At the last minute I was moved to a different property. I was not notified until after the 3pm check in time; despite being in contact with them throughout the day, they indicated no problems with my reservation. The place I stayed was nothing like the West End apartment; it seemed unfinished, had no laundry in unit, bare floors, and no central heating. It was a good location for a family that wanted to be near the harbor attractions, but that's not why I was in town.