2/10 Terrible
Eileen S.
25 feb. 2025
No le gustó: Limpieza
Beautiful Property-Worst Rental Experience
While the house, property, and proximity to the mountains is desirable, the experience at the residence and with VACASA was the worst rental experience I’ve had. It began with a text message at 3:47pm on Sunday 2/16, during a snow storm, that due to the weather the house would not be cleaned and ready for our check in at 4pm leaving us sitting in the driveway with our children for nearly 2 hours. Once in the house while we were settling in and organizing bedrooms we learned that the “1/2 bath” indicated in the listing was completely gutted and under renovation. There were hammers, wrenches, nails, screws, debris all over the floor, holes in the wall exposing pipes and wires, and the toilet and sink unattached on the floor. This was especially distressing since we had children in the home ages 3-10 that could confuse the “1/2 bath” with another room and be injured. While we were refunded a portion of our rental fees this was not the last of the issues in the home. After a day of skiing and sledding we needed to do laundry and dry wet clothes. It was then we discovered that there washer and dryer was not hooked up. The plumbing for the washer was not connected and the dryer was not vented. As a result, we were unable to wash our dirty, sweaty clothes or dry our clothes for the duration of the trip. We also were unable to wash our bath towels. The property management team ignored requests for additional refund and have yet to respond or resolve the issues we experienced.
Eileen S.
Se hospedó 5 noches en febrero de 2025