Dear Guillermo, thank you for choosing us. We are sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management

Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

Dear Christine, Thank you for sharing your feedback. Your compliments were a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. Thank you for being our guest. We look forward to welcoming you back to the city.Sincerely,Hotel Management

Dear Keith, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Bennie, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Dear Fernando, Thank you for selecting Extended Stay America during your visit to the city. It is lovely to read that you enjoyed our hospitality and convenient location and found us to be an excellent value for the area. Thank you for recommending us to fellow online travelers, and we look forward to seeing you again for another great stay.Sincerely,Hotel Management

Dear Gabrielle, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management

Dear Heather, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Gary, We apologize for any inconvenience you experienced during your stay. Our team works diligently to maintain a comfortable environment for all guests. Your feedback is valuable, and we'll address your concerns to ensure improvements are made. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Maureen, Thank you for the feedback regarding your stay in our hotel. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Melissa, We apologize for the cleanliness issues you encountered during your stay. Your feedback is concerning, and we take it seriously. We'll address these issues with our housekeeping and maintenance teams to ensure improvements are made. Our priority is to provide our guests with a clean and comfortable environment. We appreciate your understanding and hope to have the opportunity to give you a more satisfactory experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Jeannie, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you had a satisfying stay. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear JANCARLOS, Thank you for choosing us and sharing your feedback on your recent stay. We are sorry to hear that you found the building subpar. We appreciate your feedback and apologize for any inconvenience. We aim to provide a comfortable environment, and we take your comments seriously. We are constantly working to improve our facilities, and your input helps us. If you decide to give us another chance in the future, we hope to provide you with a better experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Darcy, Thank you for staying with us. We are glad you could take advantage of our clean property and enjoyed our associates' exceptional hospitality. Our top priority is to provide a well-maintained room for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Emmanuel, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your thoughts, and we hope to accommodate you again in the future.Sincerely,Hotel Management

Dear Katie, We appreciate your feedback and apologize for the inconveniences you encountered during your stay. The issues you mentioned are certainly not reflective of the high standards we aim to maintain. We take your comments seriously and will address them promptly to improve the overall guest experience. We hope you'll consider giving us another chance in the future to provide you with a more comfortable and enjoyable stay in an improved environment. Your satisfaction is important to us, and we thank you for sharing your concerns.Sincerely, Hotel Management

Dear Guest, Thank you for selecting us and appreciating our clean room with friendly staff. However, we are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Venkata, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Abdellatif, Thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management

Dear Ashok, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Zakir Khan, Thank you for the honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered and regret any oversights. We are dedicated to providing every guest with fresh, clean accommodations; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management

Dear Prakash, Thank you for your visit to our hotel. We strive to create a memorable, comfortable stay for every guest; therefore, we apologize for the issues you had which impacted your overall time with us. Your valuable feedback will help us continually strive to improve our guest experience, and our housekeeping team is reviewing the room and ensuring it is corrected and fixed. Please reach out to us for further assistance, and we will be happy to help you. We look forward to providing you with the outstanding stay we are known for the next time you are in the area.Sincerely,Hotel Management

Dear Manjunath, Thank you for reviewing your visit and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Also, we are sorry for the housekeeping issues that were missed during your room preparations which spoiled your mood. We always aim to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. Please return and allow us to provide a seamless experience to you on a future visit.Sincerely,Hotel Management

Dear Herman, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Angela, Thank you for choosing us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our front desk team is available 24 x 7 to help you when made aware of the situation. Allow us to discuss the matter with them so that it is corrected. Please revisit us and give us another chance to provide you with the hospitality and comfortable hotel experience you deserve. Sincerely,Hotel Management

Dear Kelly, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your room not being up to par and for any inconvenience caused by switching rooms after your arrival. Moreover, we also apologize for the unavailability of an ice machine on our property. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Richelle, Thank you for your review, and we apologize for the issues you encountered in your suite. Our housekeeping and maintenance team works hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Also, we are sorry you were disturbed by noise from nearby guests. Our front desk is always available to help with concerns like these. Moreover, thank you for bringing this to our attention; we will address it on a priority basis. We're pleased you chose our hotel for your visit to the city, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel Management

Dear Quinn, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management