Location was great, but unit had a couple of issues. The day we arrived we reported an issue with the tv not working correctly. We understand it was during the Holiday, but we also paid a high premium for our Holiday stay which was to include enjoying the football games. We ended up bringing the tiny tv from a bedroom into the living room and watching it there. Maintenance did come the next day, but was only able to tell us the tv needed replaced and he would reach out to the owner. That did not help our stay. The other issue was the noise in the smaller bedroom. The headboards are up against a window that is at the landing for the outside stairs. There were people coming in and out of the property as late as 2am and then others as early as 6am to include shoveling, (appreciated, but not the noise). Since the stairs are metal and only a layer of glass was between us and them, you could hear everything. We were not able to get a good night’s sleep the entire stay in that room. None of the blinds worked in the living room either. We had to prop up the shade to watch the snow coming down outside. Our issues were not by any means an emergency, so I understand trying to triage your maintenance people, but again, we paid a high premium for this rental.
We are VRBO hosts ourselves so we understand issues come up. But as soon as they do, we take care of whatever we need to immediately. The maintenance did communicate back, but the issues were never resolved during our stay.