6/10
The property was amazing and owners very flexible around arrival time and departure. Couldn’t fault it and would definitely choose to stay again. However very confusing that received 2 invoices - 1 from Homeaway and another from Crabtree and Crabtree. Confusing as to what was being paid for what. Slight problem with accidental damage to a door, money taken from my card within 2 days of departure and I was told C and C would negotiate with owners even though I informed the owner myself on departure and offered to put the damage right ourselves....and still waiting for a reply from Crabtree and Crabtree after 3 weeks. This latter aspect is both disappointing and frustrating