Dear Robert Thomas,Thank you for taking time to review The Aquincum Hotel Budapest. We regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. We do apologize for the inconvenience you have experienced with the billing procedure. Please kindly note that we can allow consumption to be charged to the room account if we have an authorized card or cash deposit left upon check in as mentioned by our colleagues at reception. We are sorry to read that this caused inconvenience for you. Also, please kindly note that our colleagues only wanted to follow our procedures by calling you and reminding you to kindly settle the bill however, we are regretted to see that you found the communication sarcastic. It is advisable to book a room with breakfast included to avoid this the next time you are staying with us. Ultimately, we are disappointed to read that you found our furniture old and worn however, we do understand your point. We sincerely hope that this will not keep you from returning and we will have the chance to welcome you back at The Aquincum Hotel Budapest to make up for your recent experience.Sincerely,Philippe MahuasGeneral Manager

Dear Fany,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear María Fernanda,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that our Hotel met with your expectations and you had a nice time with us. However, we can see from your ratings that you were not fully satisfied, so we would be happy if you could share more details with us so that we can learn from it. We hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Susana,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We are pleased to learn that our Hotel met with your expectations and you had a nice time with us. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Julio, Thank you for taking time to reviewing The Aquincum Hotel Budapest. It is great to read that our location was convenient for you. It is true that we are well connected by public transport, and you can easily explore Budapest by walking, therefore you could enjoy the surrounding possibilities and you had a nice time at Sziget Festival. Thank you for highlighting our Aronia Spa and Wellness Center and our service. However, we regret to learn your disappointment about the condition of our hotel; however, we do understand your point. We do hope that despite of the condition you had a nice time with us and we will have the opportunity to welcoming you back in the future. Sincerely,Philippe MahuasGeneral Manager

Dear Susana, Thank you for taking time to reviewing The Aquincum Hotel Budapest. While we are glad to learn that you found fine the Aronia Spa and Wellness Center, we are sad to read your comments about the closer of the sauna and the steam bath, we are sorry that you did not notify us about this during your stay, as to the best of our knowledge, all of our facilities worked except one of our steam bath due to deep cleaning. Much appreciated for highlighting our colleagues. Thank you for your comments on the breakfast offer. We continue collecting feedbacks from our guests so we can review and improve. We regret to learn your disappointment about the condition of our hotel, however, we do understand your point. We do hope that despite of the condition you had a nice time with us and we will have the opportunity to welcoming you back in the future. Sincerely, Philippe Mahuas General Manager

Dear Viridiana, Thank you for taking time to reviewing The Aquincum Hotel Budapest. It is great to read that in overall our Hotel met with your expectations and you had a nice time with us. Thank you for your comments on the menu. We continue collecting feedbacks from our guests so we can review and improve. We all hope to have the chance to welcoming you back in the near future. Sincerely, Philippe Mahuas General Manager

Dear Tono, Thank you for staying in our hotel. We deeply regret to read that you were not satisfied with the location. We really sorry to read that you could not use the public transportation, which is very easy to use and also very quick. Within 15 minutes you can reach the center. Hope to see you again in the future. Best regards, Timea Besze Rooms Division Manager

Dear Hermann, Thank you for choosing us again. We are happy to read that you enjoyed your stay and you were satisfied with our hotel and services. Hope to see you again soon. Best regards, Enikő Vázsonyiné Ásoth Quality Supervisor

Dear Pablo, Thank you for choosing us. We regret to read that you were not satisfied with the staff in the restaurant and in the reception and please accept our apology. We are happy to read that you liked our swimming pool. Hope to see you again soon. Best regards, Gábor Nemes General Manager

Dear Pablo, Thank you for taking the time to provide us with valuable customer's feedback about your recent stay at The Aquincum Hotel Budapest. It is very important for us to understand how effectively we meet our guests' needs. We regret to read that you were not satisfied with our staff. Please accept our apology for the inconveniences regarding your stay and the mistake at the check-out. We really sorry also for your experiences about the provided service in the breakfast room. Coffee Americano is included in the breakfast, Cappuccino is available for surcharge only. Thank you for your comment regarding the furniture and the bathroom, your comments are definitely well taken as they are the best tool for us to improve. We are happy to read that you liked our breakfast, the size of you room and the spa facilities too. Thank you again for your feedback, we are looking forward to your return. Best regards, Gábor Nemes General Manager

Dear norman,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. Much appreciated to highlighting our very helpful and friendly colleagues, it’s a great feedback to the team so they can continue to provide a high-quality service. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Mario,Thank you for taking time to review The Aquincum Hotel Budapest. We regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. We do apologize for the inconveniences you have experienced. Please rest assured that we have forwarded your comments to the relevant departments, and we can assure you that we are taking necessary steps to avoid similar guest feedback. Thank you for your constructive comments about the improvements and your experience, we will continue collecting feedback from our guests so we can review and improve. Despite these we all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Laszlo J,Thank you for taking time to review The Aquincum Hotel Budapest. We regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. It is true that we do not have a central location however, we are well connected by public transportation making it easy to reach the center. We are sorry to learn that overall, you found our hotel run down, however, we do understand your point. Thank you for your constructive comment regarding the slippery bath tub, We continue collecting feedbacks from our guests so we can review and improve. Ultimately, we are sorry to hear that gathering of smokers just below your window made your stay uncomfortable despite we have a designated smoking area opposite the entrance. We sincerely hope that this will not keep you from returning and we will have the chance to welcome you back at The Aquincum Hotel Budapest to make up for your recent experience. Sincerely,Philippe MahuasGeneral Manager

Dear ??,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that you found our room, parking, the Apicius Restaurant and the Aronia Spa and Wellness Center good. We are sorry to hear that our prices caused inconvenience to you. Please be kindly informed that our prices reflect the prices of similar services in 4* properties in the city of Budapest. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Robert,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall our Hotel met with your expectations and you had a nice time with us. Thank you for your constructive comments about the hot water. Please rest assured that we have forwarded your comments to the relevant department, and we can assure you that we are taking necessary steps to avoid similar guest feedback. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Andrea,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear saber,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Enzo,Thank you for taking time to review The Aquincum Hotel Budapest. We regret to learn that our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. However, we would have been happy if you could share more details with us so that we can learn from it and avoid similar feedback in the future. We honestly hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the future.Sincerely,Philippe MahuasGeneral Manager

Dear Alessia,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met your expectations and you had a nice time with us. Many thanks for highlighting our structure, our service and our breakfast. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager

Dear Hotels.com User, Thank you for taking time to review The Aquincum Hotel Budapest. While we are glad to read that you were satisfied with the overall cleanliness of our hotel, we regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. Please accept our apology regarding the daily cleaning service. Please rest assured that this experience does not reflect our standards and corrective actions will be taken. Thank you for your constructive feedback on the showerhead in the bathroom. Please rest assured that we have forwarded your comments to the relevant department, and we can assure you that we are taking necessary steps to avoid similar guest feedback. Ultimately, please kindly note that conditioner and sewing kits are available on request, please ask any of our colleagues the next time you stay with us, and we will be happy to provide. Despite of these we hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the future to make up your recent experience. Sincerely,Philippe MahuasGeneral Manager

Dear Dennis,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Barbara,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met your expectations and you had a nice time with us. Many thanks for highlighting our very friendly and helpful staff and the relaxing facilities of the Aronia Spa and Wellness Center as well as our varied and rich breakfast. It is true that we are overlooking the Danube and we are well connected by public transportation. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon.Sincerely,Philippe MahuasGeneral Manager

Dear Maverick,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall our Hotel met with your expectations and you had a nice time with us. Thank you for your constructive comments about the improvements regarding the daily cleaning service. Please rest assured that it does not reflect our standards and corrective actions will be taken. Despite this we all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Kedves andrea!Köszönjük, hogy időt szánt rá és értékelte az Aquincum Hotel Budapestet. Sajnálattal olvastuk, hogy szállodánk nem minden szempontból felelt meg az Ön elvárásainak, ezért a nálunk töltött idő, nem volt olyan élvezetes, mint várta. Köszönjük észrevételeit és hogy megosztotta velünk tapasztalatait. Továbbra is figyelemmel kísérjük Vendégeink visszajelzéseit szolgáltatásaink fejlesztésének érdekében és a tapasztalt kellemetlenségekért ezúton is szeretnénk szíves elnézését kérni. Észrevételeit továbbítottuk az illetékes osztálynak, és biztosíthatjuk afelől, hogy megtesszük szükséges lépéseket a hasonló vendégvisszajelzések elkerülése érdekében. Továbbá köszönjük észrevételeit a gluten mentes croissant-ra vonatkozóan.Sajnálattal olvastuk azt is, hogy külföldi személyzetünk kellemetlenséget okozott Önnek. Tájékoztatjuk, hogy nemzetközi szállodaként az első kommunikációs nyelvünk az Angol, de mindig ügyelünk arra, hogy legyenek Magyar nyelven beszélő kollégák is műszakban ha segítségre lenne szüksége. Bízunk benne, hogy mindezek ellenére a jövőben is lesz alkalmunk viszont üdvözölni Önt az Aquincum Hotel Budapestben, hogy felülírhassuk a kellemetlen tapasztalatokat. Üdvözlettel,Philippe MahuasGeneral Manager

Dear Jean Christophe,very good as a hotel New Year's Eve evening very good small problem we had 2 rooms my daughter arrives in this room she was already occupied she was in the wrong room. We can ask the question about the security of our room if he gives maps of occupied rooms. 2nd problem on Thursday we leave at 10 a.m. in the morning we return around 7 p.m. the room had not been made.Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. However, we do apologize for the inconveniences you have experienced. Please rest assured that we have forwarded your comments to the relevant departments, and we can assure you that we are taking necessary steps to avoid similar guest feedback. Despite these we all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Luis Augusto,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear isabella,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met your expectations and you had a nice time with us. Many thanks for highlighting our safe parking and our very good breakfast. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager

Dear Alexey,Tank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met your expectations and you had a nice time with us. We are happy to read that you found our colleagues helpful, we proudly share your kind words with them. Many thanks for highlighting our good breakfast, clean rooms and comfortable beds. However we are regretted to see that our location was not the best for you despite it was indicated on expedia.com, the channel you booked your accommodation with us. Ultimately, please kindly note that however we have stopped our infra sauna service for the tome being, all our other saunas are in fully working order. Despite this we honestly hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest in the future. Sincerely,Philippe MahuasGeneral Manager

Dear Thomas, Thank you for taking time to review The Aquincum Hotel Budapest. We regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. Please kindly note that you stayed with us in one of the busiest periods of the year, where our colleagues tried their best to please each and every one of our guests. We are regretted to read that we have fallen short on this occasion. Despite this we all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future. Sincerely,Philippe MahuasGeneral Manager

Dear Katalin, Thank you for taking time to review The Aquincum Hotel Budapest. We regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. We do apologize for the inconvenience you have experienced with the parking. Please rest assured that we have forwarded your comments to the relevant department, and we can assure you that we have taken the necessary steps to avoid similar guest feedback. We are disappointed to read that you found our rooms dirty, and rest assured that we are taking immediate action to rectify the situation and prevent any recurrence in the future. Thank you for drawing our attention to the renovation of our rooms and the spa. We regretted to read your comment however, we do understand your concerns. Regarding your comment on our staff please, kindly note that as an international hotel our first language of communication is English however, we always make sure that we have native Hungarian speakers on duty as well should you require assistance. We sincerely hope that this will not keep you from returning and we will have the chance to welcome you back at The Aquincum Hotel Budapest to make up your recent experience. Sincerely,Philippe MahuasGeneral Manager

Dear Aaron,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. Much appreciated to highlighting our colleagues, it’s a great feedback to the team so they can continue to provide a high-quality service. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear John,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear KYUNGSIK,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Kedves Mónika!Köszönjük, hogy időt szánt rá és értékelte az Aquincum Hotel Budapestet. Örömmel olvastuk, hogy összességében rendben volt az itt tartózkodása alatt és kellemesen telt a nálunk töltött idő. Bízunk benne, hogy a jövőben lesz alkalmunk viszont üdvözölni Önt az Aquincum Hotel Budapestben.Üdvözlettel,Philippe MahuasGeneral Manager

Kedves Tibor!Köszönjük, hogy időt szánt rá és értékelte az Aquincum Hotel Budapestet. Örömmel olvastuk, hogy összességében rendben volt az itt tartózkodása alatt és kellemesen telt a nálunk töltött idő. Bízunk benne, hogy a jövőben lesz alkalmunk viszont üdvözölni Önt az Aquincum Hotel Budapestben.Üdvözlettel,Philippe MahuasGeneral Manager

Dear robert,Thank you for taking time to review The Aquincum Hotel Budapest. We are happy to learn that overall, our Hotel met with your expectations and you had a great holiday. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest in the future.Sincerely,Philippe MahuasGeneral Manager

Except for the high parking fee, great value for moneyDear sehoon,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met with your expectations and you had a nice time with us. We are sorry to hear that the parking fee caused inconveniences to you. Please be kindly informed that our prices reflect the prices of similar parking services in 4* properties in the city of Budapest. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager

Dear David,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met with your expectations and you had a nice time with us. Many thanks for highlighting our very good breakfast. Please kindly note that we can include the breakfast the next time you stay with us as long as you request so. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager

Dear Cecilie Vaestad,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that our Hotel met with your expectations and you had a nice time with us. However, we are regretted to see that you found our bathroom old and did not like the facilities of the Aronia Spa and Wellness Center. Despite of these we hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the future.Sincerely,Philippe MahuasGeneral Manager