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Opiniones sobre The Astra Hotel

4 out of 5
The Astra Hotel
393 Argent Street, Broken Hill, NSW

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 60 de 124 opiniones" "
Evaluación: 8 - Bueno. 43 de 124 opiniones" "
Evaluación: 6 - Aceptable. 10 de 124 opiniones" "
Evaluación: 4 - Mediocre. 7 de 124 opiniones" "
Evaluación: 2 - Terrible. 4 de 124 opiniones" "

8,6/10

Limpieza

8,4/10

Personal y atención

8,4/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Leeanne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This was a beautiful property offering a lovely room that was well presented & spacious with access to the balcony. It was rather disappointing that the restaurant & bar were also closed during the duration of our stay - these are features that sway a booking, so it seemed a little deceptive. However overall we had a very enjoyable stay.

8/10 Bueno

Melissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Sam

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I come here regularly for work and it's always a nice stay. Clean and spacious rooms with friendly staff. They also went above and beyond for me as I had to leave a night early due to a family emergency and they will credit me a night for my next stay. Would highly recommend if staying in Broken Hill.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I have never felt so welcome. The staff, indeed all of Broken Hill, are so friendly and helpful. I am 83 and pleased to have made the effort.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Faye el 17 nov. 2023
Thank you for your review Peter. It was a great pleasure to have you as our guest.

4/10 Mediocre

Matthew

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Eugene

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very large, comfortable room. Fast wifi, and Foxtel.
Se hospedó 4 noches en octubre de 2023
Respuesta de Faye el 17 oct. 2023
Thank you for your positive feedback very much appreciated

10/10 Excelente

Anthony

Se hospedó 2 noches en septiembre de 2023
Respuesta de Faye el 17 oct. 2023
Thank you for your positive feedback. Very much appreciated.

8/10 Bueno

Michelle

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were super friendly and helpful. Bed was comfy and the room was spacious and had everything I needed. Bathroom was a bit old and tired with damaged floor of shower (glad I had my thongs). Have stayed there before and would definitely stay there again. It's a bit noisy so you'll need ear plugs to sleep.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Faye el 13 sept. 2023
Thank you for your positive feedback. Much appreciated

10/10 Excelente

Maria

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
great food as well
Se hospedó 3 noches en septiembre de 2023
Respuesta de Faye el 11 sept. 2023
Thank you for your great rating. Very much appreciated

8/10 Bueno

Peter John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel was clean and room was generally very good. The lack of lift to upper floor (all rooms) was a challenge for my wife. Also the lack of hand rail at the top of stairs meant that she needed assistance to complete stair climb. Also, the dining room was advertised as being open for dinner on 7 nights per week - in fact it was not open on Sunday night requiring us to find an alternative venue for dinner on that night at short notice.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Faye el 17 nov. 2023
Thank you for your review we do appreciate feedback

10/10 Excelente

John McIntosh

Viajó con su pareja
Le gustó: Personal y atención
Perfect location with excellent resturant.
Se hospedó 2 noches en agosto de 2023
Respuesta de Faye el 1 sept. 2023
Thank you very much for your rating. We do appreciateit greatly. Look forward to being of service to you again in the future

8/10 Bueno

Jane

Le gustó: Limpieza, personal y atención, servicios
Se hospedó 8 noches en agosto de 2023
Respuesta de Faye el 21 ago. 2023
Thanks for the review. Much appreciated

10/10 Excelente

Robyn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed our 3 night stay. Convenient location. Restaurant and coffee cafe were excellent.
Se hospedó 3 noches en agosto de 2023
Respuesta de Faye el 14 ago. 2023
Good Morning RobynThank you for your positive response. We look forward to hosting you in the future.

8/10 Bueno

Kim

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The house keeping staff were lovely and helpful. Although we didn’t go there to watch TV the TV was very small and the first room didn’t work at all . The staff were very happy to move us and accommodate our needs however. It is a lovely place but very noisy if you are in the balcony rooms.
Se hospedó 4 noches en junio de 2023
Respuesta de Faye el 14 jun. 2023
Thank you for your review

10/10 Excelente

paula

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a fabulous time at this home away from home. The staff were all delightful and very helpful. Lovely large rooms right in the centre of town. Highly recommended
Se hospedó 1 noche en junio de 2023
Respuesta de Faye el 13 jun. 2023
Thank you for your very positive rating. Very much appreciated

6/10 Aceptable

Trent

Le gustó: Limpieza
The Foxtel wasnt working on the last night
Se hospedó 3 noches en mayo de 2023
Respuesta de Faye el 13 jun. 2023
We do apologize for the one night.

10/10 Excelente

Daryl

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was 1st Class, particularly the staff & the restaurant
Se hospedó 2 noches en abril de 2023
Respuesta de Faye el 1 may. 2023
Thank you so much for your positive feedback. Greatly appreciated

10/10 Excelente

Linda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely stunning, far exceeded my expectations for a country pub!
Se hospedó 2 noches en abril de 2023
Respuesta de Faye el 25 abr. 2023
Thank you for your review. Very much

10/10 Excelente

Rudelyn

Se hospedó 4 noches en abril de 2023
Respuesta de Faye el 1 may. 2023
Thank you for your feedback. We do appreciate it.Look forward to seeing you back in Broken Hill

10/10 Excelente

Rob

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Perfectly located, with friendly staff and good food, it was a delight to stay at.
Se hospedó 4 noches en marzo de 2023
Respuesta de Faye el 20 mar. 2023
Thank you so much for your review Rob. Very much appreciated

8/10 Bueno

Kim

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2022
Respuesta de Faye el 5 dic. 2022
Thank you for your review. Have a wonderful Day

8/10 Bueno

Kylie

Le gustó: Limpieza, personal y atención, servicios
Se hospedó 3 noches en octubre de 2022

10/10 Excelente

Danny

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Na
Se hospedó 4 noches en septiembre de 2022

8/10 Bueno

Rachel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2022

2/10 Terrible

Christine

Viajó en grupo
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Didn’t get the accommodation booked, “cottage” was barely fit for habitation, no reduction in rate offered or given after complaint. Restaurant a shambles, food being brought in from adjoining pizza shop and cafe.
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Joanne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the beautiful old building but with all.mod cons. Staff friendly, food great in cafe. Disappointed restaurant was not open on the Monday night.
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Dianne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Greg

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en agosto de 2022

10/10 Excelente

Vance

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Robert

Se hospedó 2 noches en abril de 2022

10/10 Excelente

Robert, TANAWHA

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Thoughtfully renovated classic property. Rooms are tastefully updated with modern amenities. The property is struggling with difficultly in securing and retaining staff.
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Karen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely historic property with welcoming staff and a lovely feel. Restaurant meal was great. Planned to go back on our last night but nowhere did it say everything was closed on Sunday evening.
Se hospedó 3 noches en abril de 2022

8/10 Bueno

Nicole

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed at the Family Cottage - convenient location (easy drive to all Broken Hill has to offer), great facilities, reasonable rates and everything that might be needed for the duration of a stay is provided. The exhaust fan in the bathroom does need to be replaced or repaired as it is quite noisy and the oven needs a good clean but otherwise everything is spot on. Thank you for the great hospitality!
Se hospedó 3 noches en abril de 2022

8/10 Bueno

Mark

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The Astra is a great place to stay or to have a meal or a drink
Se hospedó 2 noches en noviembre de 2021

6/10 Aceptable

Angela

Broken Hill weekend
The hotel is in a fantastic location with restaurants below. Unfortunately Covid has affected Broken Hill and there was almost no service. Our rooms were not cleaned. Towels were left sitting on a coffe table outside rooms for the length of our stay and rubbish was left on the upstairs balcony. We were not told there was no service. The bar manager let us know he was understaffed and he was exceptional in his service. He seemed to be doing most of the work in the bar, helping reception and in the restaurant by himself.
Se hospedó 2 noches en abril de 2022

10/10 Excelente

Moira

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cute cottage in a good location. Very clean and well equipped for a family stay. Would definitely stay here again in Broken Hill!
Se hospedó 1 noche en abril de 2022
Respuesta de Faye el 13 abr. 2022
Thank you for your positive response.

4/10 Mediocre

Cynthia

Le gustó: Limpieza, comodidad de la habitación
We arrived and the pub was completely locked and closed. Fortunately there were two employees outside waiting for a lift who assisted us. Would have been nice to know that before we arrived. I booked in a pub because of the convenience of having food/drink etc right there but that was a waste of time. Not a bad stay but annoyed it was all locked up, no use staying in a pub.
Se hospedó 1 noche en marzo de 2022
Respuesta de Faye el 4 abr. 2022
Hi Cynthia sorry to hear you feel that way. Unfortunately there are somethings out of our control. Staff calling in with close contact at short notice and without staff we cannot operate.

8/10 Bueno

Wayne

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I stay here everytime I go to Broken Hill, am there every 3 months or so, Rooms are clean and comfy, restaurant and bar under one roof.
Se hospedó 1 noche en marzo de 2022
Respuesta de Faye el 30 mar. 2022
Thank you for your positive review. Happy to make your stay as comfortable as possible

10/10 Excelente

Janice

Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Richard

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed at the Chapple St cottage - great accommodation for the two of us. Could cope with 2 couples but might get a bit squishy sharing single bathroom. 2 adults 2 kids easy as well. Cute and secure cottage a bit far for walk to town - but easy drive - and distance kept it quiet each night. Comfortable rooms and furnishings and off street parking.
Se hospedó 4 noches en marzo de 2022
Respuesta de Faye el 21 mar. 2022
Thank you so much for your positive review. Always great to get good feedback from guests

10/10 Excelente

Richard

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
great
Se hospedó 1 noche en diciembre de 2021
Respuesta de Faye el 16 dic. 2021
Thank you so much for your review. Very much appreciated

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, servicios
Se hospedó 2 noches en junio de 2021
Respuesta de Astra - Faye el 26 jul. 2021
Thank you for your rating. We will endeavour to do improvements

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Great old country pub with friendly efficient staff. Great experience
Se hospedó 2 noches en mayo de 2021
Respuesta de Astra - Faye el 17 may. 2021
Thank you very much for your rating. Very much appreciated

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location
Se hospedó 2 noches en mayo de 2021
Respuesta de Astra el 11 may. 2021
Thank you

10/10 Excelente

Cliente verificado

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location was great. The staff were excellent The food was very good
Se hospedó 2 noches en abril de 2021
Respuesta de Astra - Faye el 29 abr. 2021
Thank you for your positive feedback Much appreciated

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención
The location was fantastic. Central and walkable to the main street and eateries. The hotel has its own restaurant, bar and cafe, so all this was very convenient. The onsite parking was very limited, but there was plenty of on-street available while we were there. Unfortunately, there was a balcony party at an opposing hotel on Saturday night that was VERY loud. I would hope they no longer allow their speakers to face the street or should remain inside their venue in the future?
Se hospedó 3 noches en abril de 2021
Respuesta de Faye el 18 abr. 2021
Thank you for your review

8/10 Bueno

Stephen

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice room, pleasant staff, restaurant, cafe and bar all available onsite.
Se hospedó 3 noches en marzo de 2021
Respuesta de Faye el 21 mar. 2021
Hi Stephen thank you for your review. Much appreciated and we look forward to seeing you in Broken Hill again

8/10 Bueno

Richard

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Old style accommodation.
Just some issues with cleanliness in the bathroom. Some solved after we mentioned them, one was not. Generally a good place to stay. Middle of town, good restaurant. Issues with confirmation with ongoing bookings.
Se hospedó 4 noches en febrero de 2021
Respuesta de Faye el 21 feb. 2021
Thank you for your ratings. We will endeavour to resolve the issues. Much appreciated and happy that you had a good stay oversall

8/10 Bueno

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely room
Lovely old style room with a seperate bathroom and walk in robe
Se hospedó 2 noches en enero de 2021
Respuesta de Astra el 17 ene. 2021
Thank you for your rating. Much appreciated and look forward to you returning to our establishment

10/10 Excelente

Phil&Flick, Canberra

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
It is an old property being refurbished in some downstairs dining rooms. The upstairs accommodation rooms were spacious with high ceilings. The outside verandah was an ideal spot for an evening drink.
Se hospedó 4 noches en noviembre de 2020
Respuesta de Faye el 29 nov. 2020
Hi Phil and Flick, thank you for your review and we hope to see you back in Broken Hill soon