Communication: (12/28/21) Front desk answered the phone upon arrival. We had to contact because parking permit was missing. SECOND full DAY (12/30/21), Power went out about 5:30 pm-1am (est.) We called every single number provided numerous times just trying to get any information-no one answered, no way to leave message. Finally, we called the shuttle driver to find out it was a planned blackout & should only last a few hours...after four hours threw 1/2 cooked supper into the trash. Sent the front desk an email in desperation. NOTHING from management for communication. The fires were beyond their control but communication should exist. THIRD DAY (10/31/21) Water stopped after (1 out of 4) were done with showers-around 5-6pm? Called EVERY number again, was told we were calling the wrong numbers and they would "see" if they could get someone to the condo to look into it. After two hours started melting snow to flush toilets and asked second personal to bring us 5 gal buckets of water for toilet-was told there were bottled water for drinking in main. Third call were were asked if we wanted updates by text-AND noticed there was a place to leave a message if there was a real emergency. Received a text at 10:37pm saying water was back -by 11:30pm we had water. Final message of day- "no hot tubs for the next two days", super.
Cleanliness/Description Accuracy: Carpet beyond repair/cleaning. Is pulling back from nail strip edges underneath. When wearing socks/nails bite into heels/feet. carpet dirty enough not to allow kids to bunk on floor. No outlets in bathroom, closest above stove does not hold prongs. Table beat up, does not fit when pull couch out. MUST tesselate chairs strategically all day. Why not get a corner table with benches? Permanent visible stains on main sheets. Couch dirty, caused much sneezing/allergy attacks. Large rip on cushion/ had to flip or insulation showed. Pull-out couch mattress miserable-had to put additional air mattress on top for 14 & 16 year old kids to sleep well enough to ski. The heaters heat efficiently but one can feel the air flow in gusts right under the door next to the sleeper couch, weather strip would fix this.
The location and being able to ski in from 4 O'clock needs to be explained better-many are not able to figure it out until late. Skiing was difficult as all were left stressed, tired and unhappy. I have never left a negative review after using VRBO for years. Feel we are owed a partial refund.