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Opiniones sobre Royal Albion Hotel

3 out of 5
Royal Albion Hotel
6-12 Albion Street, Broadstairs, England

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 230 de 460 opiniones" "
Evaluación: 8 - Bueno. 190 de 460 opiniones" "
Evaluación: 6 - Aceptable. 24 de 460 opiniones" "
Evaluación: 4 - Mediocre. 11 de 460 opiniones" "
Evaluación: 2 - Terrible. 5 de 460 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Seymore

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We celebrated our 42nd Anniversary with an amazing seaview room with a balcony and complementary drinks. The view was fantastic.The Haddock and Chips and Taglioni Pasta at the restaurant were delicious and the chef was able to accommodate our unspicy chicken wings which was perfect! Kudos to the staff and management for the care and making our stay so memorable. We would come back.
Se hospedó 3 noches en abril de 2024
Respuesta de The Royal Albion Team el 6 may. 2024
HiThank you for celebrating your anniversary with us we are delighted that you had a great stay and look forward to welcoming back soon

8/10 Bueno

Kelly

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Friendly staff
Se hospedó 2 noches en abril de 2024
Respuesta de The Royal Albion Team el 23 abr. 2024
Thank you for your feedback

8/10 Bueno

Susan

Viajó con su familia
Le gustó: Personal y atención, servicios
The location was very good. Food choices were very good. A lot of stairs and no lift. The council car park was expensive, but were advised to get a 24 hour ticket, which was cheaper than the hourly rate.
Se hospedó 2 noches en abril de 2024
Respuesta de The Royal Albion Team el 23 abr. 2024
Thank you for your feedback. Yes as are a grade 2 listed building sadly we do not have a lift. We hope to welcome you back soon .

10/10 Excelente

Pat

Viajó en grupo
Le gustó: Servicios, estado de la propiedad e instalaciones
Good location, nice views of sea and beach. Attentive and efficient staff. Comfortable beds. Good food but slightly limited menu.
Se hospedó 3 noches en marzo de 2024
Respuesta de The Royal Albion Team el 31 mar. 2024
HiThank you so much for your review- we hope to welcome you back to the Royal Albion in the near future.RegardsReception team

8/10 Bueno

Francoise

Viajó con su familia
Hotel should be renovated
Se hospedó 1 noche en marzo de 2024
Respuesta de The Royal Albion Team el 6 may. 2024
Thank you for your feedback.I have past your feed back on to our General Manager.

10/10 Excelente

Anna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Royal Albion stay
Amazing stay as always and lovey breakfast
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Malcolm

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Welcome to Fawlty Towers
Parking 200 yards away from hotel. Stairway carpet old and dirty. Receptionist was slow. Tables and work surfaces in bar sticky Staff very pleasant but inexperienced. Valentine's night meal was a disaster. Valentines menu taken off the tables. The usual menu was offered. Both steak choices taken off. Lemon sole taken off Meatballs taken off Crab and prawn linguine taken off. Hummous and scallops ( starters) off Green beans off. Ran out of wine we were drinking. Hake was half cooked Potato was burnt Mussels were gritty and sandy and not eatable. Breaded prawns were cold and tasteless. I asked for coffee and brandy and the brandy had ice in it. Our room no 12 was fine nice sea views clean and tidy. Breakfast wasnt great. My 2 poached eggs on muffins were hard boiled. 😫 We refused to pay for our food in the evening as it was terrible. We paid for all drinks.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Lee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Clifford

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Cliffs review
All good
Se hospedó 1 noche en enero de 2024

10/10 Excelente

stephen

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Luxury room
A beautiful refurbished room with a balcony and sea view. The bathroom was beautiful, provided toiletries and was incredibly clean and warm as was the bedroom. Coffee machine, water, clock radio, television and more. Unfortunately, I was only staying for 1 night.
Bathroom
Bedroom
View from balcony
View from balcony
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jackie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very impressed
Very impressed with our stay, the room well appointed and clean. Very comfy bed. But the biggest plus for us were the staff. They all went out of their way to be welcoming and helpful. They made us feel like our stay really mattered to them. Thank you to all the staff at the Albion Hotel. We will definitely be booking with you again
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

peter

No le gustó: Estado de la propiedad e instalaciones
A little dissapointed with the overal state of the decor very tired looking, carpets old and worn paint flaking off in places. Our shower was not working. Though after talking to reception it was fixed. Cleaning of the room and bed making was not good. Breakfast was v,good though service a little infomal! Being addressed as 'mate' and 'hi guys' we found a little 'incorrect'.Also thought street clothing not uniforms spoilt the image of the hotel I wish the above to be considered as helpful critisism! A definate possitive was 'George' a very helpful and polite assistant manager?
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Yvonne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect situation. Staff very helpful, and accommodating for the more elderly visitors.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Joy

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Nathan

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Rochelle

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Felicity

Viajó con su familia
Le gustó: Servicios
We had the most beautiful sea view from our lovely superior twin bedded room. Staff all very helpful. Breakfast delicious…lots of choice. Eating locally Grt too.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Alison

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The hotel is old but continues to maintain its charm. The rooms are spacious, some with spectacular sea views . Sadly there was a mix up with our booking and we didn’t get the superior room we’d asked for, hugely disappointing. We were reimbursed as we ended up in a standard room, thankfully this was still quite good. This is my third stay, rooms are clean, well equipped and staff always helpful and friendly. Breakfast choices are excellent too.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

stephen

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Perfect location great staff
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Dawn

No le gustó: Comodidad de la habitación
Breakfast took a long time to come, also tasted of vinger Pillows really hard and lumpy Bathroom needed tlc
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

nigel

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
A grand hotel that has seen better days
The hotel is very much in need of refurbishment. The carpet in our room was worn and stained, the bath was coming away from the wall. It is to put it simply very tired! Having said that the staff were very apologetic for the fact that there was scaffolding against our window and gave its a discount. The breakfast is excellent
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Charles

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Barbara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

RJ

Viajó con su familia, Viajó con mascotas
Location service and food very good - internal areas a bit jaded but all good
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Ian

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a fantastic stay. Really lovely hotel with breakfast included in our stay. Lovely location.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

george

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Jason

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Ian

Le gustó: Personal y atención
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

dennis

Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Howard

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Throughly enjoyed our stay there ,it’s a beautiful little town
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Paul Scott

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Perfect location , great staff , but over priced.
The hotel staff were excellent , polite and helpful , although the reception phone was not manned when I needed help at around 10:30pm , fortunately this was not anything serious but if it had been , there would have been no response. The room was a good size with good quality towels. The bed in room 19 was not comfortable and the pillows varied. The balcony needs serious attention, it could be made into a lovely place to sit but we didn’t feel we wanted to use the unmaintained area. The quality of food at breakfast was good and we enjoyed the choice available. News of what was happening in the lounge could be advertised at reception , we didn’t know about the quiz that had happened on a previous night . I would think again about staying at the hotel at the rate charged even though the location could not be more perfect.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Philip

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Birthday weekend
Very high standard of room. Great place to eat and drink
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Adam

Great breakfast
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Lisa

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Lovely bar and outside area
Se hospedó 1 noche en julio de 2023

8/10 Bueno

CHRISTOPHER

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Ken

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice friendly staff wanting to please. Good choice of breakfast and willing to change to suit preferences. Room was very clean as was bathroom. Parking was about 200 yards away, plenty of space just don't have too many bags to carry.
Se hospedó 2 noches en junio de 2023

8/10 Bueno

Sally

Se hospedó 1 noche en junio de 2023

6/10 Aceptable

RICHARD

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
staff excellent, building a bit tired, no lift
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Jean

Le gustó: Personal y atención, comodidad de la habitación
Shabby chic ?
LOVELY hotel, fabulous breakfasts, comfy HUGE bed, very friendly staff. But although the overall look is shabby chic there were a few areas where cleanliness issues went beyond this. Our bathroom window with its secondary double gazing was black/filthy on the inside of the window frame itself . Skirting boards were less than sparkling too.A shame as these issues let down such a great & popular hotel. White paint isn't expensive & a coat in many areas would enhance the overall look. And, dare I say it, a deep clean before the summer season starts ? Would definitely go back but maybe others wouldn't.....
Se hospedó 5 noches en junio de 2023

4/10 Mediocre

David

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The television did not work. Twice I asked for it to be replaced or mended, but nothing was done. The room I had was at the front of the hotel. There was no double glazing, and noise from the street was considerable at night. The last of the revellers left at 2.30 am, and by 4 the gulls had started calling followed by bin collections, deliveries, and so on. The staff were unfailingly pleasant. The breakfast was good (though orange juice only appeared on Saturday).
Se hospedó 3 noches en mayo de 2023
Respuesta de The Royal Albion Hotel el 30 may. 2023
I apologize for the inconvenience you experienced with the television in your room. It's unfortunate that your requests for a replacement or repair were not addressed. Additionally, I understand that the noise from the street was disruptive to your sleep due to the lack of double glazing in your front-facing room. The early morning disturbances from gulls, bin collections, and deliveries further added to the inconvenience.On a positive note, I'm glad to hear that the staff members were consistently pleasant and that you enjoyed the breakfast. However, it's regrettable that orange juice was only available on Saturdays.Please be assured that your feedback will be shared with the appropriate department to address the issues you've raised. We value your patronage and appreciate you bringing these matters to our attention.Kind Regards,The Royal Albion Team

10/10 Excelente

Justine Susannah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A lovely stay
Lovely hotel in a beautiful location, looking out onto the sea front. Very friendly staff and tasty breakfast!
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Cindy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s really well located and a lovely hotel, staff were very friendly and the food and breakfast was brilliant. I stayed on a Saturday night and it was really noisy, also the parking nearby was really expensive. I also had a single room, and the bed felt really small.
Se hospedó 1 noche en abril de 2023
Respuesta de The Royal Albion Team el 20 jun. 2023
Good Afternoon Cindy,Thank you for this review! We're sorry that particular aspects of your stay did not meet your expectations, however we're glad that you overall enjoyed your time with us!

4/10 Mediocre

Paul

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Disappointing
We stayed in the hotel before and it was lovely but this time the room was too small, too hot, the carpet was extremly dirty and it was very noisy. We wouldn’t stay in room 33 again.
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

OLCAY

Viajó por negocios, Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Ok
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Saskia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2023