By all means, this property should be worthy of a 5 star review: it is visually stunning, beautifully furnished, and nice for lounging around and gazing out the plentiful windows. Unfortunately, we encountered a few too many issues to give it 5 stars. We reserved this place for a long weekend getaway with our kids, using this as a destination in and of itself. A big draw was the entertainment options for our older kids: the air hockey table, TVs, and the hot tub. When we arrived, the door entry code didn't work, but we were able to gain access through the garage. The door was evidently hooked to the wireless, and the entire wireless/internet and subsequently all TVs were not working. The owners were very responsive on the phone, but no quick solutions were to be had. Our efforts to revive it were interrupted by a 14 hr city-wide power outage (I did not lower our rating based on this outage as it was not the fault of the property owners). Even after the outage, my tech savvy husband spent the better part of the next day on and off the phone with the owners, in order to diagnose and fix the wireless and allow us access to the TVs & internet. Meanwhile, there were no discs anywhere for the air hockey table in the basement, rendering it useless. The owners confirmed that there are no discs supplied for the table as they had prior issues with the discs disappearing. I asked them to remove the air hockey table from the listing, which seems to have been removed from the wording, but the photo still seems to be present. While the inside of the home appeared thoroughly clean, the outside had litter on the main deck, along the driveway, and in the yard by the hot tub, the bulk of which I eventually cleaned. No one had even glanced at the hot tub area, as there were clothes from prior tenants, glass alcohol bottles, cigarette butts/boxes and other miscellaneous trash strewn about. I eventually cleaned this too because it was gross. We had contacted the owner and a housekeeper was supposed to come to clean the area but they never arrived, apparently due to a family emergency. The actual hot tub itself was clean and wonderful. The door knob to the door next to the garage (our main entry/exit door) was loose to the point of looking like it might fall off and was not fixed by our departure. The other parts of the home were posh, very comfy, and appropriately maintained. The owners were apologetic about everything and have offered us a future night stay.
