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Opiniones sobre Hotel at the Lafayette Trademark Collection by Wyndham

3.5 out of 5
Hotel at the Lafayette Trademark Collection by Wyndham
391 Washington St, Buffalo, NY

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 584 de 1003 opiniones" "
Evaluación: 8 - Bueno. 260 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 87 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 34 de 1003 opiniones" "
Evaluación: 2 - Terrible. 38 de 1003 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,0/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

PEDRO

Le gustó: Limpieza, estado de la propiedad e instalaciones
I liked and i will go back👌
Se hospedó 1 noche en septiembre de 2023
Respuesta de Zack S. el 5 sept. 2023
Thank you for taking the time to provide your review. We are so glad that you enjoyed your stay with us!

2/10 Terrible

Julio

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy mal soll me cobro cuabdobhice reservacion y no me dejaron dieron mi habitacion para descansar
Se hospedó 1 noche en junio de 2021
Respuesta de Nicole- GM el 27 jun. 2021
Please contact expedia directly as the hotel has not charged you. Did you stay with us?

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2019
Respuesta de Erin H. el 9 nov. 2019
Thank you!

10/10 Excelente

Ruben

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The best!!
The best service! The room was fantastic!! This is the place to be!!!
Se hospedó 1 noche en agosto de 2019
Respuesta de Erin H. el 6 sept. 2019
Ruben, Thank you for telling us about your stay! We hope to see you again soon!

8/10 Bueno

Jhon J

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buen hotel
Muy bien ubicado , pero después de las 7 pm sé debe caminar mucho para poder conseguir algo de comer
Se hospedó 2 noches en julio de 2019
Respuesta de Erin H. el 28 jul. 2019
Thank you!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Me quede solo una noche. Me gusto la decoración del hotel, la limpieza de la habitación y la hospitalidad del personal del hotel.
Se hospedó 1 noche en noviembre de 2018
Respuesta de Nicole-AGM el 3 dic. 2018
Gracias! Esperamos verte de nuevo cuando estés en la zona.

10/10 Excelente

Keith

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel turn out better than I thought
Se hospedó 3 noches en abril de 2024

8/10 Bueno

James

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Beautiful old building, everything looked very nice. Noticed some damage on the bathroom door and the toilet seat, but other than that it was an excellent stay.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Rossella

Struttura decadente. Appena si entra si è invasi da profumo eccessivamente forte per camuffare male odore di cucina del bar accanto all’hotel. L’albergo da l’idea di una struttura fantasma…anche il diner nell’hotel non è utilizzabile in attesa che qualcuno rilevi la gestione. Stanza abbastanza pulita ma letto e cuscini scomodi. L’hotel non dispone di parcheggio quindi occorre parcheggiare nei dintorni. Nel complesso discreto ma senza pretese
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Juan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Like the rooms clean and love the coffee shop downstairs
Se hospedó 1 noche en abril de 2024
Respuesta de Zack S. el 18 abr. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

8/10 Bueno

Sirena

Le gustó: Limpieza, personal y atención
The hotel was nice but you could tell it was an old building. My room was as pictured online. The only thing that concerned me was that I didn't feel like my door lock was safe enough.
Se hospedó 2 noches en abril de 2024
Respuesta de Zack S. el 18 abr. 2024
Thank you for taking the time to provide your review! We are glad that you enjoyed your stay, and we will address your comments with management!

10/10 Excelente

Pearse

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Zack S. el 18 abr. 2024
Thank you for your review! We are glad that you enjoyed your stay!

10/10 Excelente

Carrie

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Came to Buffalo for a concert and stayed here. Perfect location. Close to bars and restaurants Love the lobby. Staff were super nice. Great price. Stay here again
Se hospedó 1 noche en abril de 2024
Respuesta de Cassandra el 16 abr. 2024
Carrie, thank you so much for your review! We look forward to seeing you again! :)

10/10 Excelente

Ashley

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would definitely book here again the next time I’m in buffalo
Se hospedó 2 noches en abril de 2024
Respuesta de Zack S. el 9 abr. 2024
Thank you for taking the time to provide your review! We look forward to seeing you again!

10/10 Excelente

Todd

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel and conveniently located
Se hospedó 1 noche en abril de 2024
Respuesta de Zack S. el 9 abr. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

10/10 Excelente

Glenda, Cannington

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is quaint, clean hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole-GM el 5 abr. 2024
Thank you for taking the time to rate your stay with us. It was a pleasure having you as our valued guest. We hope to see you again in the future.

6/10 Aceptable

Danielle

Viajó con su pareja
No le gustó: Limpieza, personal y atención
The rooms were interesting and unique. The beds were very soft and lumpy. The hallways were over scented with air freshener. We had to wait for a staff member to assist us at check in and staff were not professionally dressed or seemed more like maintenance staff. The common areas were dusty and dirty. It seemed that they are slowly restoring the hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Zack S. el 1 abr. 2024
Thank you for taking the time to provide your feedback. We will discuss your comments with appropriate management.

10/10 Excelente

Deanna

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We were greeted enthusiastically by Zach. He explained where everything was around the area, Made us feel very Welcome and comfortable. Our rooms were delightful, so clean and spacious loved the layout of both rooms. We will definitely be back! At checkout, Zach was working again made sure we enjoyed our stay and we're happy with everything. It is so nice to see a young professional male enjoying his job in the hospitality industry. Keep up the wonderful work Zack!
Se hospedó 1 noche en marzo de 2024
Respuesta de Nicole el 1 abr. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us! We value our associates and will inform Zack of your comments!

8/10 Bueno

Mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I really wish they had told me before the night before that the restaurant/bar was shut down. That was a large part of why I chose this hotel. That was very disappointing
Se hospedó 1 noche en marzo de 2024
Respuesta de Zack S. el 1 abr. 2024
Thank you for taking the time to provide your review. I apologize as our attached brewing company did cease operations in DEC of 2023. They hope to have a new tenant occupying the space soon!

10/10 Excelente

Catherine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Zack S. el 23 abr. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

8/10 Bueno

Eric

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Check in and check out was a very easy process. Staff was very kind and friendly. The only downfall that I felt was a lot of creeks and noises that travel through the old hallways.
Se hospedó 1 noche en marzo de 2024
Respuesta de Zack S. el 26 mar. 2024
Thank you for your review! We are glad that you enjoyed your stay and we will focus your comments to appropriate management!

10/10 Excelente

Allison

Se hospedó 1 noche en marzo de 2024
Respuesta de Zack S. el 13 abr. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

8/10 Bueno

Jacob

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Zack S. el 26 mar. 2024
Thank you for your review! We are glad that you enjoyed your stay!

10/10 Excelente

Keith, BROADVIEW HTS

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A historical piece of Buffalo architecture. Great to see many of the lobby maintain from years gone by.
Se hospedó 1 noche en marzo de 2024
Respuesta de Zack S. el 21 mar. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

2/10 Terrible

Scott

Awful experience
Se hospedó 1 noche en marzo de 2024
Respuesta de Nicole el 22 mar. 2024
How so? You did not stay at our property.

10/10 Excelente

Tracie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Spacious suite with awesome walk-in shower; fireplace and tv in bedroom and sitting room. Full dining table and the comfiest king size bed with premium linens.
Se hospedó 1 noche en marzo de 2024
Respuesta de Zack S. el 18 mar. 2024
Thank you for taking the time to provide your review! We are so glad that you enjoyed your stay with us!

6/10 Aceptable

Vanessa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Came across the border for a Detroit/Buffalo game. Conveniently place 7 minutes across the border and a 15 minute walk to the rink. Staff was friendly and helpful, the only downside was when we checked into our room and got our keys they didn’t initially work. Had to reactivate our keys only to use them and walk into a room that was still occupied. Not ideal whatsoever or comforting. They did upgrade up immediately to the presidential suite but we felt a little jarred to leave our stuff. Everything turned out fine in the end and things were kept safe.
Se hospedó 1 noche en marzo de 2024
Respuesta de Zack S. el 14 mar. 2024
Thank you for taking the time to provide your review! I do apologize for the inconvenience experienced on check-in. We will be discussing this with our staff, to prevent future occurrences!

10/10 Excelente

Helen Mary, barrie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location was walkable to Keybank Center. This hotel had so much history and so unique than other modern hotels. The room was massive with barn door. The rooms were very clean. The front desk staff was very friendly and was very informed with the history of the hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Zack S. el 14 mar. 2024
Thank you so much for your review! We are glad that you enjoyed your stay with us!

10/10 Excelente

Rachelle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice & clean hotel. Staff were very friendly. Great location. Great price. Would recommend!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Zack S. el 14 mar. 2024
Thank you for taking the time to provide your review! We are very happy to hear that you enjoyed your stay!

10/10 Excelente

Mackenzie

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Zack S. el 11 mar. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

6/10 Aceptable

Heather

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Staff were amazing. Rooms needed maintenance. When we got there, the sheets were stained, shower floor was missing tiles, black mould on the grout, handles of bathroom door kept falling off, carpet had stains. Just generally lower standards than we'd expected.
Se hospedó 1 noche en marzo de 2024
Respuesta de Zack S. el 10 mar. 2024
Thank you for taking the time to provide your review. I apologize that your stay did not meet expectations. I will share these comments with our team, and we will work to improve!

6/10 Aceptable

Derek

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Zack S. el 26 mar. 2024
Thank you for taking the time tom provide a review! We will update our team!

10/10 Excelente

Anisha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing staff that were very responsive and accommodating! Love the unique design and vintage look. The 1st floor coffee shop had great food and drinks and was a necessity to get us going the next morning. Highly recommend!
Se hospedó 1 noche en febrero de 2024
Respuesta de Zack S. el 4 mar. 2024
Thank you so much for taking the time to provide your review! We are pleased to hear that you enjoyed your stay!

10/10 Excelente

Sara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not a typical boring box hotel room
Se hospedó 1 noche en febrero de 2024
Respuesta de Zack S. el 4 mar. 2024
Thank you for taking the time to provide a review! We hope to see you again!

6/10 Aceptable

Benjamin

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The outside of the property looks nice. The rooms look like they just slapped some paint on the walls. A vintage style property that has not been properly maintained and taken care of. Property has lots of potential with the right management and ownership.
Se hospedó 2 noches en febrero de 2024
Respuesta de Zack S. el 4 mar. 2024
Thank you for taking the time to provide your feedback. Please be advised that our hotel actually is switching ownership, effective 3/1/2024! We hope to see you again!

10/10 Excelente

Nick

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful building
Se hospedó 1 noche en febrero de 2024
Respuesta de Zack S. el 4 mar. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Zack S. el 20 mar. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

2/10 Terrible

Heidi

Se hospedó 3 noches en febrero de 2024
Respuesta de Zack S. el 21 mar. 2024
Thank you for taking the time to provide a review. We apologize that your stay did not meet expectations.

10/10 Excelente

Jordan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were very friendly and helpful when checking in and checking out. The room was clean and comfortable. We came for the night to watch a Sabres game and the hotel is within walking distance.
Se hospedó 1 noche en febrero de 2024
Respuesta de Zack S. el 4 mar. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

10/10 Excelente

Michele

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved the updated 2 level room with the cute little fireplace very cozy. Bed very comfortable.
Se hospedó 1 noche en enero de 2024
Respuesta de Zack S. el 4 mar. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

10/10 Excelente

Shelley

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Zack S. el 4 mar. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

2/10 Terrible

Jeffrey

Se hospedó 1 noche en enero de 2024
Respuesta de Nicole Devlin el 18 ene. 2024
Please supply us with the reasoning of your score of our property as we have no record of your stay with us and a winter storm came through our area this week causing travel bans.

10/10 Excelente

Stephanie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place is gorgeous. We had such a nice stay. Parking was easy. Breakfast at Public was delicious.
Se hospedó 1 noche en enero de 2024
Respuesta de Zack S. el 4 mar. 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

10/10 Excelente

Troy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great rooms
The room was amazing. Modern shower and tub.
Se hospedó 1 noche en enero de 2024
Respuesta de Zack S. el 4 mar. 2024
Thank you! We are very happy to hear that you enjoyed your stay with us!

10/10 Excelente

Lorraine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Unique, large rooms.
Se hospedó 1 noche en enero de 2024
Respuesta de Zack S. el 4 mar. 2024
Thank you! We are so glad that you enjoyed your stay!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Zack S. el 4 mar. 2024
Thank you for taking the time to provide us with feedback!

10/10 Excelente

Penny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Zack S. el 4 mar. 2024
Thank you for your review!

10/10 Excelente

MARC

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice grand old hotel!!
Came in for the hockey game. Staff were friendly, room was very nice! Bed was extremely comfortable!! Would definitely recommend and definitely would return!
Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Danielle

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Lucy

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023