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Opiniones sobre SureStay Plus Hotel by Best Western Buckhannon

2.5 out of 5
SureStay Plus Hotel by Best Western Buckhannon
2 North Ridge Drive, Buckhannon, WV

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 246 de 494 opiniones" "
Evaluación: 8 - Bueno. 166 de 494 opiniones" "
Evaluación: 6 - Aceptable. 51 de 494 opiniones" "
Evaluación: 4 - Mediocre. 19 de 494 opiniones" "
Evaluación: 2 - Terrible. 12 de 494 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,0/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Damon

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Did not expect such nice rooms for a buckhannon hotel. Went to school here 20 years ago and wish this was here then. Will definitely stay here again if I come back.
Se hospedó 2 noches en abril de 2024
Respuesta de April el 22 abr. 2024
Thank you Damon for taking the time to leave us a review. We appreciate the feedback and are glad you enjoyed your stay with us.

2/10 Terrible

Shawn

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de April el 3 abr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations.

10/10 Excelente

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff. New TV/cable system could use some work. It was hard to navigate.
Se hospedó 4 noches en marzo de 2024
Respuesta de April el 20 mar. 2024
Thank you Stephen for taking the time to leave us a review. We appreciate the feedback.

10/10 Excelente

John

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fastest check in ever!
Se hospedó 1 noche en febrero de 2024
Respuesta de April el 5 mar. 2024
Thank you John for leaving us a review.

2/10 Terrible

Rob

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tv did not work. Called desk, employee was friendly but didn’t know how to fix it. Went the whole night with no tv
Se hospedó 1 noche en febrero de 2024
Respuesta de April el 5 mar. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excelente

Richard

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Funeral
I booked 3 rooms as family was coming into Buckhannon for a funeral. Reservations were esy to make online and everything was ready when we checked in. Staff was helpful in recommendations for various business and locations we needed. Continue the great work.
Se hospedó 2 noches en febrero de 2024
Respuesta de April el 5 mar. 2024
Thank you for taking the time to leave us a review.

10/10 Excelente

Bisiola

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Customer service. Check in was simple and accommodating
Se hospedó 1 noche en enero de 2024
Respuesta de April el 31 ene. 2024
Thank you for taking the time to leave us review.

4/10 Mediocre

John

Le gustó: Limpieza
The TV system was the worst I have ever seen. I could not get the TV to display network channels. Finally had to ask the desk clerk to come to the room and find the channels and even she had troubles finding local channels. The toilet leak around the front on the floor and the sink leaked, I have stayed in Best Westerns for years and this was the worst stay I have ever had. Also breakfast was the same every day.
Se hospedó 2 noches en enero de 2024
Respuesta de April el 31 ene. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excelente

Todd

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great. Staff and rooms were great .
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lisa el 24 nov. 2023
Thank you Todd for taking the time to tell us about your stay! We appreciate your kind words and look forward to seeing you again!!

10/10 Excelente

Debra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lisa el 21 nov. 2023
Thank you for taking the time to tell us about your stay. We appreciate you and look forward to seeing you again!

10/10 Excelente

Terry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Lisa el 21 nov. 2023
Thank you for taking the time to tell us about your stay. We appreciate you and look forward to seeing you again!

10/10 Excelente

Catherine

Se hospedó 1 noche en noviembre de 2023
Respuesta de April el 31 ene. 2024
Thank you Catherine for taking the time to leave us a review.

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de April el 13 nov. 2023
Thank you William for leaving us a review!

8/10 Bueno

Winifred

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was super, but very cigarette dependent. They kept the property clean and neat. Easy on and off the highway. Tiny town. The room was clean and very small, but adequate. Breakfast was supposed to be available until 9:30 and I got there before 9 to find all that was available was biscuits and gravy. Tasty, but not what I expected. All in all, I'd say it's a good safe option.
Se hospedó 1 noche en octubre de 2023
Respuesta de April el 13 nov. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bueno

daniel

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bathroom needed to be double checked after they finished mopping. They were still hairballs on the floor.
Se hospedó 1 noche en octubre de 2023
Respuesta de Lisa el 27 oct. 2023
Thank you for letting me know, I will be sure to address this with our housekeeping staff! We appreciate your business and look forward to seeing you again!

6/10 Aceptable

J Allene

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
friendly front desk clerk. TV system doesn't work well
Se hospedó 1 noche en octubre de 2023
Respuesta de April el 23 oct. 2023
Thank you for taking the tine to leave us a review.

10/10 Excelente

Charlotte

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beds are comfy staff are very nice will be staying here again
Se hospedó 2 noches en octubre de 2023
Respuesta de April el 21 oct. 2023
Thank you Charlotte for taking the time to leave us a review. We are glad you enjoyed your stay.

8/10 Bueno

Uteva

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de April el 10 oct. 2023
Thank you for taking to time to leave us a review.

8/10 Bueno

Andrea M

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I’d stay again…
TV did not work. Staff was very prompt in checking out the issue but could not figure out the problem either. Beds are comfortable, hotel is clean for the most part. Breakfast is good, but wish there was a little more selection but definitely not bad. Overall a good stay.
Se hospedó 3 noches en septiembre de 2023
Respuesta de April el 4 oct. 2023
Thank you Andrea for taking the time to leave us a review.

10/10 Excelente

Camille

Se hospedó 1 noche en septiembre de 2023
Respuesta de April el 21 oct. 2023
Thank you for leaving us a review!

6/10 Aceptable

Gary, Sierra Vista

Nothing bad, nothing great. Just needed a place to sleep for rhe night
Se hospedó 1 noche en septiembre de 2023
Respuesta de April el 29 sept. 2023
Thank you Gary for taking the time to leave us a review.

10/10 Excelente

Lindsey

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Staff couldn’t have been more friendly & helpful. Was unsure regarding how often the towels were supposed to be changed but staff showed us where to get fresh towels if required.
Se hospedó 3 noches en agosto de 2023
Respuesta de April el 25 sept. 2023
Thank you Lindsey for taking the time to leave us a review. We appreciate the feedback.

10/10 Excelente

Ana

Receptionist Sierra was very nice and accommodating. Will definitely stay there next time we visit our son at West Virginia weslyan college
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lisa el 18 sept. 2023
Thank you for taking the time to tell us about your stay. We appreciate your business and look forward to seeing you again!

2/10 Terrible

Lynn

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Reserved a 2 queen room and was not given desired room. Only given a 1 queen room because “it was all they had.” I RESERVED the room… so my choice should be reserved in my name. Not given to another. Bed is like cardboard Customer service lacks. Will not be staying w/best western brand again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de April el 23 oct. 2023
Thank you for taking the time to leave us a review. I apologize that we did not meet your expectations.

8/10 Bueno

Nancy

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en agosto de 2023
Respuesta de April el 1 sept. 2023
Thank you Nancy for taking the time to leave us a review! We appreciate the feedback.

10/10 Excelente

Tara

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The convenient location and the rates
Se hospedó 1 noche en agosto de 2023
Respuesta de April el 28 ago. 2023
Thank you Tara for taking the time to leave us a review!

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2023
Respuesta de April el 2 ago. 2023
Thank you for your review.

10/10 Excelente

Bobbie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was very clean, linens were very soft, bed was comfortable and breakfast was good!
Se hospedó 1 noche en julio de 2023
Respuesta de April el 2 ago. 2023
Thank you Bobbie for taking the time to leave us a review. We value your feedback.

6/10 Aceptable

Barbara

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This place was like a bar. They had my room right next to the lobby and the doors are not sound proof. There were people playing cards and laughing and yelling up till at least 3 AM. Even with ear plugs in, I got no sleep.
Se hospedó 1 noche en julio de 2023
Respuesta de April el 2 ago. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Mediocre

David

Se hospedó 1 noche en julio de 2023
Respuesta de April el 17 jul. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excelente

Ieremia

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023
Respuesta de April el 16 jul. 2023
Thank you for taking the time to leave us a review! We appreciate the feedback.

10/10 Excelente

Crystal

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was clean. Felt safe. Staff was friendly.
Respuesta de April el 26 jun. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Kelly

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was very friendly and helpful
Se hospedó 1 noche en junio de 2023
Respuesta de April el 21 jun. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bueno

Tara

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was very friendly. Streaming on TV was slow. Phone said we had a message the whole time we were there but no way to retrieve.
Se hospedó 2 noches en junio de 2023
Respuesta de April el 12 jun. 2023
Thank you Tara for taking the time to leave us a review. We value your feedback.

10/10 Excelente

Margie

Se hospedó 1 noche en junio de 2023
Respuesta de April el 10 jul. 2023
Thank you Margie for taking the time to leave us a review!

6/10 Aceptable

Patricia J.

Viajó con su familia
This hotel was tired. Room was very spare with an entire wall of mirrors and fake plants in halls and lobby that had years of dust on them. Beds were clean and tidy and so was the bathroom. Floors were vinyl instead of carpet which seemed a good idea. Breakfast was slim pickings and coffee in thermos dispensers which didn’t taste fresh at all. Front desk staff was pleasant.
Se hospedó 1 noche en junio de 2023
Respuesta de April el 22 jun. 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Mediocre

William

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I didnt request an ADA room at first but when i registered they said there wasnt one available or since i didnt request one at first, I couldn't get one then. I was 3 doors down and never saw it used. There was no room cleaning for the 3 days i was there. The television was horrible. But, breakfast was good, Staff was friendly, room clean, property was clean.
Se hospedó 4 noches en junio de 2023
Respuesta de April el 26 jun. 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Disappointing Service
Facilities were adequate and as expected. We were there on Saturday night over Memorial Day weekend and arrived around 8pm or so. We had two rooms, one room was not available until 830pm or so and the other was not ready until 10pm. The single housekeeper was working as hard and as fast as she could (literally sweating), but for whatever reason the rooms were not ready even at the late hour. I'm not sure the situation that caused this, whether it was staffing call outs or no shows, but it did make for an unpleasant arrival and checkin. The front desk staff were clearly flustered, but made no efforts to offer anything other than we understand your frustration apologies. Hopefully this was a unique situation that gets addressed and corrected in the future.
Se hospedó 1 noche en mayo de 2023
Respuesta de April el 2 jun. 2023
On behalf of our entire team I would like to apologize for not meeting your expectations. I will address your concern with my staff. We were short staffed that day. Once again I apologize for not meeting your expectations and hope you will give us another chance in the future.

10/10 Excelente

nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean place. Friendly staff
Se hospedó 1 noche en mayo de 2023
Respuesta de April el 2 jun. 2023
Hi Nicole, Thanks for taking the time to leave us a review. Hope to see you again in the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Lisa el 30 may. 2023
Thank you for taking the time to tell us about your stay! We appreciate your business and look forward to seeing you again!

2/10 Terrible

Kellie

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Horrible management
I am appalled by the lack of responsibility here. We checked in at 7:30pm only to be told that they didn’t have a clean room ready for us and were told to wait 15 minutes. 15 minutes was really an hour and a half which caused us to miss our dinner reservation. The concierge said she was cleaning our room and she was almost done…only to say that they were going to clean a room upstairs for us. After waiting 90 minutes for our room, they tried to get us to book a single room instead of the double I paid for. Was this room not cleaned an hour ago?? Then we were told our room was cleaned and they ended up giving us the room that was cleaned over an hour ago…so why did they make us wait the extra 30 minutes for some other room?? This was absolutely horrible and I will never stay here again. Not to mention, this was 7:30pm!!! No excuses! They had a line out the door with other checkins. They were not prepared at all and did not give any sort of complimentary beverage or discount for our long wait.
Se hospedó 1 noche en mayo de 2023
Respuesta de Lisa el 30 may. 2023
I apologize for all of the inconveniences during your stay here, you are absolutely right that there is no excuse. If you would like to further discuss this topic you can reach me at the property directly

10/10 Excelente

Tara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Pet Friendly property
Great pet friendly property. Great staff. Clean lobby and good basic breakfast. Mattress will probably need to be switched out soon. Overall a great stay!
Se hospedó 1 noche en mayo de 2023
Respuesta de Lisa el 17 may. 2023
Thank you for taking the time to tell us about your stay! We appreciate your kind words and look forward to seeing you again!

10/10 Excelente

Angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Lisa el 17 may. 2023
Thank you for taking the time to rate your stay! We appreciate your business and look forward to seeing you again!

10/10 Excelente

ARTURO

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Management and employees are very friendly and kind. The room and sheets were very clean.
Se hospedó 5 noches en mayo de 2023
Respuesta de April el 8 may. 2023
Thank you for taking the time to leave us a review! We are glad you enjoyed your stay with us.

10/10 Excelente

Denise, Saugerties

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent experience, I will definitely stay again.
Se hospedó 1 noche en abril de 2023
Respuesta de Lisa el 24 abr. 2023
Thank you for taking the time to tell us about your stay. We appreciate your kind words and look forward to seeing you again!

8/10 Bueno

Janet

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My room was too close to the elevator so the dings were annoying. Best solution was the bathroom exhaust fan on a separate switch from the light, so that was great white noise!
Se hospedó 1 noche en abril de 2023
Respuesta de Lisa el 24 abr. 2023
Thank you for taking the time to tell us about your stay. I apologize for the noise, but that's a great recommendation for someone staying close to the elevator. We appreciate your business and look forward to seeing you again.

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I really enjoyed the friendly staff.
Se hospedó 1 noche en marzo de 2023
Respuesta de Lisa el 10 abr. 2023
Thank you for taking the time to tell us about your stay! We appreciate your kind words and look forward to seeing you again!

10/10 Excelente

Matthew, Bloomfield

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay!
Se hospedó 4 noches en marzo de 2023
Respuesta de Lisa el 13 mar. 2023
Thank you for taking the time to tell us about your stay. We appreciate your business and look forward to seeing you again!

8/10 Bueno

James

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quiet place at a decent price
This hotel was close to everything and nice and quiet
Se hospedó 2 noches en marzo de 2023
Respuesta de Lisa el 13 mar. 2023
Thank you for taking the time to tell us about your stay. We appreciate your business and look forward to seeing you again!

10/10 Excelente

Elliott, CHATTANOOGA

Se hospedó 1 noche en marzo de 2023
Respuesta de Lisa el 10 abr. 2023
Thank you for taking the time to tell us about your stay! We appreciate your business and look forward to seeing you again!