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Opiniones sobre Tel Star Motel

2 out of 5
Tel Star Motel
813 2nd Street West, Brooks, AB

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 42 de 211 opiniones" "
Evaluación: 8 - Bueno. 91 de 211 opiniones" "
Evaluación: 6 - Aceptable. 43 de 211 opiniones" "
Evaluación: 4 - Mediocre. 18 de 211 opiniones" "
Evaluación: 2 - Terrible. 17 de 211 opiniones" "

7,2/10

Limpieza

7,8/10

Personal y atención

7,4/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Katherine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Accessible and convenient. Friendly staff😇
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Amos

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place.
Se hospedó 1 noche en marzo de 2024
Respuesta de Karan Patel el 9 mar. 2024
Thanks for your business and rating our property .

8/10 Bueno

Katherine

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Affordable and convenient
Se hospedó 1 noche en febrero de 2024
Respuesta de karan Patel el 9 mar. 2024
Thanks for your business and rating our property .

6/10 Aceptable

Darren James

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Karan Patel el 29 nov. 2023
Thanks for your business

8/10 Bueno

Mike

Viajó por negocios
Le gustó: Limpieza, personal y atención
Super easy check in, staff very friendly. Great for a quick two day work trip.
Se hospedó 2 noches en octubre de 2023
Respuesta de Karan Patel el 21 oct. 2023
Thanks for your business and rating our property

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Renos!
The new owners of this place are investing in doing renos. they just put new carpets in the room i Was in. Nice!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Karan Patel el 19 sept. 2023
Thanks for noticing us . We appreciate your business and rating our property

8/10 Bueno

Abby

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was good and everything is gooof
Se hospedó 1 noche en septiembre de 2023
Respuesta de Karan Patel el 28 sept. 2023
Thanks Abby for staying at Tel Star Motel .

2/10 Terrible

Steve

Se hospedó 1 noche en septiembre de 2023
Respuesta de Karan Patel el 2 oct. 2023
Thanks for your business ,

6/10 Aceptable

Ashley

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Servicios
Customer service was great! Super friendly and professional. The room however left a lot to be desired. The floors under the bathroom sink were very dirty, there were crumbs around both beds, I found a used tissue on the floor beside one of the beds and the shower sprayed water all over the ceiling. Rooms are pretty outdated and just didn't feel clean or well maintained.
Se hospedó 2 noches en agosto de 2023
Respuesta de Karan Patel el 4 sept. 2023
Thanks Ashley for you business' and rated our property. Will work hard to fix all the problems you mentioned and take necessary step so that it will not happen again with any other guest. Sorry for this inconvenience.

8/10 Bueno

Amber

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
This motel is great value for the budget conscious traveller. The beds are clean and fairly comfortable. The road outside thr motel is busy in the morning so it is loud. The clerk at check in was friendly and helpful.
Se hospedó 1 noche en agosto de 2023
Respuesta de Karan Patel el 26 ago. 2023
Thanks for your business and rating our property . Staff appreciation gives us boost to our team and guest comfort and best hospitality service our main priority. .

4/10 Mediocre

Claudine

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
You pay for what you get
It's a very old motel in need of renovation. The checkin was terrible. The clerk couldn't find my reservation. Every hotel in Brooks were booked. Once he found it, I was informed no room was assigned to me. It took over 1 hr to sort it out. The room was dirty, with dust on the dishes, i had to clean the fridge and microwave before using them, the bath tub was disgusting, no hairdryer in the room and I had to ask for a remote for the TV as none was not in the room. At least the bed sheets were clean and the bed comfortable.
Se hospedó 3 noches en agosto de 2023
Respuesta de Karan Patel el 26 ago. 2023
Please accept our sincere apology regards the room. We are working hard to upgrade our all rooms and provide best hospitality service as possible as we can . We have to hire causal staff during that period and they did not perform well . At list you are happy with bed that's also one of the good thing which you notice in room .

6/10 Aceptable

Terry

Le gustó: Personal y atención, comodidad de la habitación
Appearances are important
The beds and bathroom were clean, but the small kitchen nook left something to be desired. The outside parking lot was littered with cigarette butts, and the stairs and upper deck could use a sweeping.
Se hospedó 2 noches en agosto de 2023
Respuesta de Karan Patel el 26 ago. 2023
Thanks for you feedback and suggestion. We are try to keep clean upper deck and parking lot as much as we can, It was so busy period we did not clean . Please accept our sincere apology . Thanks again for your business and staying at our motel .

8/10 Bueno

Dieter

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en agosto de 2023
Respuesta de Karan Patel el 26 ago. 2023
Thanks for your business and rating our property .

10/10 Excelente

Ron

Se hospedó 1 noche en agosto de 2023
Respuesta de Karan Patel el 17 ago. 2023
Thanks for your business and rating our motel

4/10 Mediocre

Victoria

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Hôtel non recommandé
C’est un viel hôtel ayant besoin de rénovations. Il y a encore des chambres fumeurs en 2023! La chambre puait et le ménage laissait à désirer. Il y avait des coquilles de pistaches dans le coin de la salle de bain derrière la porte et encore des cheveux dans le bain. Je n’y retournerais pas.
Se hospedó 1 noche en agosto de 2023
Respuesta de Karan Patel el 16 ago. 2023
Thanks for your feedback & rating our motel . Will work hard to fix the problems

4/10 Mediocre

BRANDON

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Karan Patel el 16 ago. 2023
Thanks for your business and rating our motel

6/10 Aceptable

Tesfazghi

Se hospedó 1 noche en agosto de 2023
Respuesta de Karan Patel el 4 sept. 2023
Thanks for your business and rating our property .

10/10 Excelente

Naomi

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay! Nice and easy check in and check out, Great staff and convenient location!
Respuesta de Karan Patel el 2 ago. 2023
Thanks for your business and rating our property

6/10 Aceptable

Don, Kanata

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
You get what you pay for - a good price for a night's sleep.
Se hospedó 1 noche en julio de 2023
Respuesta de Karan Patel el 29 jul. 2023
Thanks for your business and rate our property

8/10 Bueno

Emma

Viajó con su familia
Le gustó: Limpieza, personal y atención
The motel is older but clean and shower had good pressure out of the other more expensive hotels we stayed in 3 nights prior. Friendly staff, guy waited up for me for my late check in (midnight) and was very gracious about. Would stay there again 👍
Se hospedó 1 noche en julio de 2023
Respuesta de Karan Patel el 26 jul. 2023
Thank you so much Emma staying at Tel Star Motel and rate our property .

4/10 Mediocre

Lori

Se hospedó 1 noche en julio de 2023
Respuesta de Karan Patel el 16 ago. 2023
Thanks for your business and rating our property .

10/10 Excelente

Vernon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff helpful at check in. Room was ready.
Se hospedó 1 noche en julio de 2023
Respuesta de Karan Patel el 15 jul. 2023
Thanks Vermon for staying at Tel Star Motel and rating our property.

6/10 Aceptable

Tammie

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
The staff was great. Was not impressed that i was given the wrong room at 1st , had to pack and unpack again to a different room . Air conditioner didnt work. The maintenance man went above and beyond to try to fix the problem. Try to find us another room but that air conditioner didnt work either. Brought us a small fan till manger was available. Then the fan blade was put on backwards so that didnt work. Manager did come and give us a bigger fan and solved the problem, it did help and we could actually fall asleep. I probably will never stay there again, to much hassle.
Se hospedó 1 noche en julio de 2023
Respuesta de Karan Patel el 7 jul. 2023
Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the inconveniences you experienced and understand how frustrating it must have been to have to change rooms and deal with a malfunctioning air conditioner. Please accept our sincerest apologies for any inconvenience caused.We appreciate your acknowledgement of our dedicated staff, particularly the maintenance man who went above and beyond to resolve the issue. However, we deeply regret that we were unable to provide you with a satisfactory solution immediately. Your comments have been shared with our team, and we will take steps to address the issues you mentioned to prevent similar situations in the future.

6/10 Aceptable

Anthony

Viajó por negocios, Viajó con mascotas
No le gustó: Estado de la propiedad e instalaciones
Old dated
Respuesta de Karan Patel el 30 jun. 2023
Thanks for your business and rating our property

2/10 Terrible

Harley

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en junio de 2023
Respuesta de Karan Patel el 30 jun. 2023
Thanks for your business and rating our motel

8/10 Bueno

Kaitlyn

Se hospedó 1 noche en junio de 2023
Respuesta de Karan Patel el 20 jul. 2023
Thanks for you review and rating our property .

6/10 Aceptable

Jeff

Se hospedó 1 noche en junio de 2023
Respuesta de Karan Patel el 15 jul. 2023
Thanks Jeff for your business and rating our property.

6/10 Aceptable

Anthony, Langley

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Bathroom was way too small and there was a pungent smell from cleaning fluids. E needed to leave the door open for over an hour to sir out the room.
Se hospedó 1 noche en junio de 2023
Respuesta de Karan Patel el 7 jul. 2023
Thank you for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience you experienced due to the small size of the bathroom and the pungent smell from cleaning fluids. We understand that these issues detracted from your overall comfort, and we sincerely apologize for any discomfort caused.Maintaining a fresh and pleasant atmosphere throughout our property is of utmost importance to us, including our bathrooms. We apologize for falling short in this regard during your stay. Your comments regarding the smell have been shared with our housekeeping team, and we will take immediate steps to address the situation and ensure it doesn't happen again..Once again, we apologize for any inconvenience caused, and we appreciate your understanding

10/10 Excelente

Ralph

Le gustó: Limpieza, estado de la propiedad e instalaciones
Price was right and was good value.
Se hospedó 1 noche en junio de 2023
Respuesta de Karan Patel el 21 jun. 2023
Thanks for your business and rating our property.

8/10 Bueno

Terri

Se hospedó 1 noche en junio de 2023
Respuesta de Karan Patel el 22 jun. 2023
Thanks for staying at Tel Star Motel . We appreciate your business and feedback

8/10 Bueno

Rebecca

Se hospedó 1 noche en mayo de 2023
Respuesta de Karan Patel el 14 jun. 2023
Thanks for your business and rating our business.

8/10 Bueno

Alessandra

Se hospedó 1 noche en abril de 2023
Respuesta de Karan Patel el 21 may. 2023
Thanks for your business and rating our property

10/10 Excelente

Kyle

Se hospedó 1 noche en abril de 2023
Respuesta de Karan Patel el 15 abr. 2023
Thanks for your business and rating our property .

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Adventure was really good about letting me check in pretty early because I had to work reading to attend and needed shower before having to get ready.
Se hospedó 1 noche en abril de 2023
Respuesta de Karan Patel el 13 abr. 2023
Thank you for your business and rating our property. We would love to host you again .

8/10 Bueno

David

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en febrero de 2023
Respuesta de Karan Patel el 11 mar. 2023
Thanks for your business and rating our property .

10/10 Excelente

Sarah

Se hospedó 1 noche en febrero de 2023
Respuesta de Karan Patel el 9 feb. 2023
Thanks for your business and raring our property .

10/10 Excelente

Sammy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice and quiet, couldn't hear the tv next door.
Se hospedó 1 noche en enero de 2023
Respuesta de Karan Patel el 31 ene. 2023
Thanks for your business and rating our property .

10/10 Excelente

Kyle

Se hospedó 1 noche en enero de 2023
Respuesta de Karan Patel el 16 ene. 2023
Thanks for your Business And rating our property

10/10 Excelente

Kyle

Se hospedó 1 noche en enero de 2023
Respuesta de Karan Patel el 12 ene. 2023
Thanks for your business and rating our property .

6/10 Aceptable

Frederick

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2022
Respuesta de Karan Patel el 11 sept. 2022
Thanks for you business and rating our property .

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
not a no tell motel anymore
from the outside the telstar has all the hallmarks of a motor inn. But since management has changed there is now and obvious effort to make sure that the hotel itself is maintained on the inside and if not luxurious definitely cozy and clean. Most importantly, the man I'm assuming is the general manager is super friendly, relaxed, and concerned with whether or not you're having a decent stay. I've never had a problem checking in late or checking out late for that matter. And I've never had a problem with any kind of deposit or damage issues either so oh no I would say to give it a try. You'll get the same stay that you would have had at a hotel 30% more expensive. So save the money and stay at the Telstar instead
Se hospedó 1 noche en agosto de 2022
Respuesta de Karan Patel el 11 oct. 2022
Thank you so much for your business and write such a great feedback about us .

8/10 Bueno

Heather

Se hospedó 3 noches en agosto de 2022

10/10 Excelente

Carolynn

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Needs a freshen up. Old building and doesn’t feel clean.
Se hospedó 1 noche en agosto de 2022
Respuesta de Karan Patel el 23 ago. 2022
Thanks for your business and rating our property .

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
New Management?
I left it to the last minute to book a hotel and there were very few rooms left in town. I usually stay elsewhere and was more than a little hesitant as this place used to be a total dive. To my great relief it has been cleaned up. The staff were friendly and quite accommodating. They even made sure there were bottles of cold water in the fridge; most appreciated during a heat wave. Though not luxurious, its definitely clean and do-able. Good work guys.
Se hospedó 1 noche en agosto de 2022
Respuesta de Karan Patel el 13 ago. 2022
Thanks for you business and rating our propety.

8/10 Bueno

John

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wifi was iffy, otherwise good. I liked it that i coukd drive right up to my door.
Se hospedó 1 noche en julio de 2022
Respuesta de Karan patel el 3 ago. 2022
Thanks for your business and rating our property

4/10 Mediocre

Frank

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Price was good, room was VERY 70's maybe even 60's
Se hospedó 1 noche en julio de 2022
Respuesta de Karan Patel el 1 ago. 2022
Thanks for you business and rating our property .

10/10 Excelente

Tarek

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 9 noches en junio de 2022
Respuesta de Karan Patel el 14 jul. 2022
Thanks for business and rating our property .

10/10 Excelente

min yi

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff is very nice.
Se hospedó 1 noche en julio de 2022
Respuesta de Karan Patel el 14 jul. 2022
Thanks for your feedback .

8/10 Bueno

Shayla

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was a typical motel room. The bed was a tad uncomfortable and the pillows were way to thick. The room was clean which was most important.
Se hospedó 2 noches en julio de 2022
Respuesta de Karan Patel el 14 jul. 2022
Thanks you so much Shayla for your business and rating our property.

10/10 Excelente

nathan

Se hospedó 1 noche en junio de 2022
Respuesta de Karan Patel el 9 jun. 2022
Thanks for your business and rating our property