaky floors, and under major renovation. The door had a blank where the deadbolt should have been located, and the space between the door jamb and striker was large enough that a semi-skilled punk could use a flexible pice of metal to gain entry. The bathroom sink was stopped-up when I got into my room, but the property manager was prompt in getting one of the contractors to clear it. Lots of transient workers so voice and vehicle noise typically began around 3:30 - 4 AM. My room was clean and the bed and pillows were comfortable, but the blankets were old and threadbare. Basic amenities (e.g., microwave, refrigerator, wi-fi, TV, and lights) all worked, and there was plenty of very hot water. Nearest dining establishment is 3 block away.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

jean, Island park

Viajó con mascotas
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Very friendly staff
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Qingyan

Viajó con su familia
Le gustó: Personal y atención
Convenient and quiet location for pass by road travelers.
Se hospedó 1 noche en abril de 2024
Respuesta de Joey el 20 may. 2024
Hi, Qingyan! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey

4/10 Mediocre

Steven

Viajó por negocios
Less than par. But, the lady at the front desk was very helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Tim el 20 may. 2024
We are sorry to stay turned out to be an average one, Steven! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

2/10 Terrible

Joe

No le gustó: Personal y atención
We weren’t even able to check in. There was no one at the front desk for over 20 minutes
Se hospedó 1 noche en marzo de 2024
Respuesta de Noah el 20 may. 2024
We are extremely sorry to know this, Joe! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

10/10 Excelente

Wendy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Nikki did an EXCELLENT job of welcoming us and fulfilling all our needs with a rollaway bed and extra needed items. This dated motel met all of our needs for an inexpensive place to stay. We had comfy beds, heat, a fridge and microwave. We would rather pay less than have a fancy place, but they are remodeling as we speak! If you are like us, grab some good ear plugs and choose this place for sure!
Se hospedó 1 noche en marzo de 2024
Respuesta de Joey el 20 may. 2024
Hi, Wendy! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Joey

10/10 Excelente

William

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good service
Se hospedó 1 noche en febrero de 2024
Respuesta de Dewi el 20 may. 2024
That is great to hear, William! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Kelsha is awesome and gives excellent customer service
Se hospedó 1 noche en febrero de 2024
Respuesta de Ammy el 2 may. 2024
Hi, William! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Mediocre

Shayna

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
So many things wrong. Let's start with pulling the covers back to find stains all over the bed sheet. Call and was moved to a new room. In the new room there's old contacts dried on the end table. The curtains are sheer and don't block anything. Had to hang a blanket to keep everyone from seeing in. Towel rack was broken. Constant noise all night. Had a dead bolt but no hole in the door frame for the dead bolt. Felt unsafe
Se hospedó 1 noche en febrero de 2024
Respuesta de Ammy el 2 may. 2024
Apologies for the problems you had faced, Shayna! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Bueno

George

Viajó con su pareja, Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
The owners are fantastic extremely helpful to resolve any issues. You may have to include car issues,room issues and overall very personable to make your business worth having
Respuesta de Ammy el 2 may. 2024
We appreciate your positive rating, George! We take pride in providing our guests with a great experience. Regards, Tim.

6/10 Aceptable

Robert

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
In one ad, it states that there is free breakfast, there is not. There isn't even free coffee. There is no coffee offered in the rooms. There isn't even plastic or paper cups offered in the room. All you get are towels, body gel, and shampoo, no conditioner, no coffee, no tea, no cups, no coffee maker, heating system is ancient though it works. If all you want is a clean bed and some basics for a cheap price, then this place is for you. If you want all the bells and whistles or you want the breakfast they advertised then go somewhere else.
Se hospedó 1 noche en enero de 2024
Respuesta de Ammy el 2 may. 2024
Apologies for the problems you had faced, Robert! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Bueno

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Finr
Se hospedó 1 noche en enero de 2024
Respuesta de Ammy el 2 may. 2024
Hi, William! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Kari

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Housekeeping does good cleaning but this place is so old. The carpet smells like warm pee from 1000 dogs. No deadbolt on the door. Heard loud water hammer repeatedly for long periods all day and night. Could not sleep. Could not wait for morning to leave this place. Will not return. No fault of the staff. Management needs to do some serious updates.
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Brandi

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Laura

No le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ammy el 4 may. 2024
Hi, Laura! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah.

10/10 Excelente

Bergen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Highly Recommend - Great Price
I had a great stay at the Silver Spur while passing through on my way to Boise. The employee that checked me in, Keisha, was very friendly and made check in quick and easy. She recommended that I get dinner at the Central Pastime bar, which was delicious. Clean room, warm water, and an affordable price. I would 100% stay again!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ammy el 6 may. 2024
Hi, Bergen! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim.

8/10 Bueno

Joseph

Le gustó: Limpieza
The beds and motel were clean despite the obvious age of the building. I was able to get rest and resume my trip the next morning.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Maria el 22 ene. 2024
Pleased to hear your kind words of gratitude, Joseph! We are going to do our best to never fail to impress you every time. Regards, Maria

4/10 Mediocre

Bill

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
run down
Se hospedó 1 noche en septiembre de 2023
Respuesta de Joey el 22 ene. 2024
We are sorry to hear about your experience, Bill! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

10/10 Excelente

Ronnie

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfortable room. Friendly staff. I will defiantly stay there again.
Respuesta de Dewi el 22 ene. 2024
That is great to hear, Ronnie! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

4/10 Mediocre

Richard

Se hospedó 1 noche en noviembre de 2023
Respuesta de Ammy el 4 may. 2024
Hi, Richard! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excelente

Merrilyn

I stayed at the Silver Spur on my way east on a cross country trip. Heidi and Kelsha were excellent hosts, so I also stayed there on my return trip. Again, Kelsha was very helpful in getting me settled in for the evening. It’s not a fancy place, but great for spending a night in Burns.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Barbara el 22 ene. 2024
Pleased to hear your kind words of gratitude, Merrilyn! We are going to do our best to never fail to impress you every time. Regards, Barbara

6/10 Aceptable

Debi

Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

David

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Terrible, terrible place.
The door was not secure. The thermostat did not work; only the wall heater. There was a lockbox on the door that disappeared in the middle of the night. Pretty bad structural/wall damage. Uncomfortable bed. We had booked 2 nights but left after 1 night. The curtain rod was not secured to the wall so the curtains were askew. The lightswitch over the chair did not work. The TV was not plugged in.
Se hospedó 2 noches en noviembre de 2023

4/10 Mediocre

Matthew

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The property has a Rustic theme going however we had to be moved between two different rooms before we were in one that all the lights worked and a heater worked. The office was closed an hour before was posted. Had to call a couple times to get staff. The staff was trying to be helpful and appeared frustrated at the room conditions as well
Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

Justin

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Clean but old and SO loud
Deadbolt missing, stained carpet, old fixtures and poor overall condition. Worst was all the noise, all night long - whether it was guests upstairs or some constant washing machines running, no idea what could make that much noise at all hours. For the price, it was a clean bed for the night, just wish it was quieter.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

NIcholas

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Barbara el 6 dic. 2023
Sorry for the unpleasant experience you had with us. NIcholas! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

8/10 Bueno

Heidi

Viajó con su familia
Le gustó: Personal y atención
Great customer service!
Kelsha at the front desk was absolutely wonderful and beyond helpful. We had a last minute, middle of the night booking when travel plans changed. No frills, but we didn’t need them - were able to sleep and continue on. Centrally located!
Se hospedó 1 noche en octubre de 2023
Respuesta de Joey el 6 dic. 2023
Hi, Heidi! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

6/10 Aceptable

rebecca

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Dewi el 6 dic. 2023
Hi, Rebecca! Thanks for the suggestions, as it has been communicated with the relevant department, they will look into this issue and will surely change accordingly. Regards, Dewi.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Old but clean. My only issue was I couldn’t get the tv to work. There was no remote which the lady at the front desk provided. But I still couldn’t get it to work.
Se hospedó 1 noche en octubre de 2023
Respuesta de Dewi el 6 dic. 2023
Hey, Hi! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Dewi

8/10 Bueno

Timothy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en octubre de 2023
Respuesta de Dewi el 6 dic. 2023
Thanks for rating us superbly, Timothy! Glad to know that you loved our services. Regards, Dewi

10/10 Excelente

William

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Ok
Se hospedó 1 noche en octubre de 2023
Respuesta de Joey el 6 dic. 2023
Hi, William! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Joey

2/10 Terrible

Mark

Viajó con su familia, Viajó con mascotas
Room smoke alarm disconnected and half of it on counter, room was filthy, used hand soap only soap in room, front door did not close or lock properly. Had to call the motel 4 times checking in after 9pm and the voicemail was full so we stood out in the cold and wind. This was the worst motel room I have ever stayed in. I could go on for pages but can’t stress how dirty and disgusting the room was
Se hospedó 1 noche en octubre de 2023
Respuesta de Barbara el 6 dic. 2023
Hi, Mark! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara

6/10 Aceptable

Thomas

Viajó con su pareja, Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
convenient to museum/library
Se hospedó 2 noches en septiembre de 2023
Respuesta de Joey el 6 dic. 2023
Hi, Thomas! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

6/10 Aceptable

Jason

Viajó con su familia
Le gustó: Personal y atención
Nice spot for an overnight stay.
Se hospedó 1 noche en octubre de 2023
Respuesta de Joey el 6 dic. 2023
Hi, Jason! Thank you so much for the positive rating. Have a wonderful day ahead. Regards, Joey

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Do not let the exterior detour you from staying. Our room was all updated with a comfy bed.
Se hospedó 1 noche en octubre de 2023
Respuesta de Joey el 6 dic. 2023
Hi, Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again with a pleasant experience. Regards, Joey

2/10 Terrible

Denise

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very unsafe smelled like foul bug spray mixed with cat pee. Very scary
Se hospedó 1 noche en octubre de 2023
Respuesta de Barbara el 6 dic. 2023
Hi, Denise! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

2/10 Terrible

Richard

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I was very disappointed in my stay. There was an odor in the bathroom that was either formaldehyde, lacquer or some other chemical that made me nauseous and gave me a headache. The room was not warm and the heater did not work. There were no extra blankets within the room. I checked the closet and none available. The TV was not hooked up and also there was no remote for the TV within the room. The toilet ran constantly all night. The shower was full of mold so I did not even use the shower. The walls were so thin you could hear people snoring on both sides. The room did not contain a telephone, therefore I was unable to get a hold of the front desk. The office closed before 9:00 p.m. after I checked in. Very disappointed how a property could charge you to stay there.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava el 17 oct. 2023
Sorry for the hassle you faced, Richard! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Ava

6/10 Aceptable

Ronald

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
I understand that it was a "no frills" place to stay. But I do think a place needs to have essentials. There was no smoke detector. The wires were hanging on the wall where one had been. There was also no coffee service in the morning, neither in the room nor in the office which was closed and locked all morning.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava el 17 oct. 2023
Hi, Ronald! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Ava

6/10 Aceptable

Sharon

This rating does not reflect the effort put in by the motel… Burns is a very isolated place and we enjoyed our stay there…. The motel is obviously undergoing improvements and the rooms were certainly adequate for our needs… good shower, much better and safer windows than we have had in other places…. Everything was clean which could be … carpets are probably waiting an update….. no coffee facilities in our room and no breakfast available in the motel, but if we had wanted coffee we could have had some made. There was a fridge and a microwave too. Of the places to eat in town we picked the Pine Room and Bar and it was fab, easy to get to from the motel and they do breakfast too. All in all, no complaints and loved the artwork on the walls above the beds…. Complemented the birdsong from the birds enjoying the pear tree out the back.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava el 17 oct. 2023
Hi, Sharon! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Ava

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Terrible Motel. Wouldn't stay there again
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava el 17 oct. 2023
Hi, Guest! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Ava

10/10 Excelente

Amy Lorine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly, prompt staff. Clean room. A bit noisy with traffic on road. Toilet didn't want to turn off; kept running. Would stay again.
Respuesta de Ava el 17 oct. 2023
Hi, Amy! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Ava

8/10 Bueno

Tyler

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios
The woman who checked me in was absolutely wonderful. The property is clean and well used. The price was right. I would stay there again. My only real complaint would be the noise. If you are noise sensitive, request an upstairs room as, if you are on the ground level, you will be listening to your upstairs neighbors all night.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava el 17 oct. 2023
Hi, Tyler! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ava

8/10 Bueno

Betsy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Ava el 17 oct. 2023
Hi, Betsy! Thanks for the positive rating, looking forward to serving you soon. Have a nice day :) Regards, Ava

8/10 Bueno

Belinda

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Rooms were clean. Need bell to ring if door is locked when you come to check in. Costumer service that we called due to door being locked was no help. Sound like over seas said we would have to handle issue ourself. Was able to get someone to the door to check us in. She was friendly. Customer service line person poor. We made reservations after 9pm. Customer service lady kept saying we missed check in time. Told her we made reservations after 9pm, she said I see that but you missed the 9pm check in time. No help ,she was just no help .
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava el 17 oct. 2023
Hi, Belinda! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ava