The property was fine and ideally situated for Croyde beach and town. It was reasonably well equipped although some items had been removed due to the pandemic situation, but surprisingly not the out of date visitors book.Despite giving the cleaning team an extra 9 hours Covid cleaning time (3hours x 3cleaners) which was taken from our holiday time, it was difficult to see how this time had been spent.There was dust on the door architraves, the front door handle had body fat residue on it, the shower heads had black mould on them,the mircowave was stained inside, the iron was unusable due to debris on the sole plate, and the garden furniture in the outside store still had others food debris on it. he fridge was inadequate in size and the door was faulty so didn't keep food cold. We had to eat out most days as a result.The freezer compartment was dirty and had others ice trays inside.They were only a couple of bin bags left for our use.We also had to buy toilet rolls as there were only 1 1/2 rolls in each toilet. There's no Covid excuse for this !There was no welcome pack at all, only a few dishwasher tabs.This was particularly disappointing as when the 6 of us arrived we then had to go shopping, not even some milk and tea bags for a cuppa after a 6 hour drive.We then had to unload the dishwasher and put everything away.Not the best start to our holiday.The property manager Clare was described as feisty by the travel agent but she was in fact very rude and put the phone down on me when I queried the additional cleaning time required and the fact we had to vacate the property by 9.00 am on leaving day. We were threatened that the cleaning team would be on the door step ready to move in as we moved out. They were still not there at 9.25 am!We also had to remove all of the bedding, sheets, pillow cases, mattress protectors, towels, tea towels and oven gloves and correctly put them in tattered and torn old bags, failure to do this was subject to a deduction. Whilst I can understand that this can help the cleaning staff, it's their job and our holiday and if they have the right PPE then this shouldn't have to have been done by us, particularly when having to leave by 9.00 am. We were also given no notice that the gardener would show up and we looked out of the downstairs bedroom window one morning to see him cutting the grass. Also there was no warning of the window cleaner turning up either.Nice property very poor property manager & management.
