I will not stay at a RentBranson property again. We had a terrible experience and RentBranson's solution was to offer $80 refund on our bill of over $1,300.
We had a group of 7 staying at this property. RentBranson - the property manager - knew that the hot water heater was broken. We arrived to no reserved parking for this unit, no running water, no hot water, a couple breakers turned off in the unit and exposed wiring at the hot water heater and a dishwasher full of dirty dishes from the previous tenant.
We were without hot water for two of the three nights for a group of seven.
The answering service acted as a go-between with someone we were never allowed to speak with about the issue. The service instructed us to turn the water back on which then caused water to pour out of the broken heater. Eventually, we had running cold water around 10:30p on night one.
The plumber was supposed to arrive at 10a on day two, but did not. After calling the management service again, we were told that the plumber would not arrive until 3p.
We returned to the unit around 7p on day two to no hot water. The unit had been replaced, but was not functional. We were told that maintenance was very busy with other properties. Again, the property management knew about this problem PRIOR to our arrival, yet we were not made a priority.
Our third and final night, we did have hot water. Just in time to run the dishwasher for the next tenants.
Otherwise, the unit was as described.