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Opiniones sobre DoubleTree by Hilton Hotel Breckenridge

4 out of 5
DoubleTree by Hilton Hotel Breckenridge
550 Village Road, Breckenridge, CO

Opiniones

6,8
Evaluación: 10 - Excelente. 261 de 1000 opiniones" "
Evaluación: 8 - Bueno. 239 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 197 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 156 de 1000 opiniones" "
Evaluación: 2 - Terrible. 147 de 1000 opiniones" "

7,4/10

Limpieza

7,6/10

Personal y atención

6,2/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

6,6/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Jhannys, Humble

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de DBT Breckenridge el 6 mar. 2024
Thank you for feedback! We hope to get the opportunity to serve you better on your next trip to Breckenridge.

6/10 Aceptable

Ignacio

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
i pay for parking for 5 days and there no room enought for the cars, so the tell me to park in front, i didnte pay for that an de snow was fallung for two days, the should tell u before you pay.
Se hospedó 4 noches en febrero de 2024
Respuesta de DBT Breckenridge el 8 feb. 2024
Dear Ignacio, thank you for your feedback and we apologize for parking inconvenience you had. We aim get better with each day and hope to get the chance to have you back.

10/10 Excelente

Rene

Se hospedó 2 noches en diciembre de 2023
Respuesta de Katelyn, Reservations Manager el 3 mar. 2024
Thank you for the 5-stars, Rene!

2/10 Terrible

Jonathan

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No volvería a reservar en este lugar
Muy mala experiencia, el hotel está en proceso de remodelación no hay servicios disponibles. Las habitaciones viejas y sucias.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Edward

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Magda

Viajó con su familia
No le gustó: Limpieza
Limpieza
Todo bien Solo la gente que trabaja muy holgazana , los cuartos no los limpian bien y los pasillos del hotel bastantes sucios
Se hospedó 5 noches en febrero de 2023

8/10 Bueno

salomon, Jesús del Monte

Viajó con su familia
Le gustó: Personal y atención
Muy muy cerca de la pista de ski
Se hospedó 6 noches en enero de 2023

4/10 Mediocre

Martha

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Na
Se hospedó 2 noches en agosto de 2022

6/10 Aceptable

Gerardo, Cuajimalpa

Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Adolfo

Se hospedó 1 noche en mayo de 2022

6/10 Aceptable

MIGUEL ANGEL

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Pésimo el servicio de los elevadores, varios no funcionan, hay que atravesar el hotel para subir por las escaleras y tomar un elevador que funcione
Se hospedó 4 noches en marzo de 2022

6/10 Aceptable

JONATHAN

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Poco personal y por lo tanto el servicio no es bueno ., el hotel en general es malo, todo se oye(había un perro q no dejaba de ladrar en la madrugada, estaba en el cuarto de alado ). Un solo elevador y muy lento imposible de usar . El Ac nunca funcionó , y la tv siempre fallo
Se hospedó 3 noches en marzo de 2022

8/10 Bueno

Kenia

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
El hotel está OK
Se hospedó 3 noches en diciembre de 2021

4/10 Mediocre

Gerardo

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The elevator is always out of service. The fire alarm sound every night
Se hospedó 8 noches en diciembre de 2021

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Personal y atención, servicios
Recibi pésimo servicio, me cobraron el estacionamiento aun cuando les avise que NO lo usaría. Han pasado tres meses y no me regresan mi dinero, solo dicen que ellos ya lo regresaron y no me mandan ningún comprobante. La persona de recepción q me atendió Nick en recepción muy grosero . A pesar de q las instalaciones tienen buen ubicación no regresaria.
Se hospedó 7 noches en abril de 2019
Respuesta de Nick el 13 jul. 2019
Thanks!

4/10 Mediocre

Cliente verificado

Se hospedó 3 noches en mayo de 2019
Respuesta de Katy el 17 jun. 2019
Thanks for your feedback and for being our guest. We hope to have the opportunity to welcome you back in the near future and make your stay wonderful!

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hermoso lugar, espectacular vista de las montañas.
Se hospedó 1 noche en enero de 2019
Respuesta de Brian el 5 ene. 2019
Thank you so much! we are glad you enjoyed your stay at the doubletree. come back and see us again soon!

10/10 Excelente

Brandon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024

4/10 Mediocre

Danay

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The rooms feel like a hell, no AC just heater, too hot for sleep. The shower doesn’t work properly, parking lot is terrible, $45 per night and it’s too hard to park in a really small space. Lobby really clean and staff really nice.
Respuesta de Katelyn, Reservations el 16 mar. 2024
Thank you for taking the time to share your feedback with us, Danay. We do hope you visit us again when our renovations are complete. Please let us know if there is anything we can do to assist you.

10/10 Excelente

Hernan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything excellent
Se hospedó 4 noches en febrero de 2024
Respuesta de Katelyn el 16 mar. 2024
Thank you for the 5-stars, Herman!

4/10 Mediocre

Jeff

Se hospedó 2 noches en febrero de 2024
Respuesta de Katelyn, Reservations el 31 mar. 2024
Thank you for sharing your feedback. Please feel free to give us a call to discuss your experience.

2/10 Terrible

Darren

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Construction. Parking a mess. Bad attitude at front desk.
Se hospedó 1 noche en marzo de 2024
Respuesta de Katelyn, Reservations Manager el 3 mar. 2024
Hello Darren, Thank you for taking the time to share your feedback with us. We do apologize for the inconvenience during your stay. We do hope you visit us again soon.

10/10 Excelente

peter

Se hospedó 1 noche en febrero de 2024
Respuesta de Katelyn, Reservations el 31 mar. 2024
Thank you for the 5-stars, Peter!

10/10 Excelente

Stephen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Just minutes away from the slopes.
Se hospedó 3 noches en febrero de 2024
Respuesta de Katelyn, Reservations Manager el 3 mar. 2024
Thank you for the 5-star review, Stephen!!

10/10 Excelente

Kris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en febrero de 2024
Respuesta de Katelyn, Reservations Manager el 3 mar. 2024
Thank you for the 5-stars, Kris!

10/10 Excelente

Walezka

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
!
Se hospedó 2 noches en febrero de 2024
Respuesta de Katelyn, Reservations Manager el 3 mar. 2024
Thank you for the 5 stars!

4/10 Mediocre

Shelly

Se hospedó 3 noches en febrero de 2024
Respuesta de Katelyn, Reservations el 31 mar. 2024
Thank you for taking the time to leave us a review. Please feel free to call us to share more about your stay.

10/10 Excelente

Miguel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Katelyn, Reservations Manager el 3 mar. 2024
Thank you for the 5-stars, Miguel!

10/10 Excelente

Richard, Kennesaw

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great hotel staff, nice rooms, great views from rooms, ski-in, ski-out.
Se hospedó 1 noche en febrero de 2024
Respuesta de Katelyn, Reservations Manager el 3 mar. 2024
Thank you for the 5-stars! We hope to see you again, Richard!

2/10 Terrible

Allison

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was not stocked and smelled like smoke. It took 5 calls and begging to finally get a crib delivered to the room at 12:30 AM it finally showed up! Horrible experience will never stay here again
Se hospedó 3 noches en febrero de 2024
Respuesta de DBT Breckenridge el 22 feb. 2024
Hi Allison, this is not the impression we want to leave. We strive to deliver exceptional service and a comfortable experience for our guests, and we're sorry to hear about the issues you had with our rooms and staff. We hope to welcome you back for a better stay.

4/10 Mediocre

John

Se hospedó 4 noches en enero de 2024
Respuesta de Katelyn, Reservations el 31 mar. 2024
Thank you for leaving a review. Please feel free to call us to tell us about your experience.

6/10 Aceptable

JAMES, DURANGO

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is undergoing remodeling. The remodeled area are beautiful. However, there are areas where you walk through a construction area. They charged $45.00/day/car to park your car in their garage. An additional fee that I was not expecting. Boo! There are no coat hangers in the room or coat rack. If you are expecting to hang your sport jackets, dresses, coats, pants up... don't expect it. The room lacked luggage carts or luggage table to put your bag on, so you had to leave your bag on the floor to access clothing. Lastly, the room didn't have a microwave oven to warm up drinks or food.
Se hospedó 3 noches en febrero de 2024
Respuesta de DBT Breckenridge el 16 feb. 2024
Dear James, we strive to deliver a superior experience to our guests, but we're sorry about the inconveniences you had during your stay with us. We hope to welcome you back soon.

2/10 Terrible

Roberto

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Pros: friendly staff, big, clean rooms, close to ski lift. Cons: $45 a night for parking, indoor parking gets full quickly and must park in overflow across street, $28 low quality continental breakfast, no hot water for an entire day, no gym, no on-site hot tub (must exchange room key and walk across street), hot tub closes at 8pm (usually other hotels do 10 or 11), weird loud noise like an AC unit trying to start throughout the day and night, and paper thin walls (kids yelling and crying at 4am on one side and music playing past midnight on the other), ongoing renovation.
Se hospedó 3 noches en febrero de 2024
Respuesta de DBT Breckenridge el 16 feb. 2024
Dear Roberto, we strive to deliver a superior experience to our guests, but we're sorry about the inconveniences you had during your stay with us. We hope to welcome you back once all amenities are fully operational.

4/10 Mediocre

Brianna

Viajó en grupo
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We liked the location and convenience of the property, however our experience with our room was not the best. My friend was walked in on by staff 3 times, indecent every time. She was upset and afraid to be alone in the room after that. We had went to the front desk about it, and they tried justifying the staff's mistake, and didn't do anything but tell us "sorry." While we were at the desk telling them about the incident, our friend had texted us from the room saying it had happened again. They said they were running low on "do not disturb" signs but did not try to accommodate us with any other options for our door. We had put a chair against the door as our last resort. Our safety latch on our door was also broken off when we arrived, and that was never acknowledged in the conversations I had with management. Our television did not work the majority of our stay. After calling the front desk (which I had to do from my own phone because the room phone also didn't work) and speaking to managers 4 different times about it during the duration of our stay, we finally got a new tv brought to us at 9pm the night before we checked out. Wayne in maintenance was very helpful and responsive to this, and apologetic about the wait. On top of that, we didn't have hot water and had to take cold showers during our stay. They told us they were unable to refund or discount any part of our stay. We just wish they would've tried harder to accommodate for the many inconveniences.
Se hospedó 2 noches en febrero de 2024
Respuesta de DBT Breckenridge el 12 feb. 2024
Hi Brianna, this is not the impression we want to leave. We strive to deliver exceptional service and a comfortable experience for our guests, and we're sorry to hear about the issues you had with our rooms and staff.

8/10 Bueno

Dawn

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a little wonky that we had to take an elevator to 7 & then go through a hall maze to get to another elevator to get up to the 8th floor. Not sure what happened with the key, but we had a couple people try to walk into our room with their key. Parking is VERY limited!
Se hospedó 1 noche en enero de 2024
Respuesta de Katelyn, Reservations Manager el 3 mar. 2024
Thank you for sharing your feedback with us, Dawn. We are incredibly sorry for the key issues.

4/10 Mediocre

Ninh

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2024
Respuesta de Katelyn, Reservations Manager el 3 mar. 2024
Thank you for sharing your feedback with us, Ninh.

8/10 Bueno

Arturo

Se hospedó 3 noches en enero de 2024
Respuesta de Katelyn, Reservations el 31 mar. 2024
Thank you for the review. We hope to see you again soon!

4/10 Mediocre

Androv

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Parking was awful. Place might be ok but not until the construction is over
Se hospedó 3 noches en enero de 2024
Respuesta de DBT Breckenridge el 5 feb. 2024
Dear Androv, We strive to deliver a superior experience to our guests, but we're sorry about the inconveniences you had during your stay with us.

4/10 Mediocre

Mashkoor

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
in general, not a good experience with my stay.
Se hospedó 2 noches en enero de 2024
Respuesta de DBT Breckenridge el 2 feb. 2024
Dear Mashkoor, Thank you for taking the time to review our services and providing feedback. We deeply apologize for any inconveniences during your stay. Please feel free to reach out if there is anything we can do to help.

4/10 Mediocre

Lisa

Viajó por negocios
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Property was very poorly maintained. Be aware there is very little parking and it’s $45 a night.
Se hospedó 1 noche en enero de 2024
Respuesta de DBT Breckenridge el 2 feb. 2024
Dear Lisa, Thank you for taking the time to review our services and providing feedback. We deeply apologize for any inconveniences during your stay. Please feel free to reach out if there is anything we can do to help.

4/10 Mediocre

Claudia Arena

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Wow. I don’t know where to start with this property. The staff was great and we’re very apologetic, as they don’t own this hotel. Looks are always deceiving when you see the nice fire out front with seating. Upon check-in, you begin to head off to no man’s land. You have to take two filthy elevators to find your room. Walking at least a quarter mile to your room, and these rooms are so old. There’s no TV to speak of, the heating was loud and inefficient. You are not able to reach the restaurant to get food, and if you do, they pick up and then you are disconnected. $45 to park, and the parking has actually two lots but you are not told that. Signs are misleading as they point to the parking lot underneath, but when you’re finding that your car is not there, you come back and take another elevator to another section and walk out to another filthy area. G sorry, can’t say enough bad stuff about this place. On the plus side, the bed was pretty comfortable. But because they only have a single blanket on your bed with a sheet covering it, the heat that they have is insufficient.
Se hospedó 1 noche en enero de 2024
Respuesta de DBT Breckenridge el 1 feb. 2024
Dear Claudia, Thank you so much for your review and bringing these issues to our attention. We sincerely apologize for your experience during your stay. Cheers

2/10 Terrible

Oscar

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was the worst experience I have ever had at a Hilton franchise hotel. I booked a room for 5 adults with 2 queen beds and a sofa using Expedia. However, upon arriving at the room, I only saw 2 queen beds. After noticing this, I went back to the front desk. A young man at the front desk was very nice by the way , and informed me that he would ask the manager to change me to a room with 2 beds and a sofa. The manager, whose name is Jonathan, responded in a very nasty way, telling me that I needed to fit the 5 adults into two beds, and if I wanted a sofa, I would need to pay extra. I explained to them that it was impossible to fit my wife and my 20, 22, and 24-year-old sons in two queen beds. Their response, without even looking at my face, was that they had seen other guests do it before. My reaction was just to laugh and tell him not to take me as a joke. The manager then left the counter, leaving me talking to the young man at the counter who didn't even know what to say. I called Expedia, and they quickly contacted the hotel to speak with this guy, Jonathan, who refused to change the room. At this point, Expedia's customer service credited my account for the difference and took care of the problem. Expedia rocks! Hilton manager, you have no idea what the word 'hospitality' means."
Se hospedó 1 noche en enero de 2024
Respuesta de Katelyn, Reservations Manager el 3 mar. 2024
Thank you for feedback, Oscar. We apologize for the inconvenience, and we would like to make this up to you during a future visit.

2/10 Terrible

scott

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely horrible, would never stay there or suggest anyone to stay here. The fire alarm went off multiple times- at 7:30 AM every morning the maids were talking so loudly next to our door but coincidently never cleaned our room once in four days-we complained about the poor conditions the GM said he would comp us another4 day stay but of course he never did- it doesn’t matter because we wouldn’t go back, even for free!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Katelyn, Reservations Manager el 3 mar. 2024
Thank you for sharing your feedback with us, Scott. We are incredibly sorry to hear about your experience with us. We do hope you consider us again after renovations are complete.

6/10 Aceptable

David

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
This is my fourth year staying here, and I have to admit that I was disappointed. The hotels location, being close to town and a few steps from the slopes are awesome. However, the hotel is being renovated, and I’m sure that when it’s complete it will be outstanding, but as it is the rate they are charging is waaay over priced. The lobby is beautiful, but the rest of the building has a long way to go. We stayed on the 8th floor and the elevator broke down several times. We had to request things like towels and toilet paper several times, because maid service didn’t replace those items when they made up the room every morning. Then it took hours to get those things after making the request. The water pressure in the shower was really low, especially the hot water. The hot tubs are not available because that area is being remodeled, which I understand. But they should mention that when booking. The lack of a hotel shuttle is really unacceptable of a hotel in this price range. The walk into town isn’t bad, but the uphill walk coming back sucks! The “ski concierge was new this year and worked very well. It was great not having to lug my skis to my room every evening. I am planning on going back to Breckenridge again in about a month, but I will definitely look into staying somewhere else…at least until the renovations are complete.
Se hospedó 4 noches en enero de 2024
Respuesta de DBT Breckenridge el 31 ene. 2024
Dear David Thank you for taking the time to review our services and providing valuable feedback. We eagerly anticipate welcoming you back once our remodeling is complete

2/10 Terrible

Donna

Se hospedó 1 noche en enero de 2024
Respuesta de DBT Breckenridge el 31 ene. 2024
Dear Donna, Thank you so much for your review. We sincerely apologize for anything that might have caused a negative experience during your stay.

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Great location. Hotel is under construction and the elevator situation is a mess
Se hospedó 1 noche en enero de 2024
Respuesta de Katelyn, Reservations Manager el 3 mar. 2024
Thank you for sharing your feedback with us! We do hope you enjoyed your stay with us overall and hope you visit us again soon.

4/10 Mediocre

Ovidiu

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de DBT Breckenridge el 31 ene. 2024
Dear Ovidiu, Thank you so much for your review. We sincerely apologize for anything that might have caused a negative experience during your stay. Cheers

2/10 Terrible

Sara

Se hospedó 1 noche en enero de 2024
Respuesta de Katelyn, Reservations el 31 mar. 2024
Thank you for sharing your feedback with us. We would like to hear more about your experience here. Please feel free to give us a call.

4/10 Mediocre

Tina

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
The attendants were hard to understand, very quietly spoken. Our room wasn't ready until after 5pm. Hallways were windy, kind of crazy, rooms were dated. Taking the elevator to floor 7, then winding over to another elevator to get to floor 8 is really off-putting. For the price I certainly expected a well put together hotel, this is NOT that.
Se hospedó 1 noche en enero de 2024
Respuesta de DBT Breckenridge el 30 ene. 2024
Dear Tina, Thank you so much for your review and bringing these issues to our attention. We sincerely apologize for your experience during your stay. We would love to redeem ourselves and invite you back to the property once we are fully remodeled. Cheers

2/10 Terrible

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Katelyn, Reservations Manager el 3 mar. 2024
Thank you for taking the time to share your experience with us.