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Opiniones sobre The Verve Hotel Boston Natick, Tapestry Collection by Hilton

3.5 out of 5

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 477 de 1001 opiniones" "
Evaluación: 8 - Bueno. 314 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 123 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 46 de 1001 opiniones" "
Evaluación: 2 - Terrible. 41 de 1001 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

7,8/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La decoración estuvo genial y sobretodo la amabilidad de los trabajadores
Se hospedó 1 noche en marzo de 2021
Respuesta de Terri el 12 abr. 2021
Gracias.

10/10 Excelente

Moises, Ashland, Massachusetts

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
La limpieza y el orden del hotel, muy bueno, desayunos completos y buena atención
Se hospedó 1 noche en septiembre de 2019
Respuesta de Kristen Goncalves el 30 sept. 2019
Thank you for your great review and feedback Moises!

8/10 Bueno

Evaristo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bueno.
Muy delicado, limpio y cómodo.
Se hospedó 1 noche en mayo de 2018
Respuesta de Alec Rafter el 26 may. 2018
Thank you!

8/10 Bueno

Kayla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Ryan B., General Manager el 30 abr. 2024
Thank you for rating your visit.

10/10 Excelente

Tracy

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
I would stay again but the condition of the room seems outdated but value was still great
Se hospedó 1 noche en abril de 2024
Respuesta de Ryan B., General Manager el 30 abr. 2024
Tracy, thank you for the feedback and rating your visit 5 stars!

10/10 Excelente

Misty

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very cool!
Se hospedó 2 noches en abril de 2024
Respuesta de Ryan B., General Manager el 30 abr. 2024
Thank you for the 5 star rating!

8/10 Bueno

Brian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property was fine however there appeared to be someone on my floor smoking and it could be smelled in the room
Se hospedó 1 noche en abril de 2024
Respuesta de Ryan B., GM el 23 abr. 2024
Thank you for rating your visit. We apologize that another party disturbed you with smoking. Our hotel is 100% non smoking and we will address this with the other party. Thank you for bringing this to our attention.

10/10 Excelente

Danielle

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Always a pleasure to stay here, have stayed her many times before and will definitely stay again!
Se hospedó 6 noches en abril de 2024
Respuesta de Ryan B., GM el 23 abr. 2024
Thank you for the feedback and we look forward to seeing you again soon.

2/10 Terrible

Gregg, Tucson

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Not as advertised. Two bed room does not exist at this hotel as advertised
Se hospedó 3 noches en abril de 2024
Respuesta de Ryan B., GM el 23 abr. 2024
Gregg, I apologize for any confusion with your booking. The hotel does have rooms that have 2 Full Sized beds in the room as well as rooms with 1 King Sized bed. I hope that we can better accommodate you in the future.

10/10 Excelente

Eden

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Funky vibe, great staff, clean
Se hospedó 2 noches en abril de 2024
Respuesta de Ryan B., GM el 23 abr. 2024
Thank you for rating your stay.

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was fun, the staff was nice, it was clean and close to my family
Se hospedó 2 noches en abril de 2024
Respuesta de Ryan B., GM el 23 abr. 2024
Thank you for sharing your recent experience with us. We hope to see you again in the future.

10/10 Excelente

Leslie, Dobbs Ferry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great decor!
Se hospedó 1 noche en abril de 2024
Respuesta de Ryan B., GM el 23 abr. 2024
Thank you for the 5 Star rating!

6/10 Aceptable

Laura, Bethel

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The hotel lobby and inside areas were really nice and well designed. However our room itself had a flickering then non-working light in the bathroom. Shower had a totally empty shampoo and the wall lights were falling off the walls. Overall stay was average. Room was clean and service a the front desk was good. I just wished more care was taken for the rooms as much as it was for the lobby and hallways.
Se hospedó 1 noche en abril de 2024
Respuesta de SW el 14 abr. 2024
Dear Laura, thank you so much for taking the time for posting your feedback, we are very sorry you had the poor room experience. Please accept my apologies for what was less than an exemplary stay and we have already shared this with our Housekeeping Manager as well as our General Manager for their immediate attention. We hope to be of service in the very near future

8/10 Bueno

Sasha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property is decorated in a super fun way! The room was a normal hotel room and a bit worn. If I were cleaning it, I would definitely pay more attention to the corners, surfaces, and walls. The bed was comfy and huge. I slept well and enjoyed myself.
Se hospedó 3 noches en abril de 2024
Respuesta de Ryan el 12 abr. 2024
Sasha, thank you for your feedback and rating your visit. We will share your review with our housekeeping team.

10/10 Excelente

Renato

Se hospedó 2 noches en abril de 2024
Respuesta de Ryan el 12 abr. 2024
Thank you for rating your visit.

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Real kitschy atmosphere. Restaurant yummy.
Se hospedó 1 noche en abril de 2024
Respuesta de SW el 6 abr. 2024
Thak you for your 5 star rating! We look forward to welcoming you back soon!

8/10 Bueno

Amy

Viajó con su pareja
Le gustó: Personal y atención
Clean enough, seems like more effort was put into the decor and the lobby area than the cleanliness of the room. Would give this hotel another chance though. The price is reasonable and the stay was comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de SW el 6 abr. 2024
Thank you for your review, we will share this feedback with our housekeeping staff for their immediate attention! We look forward to welcoming you back!

10/10 Excelente

geng

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The room has a smell when enter.
Se hospedó 2 noches en marzo de 2024
Respuesta de SW el 6 abr. 2024
Thank you for letting us know, I wish you had let us know when you were here so we could find out where it was coming from, to correct immediately. We share the high-quality standard of cleanliness you expect from all Hilton Hotels. Hope we can be of service in the near future.

10/10 Excelente

Josefina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good services
Se hospedó 1 noche en marzo de 2024
Respuesta de SW el 25 mar. 2024
Thank you for your review and we appreciate it!

10/10 Excelente

Peter

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We booked our room on the fly after leaving another hotel just down the road (it was so filthy we could not stay). We were very pleasantly surprised by The Verve. We arrived to a loud and bustling lobby (2 bar mitzvah were going on. The bustle quoted down by 10 pm. ). The hotel was 'a delight for the senses' according to my partner. It was beautifully, carefully, playfully designed and decorated with a late 20th century pop culture theme. We enjoyed a late easy dinner in the bar, then spent 15 minutes wandering the public spaces enjoying the vibe. My only complaint is a less than stellar breakfast buffet with premade pancakes and fake eggs. Otherwise, we loved The Vibe, and will return the next time we need a hotel in the area.
Se hospedó 1 noche en marzo de 2024
Respuesta de SW el 25 mar. 2024
Thank you so much for sharing this with us! Guest feedback is crucial in being able to address to our customer needs. We look forward to seeing you again soon!

8/10 Bueno

Joyce

Viajó en grupo
Le gustó: Personal y atención, estado de la propiedad e instalaciones
no dislikes.
Se hospedó 1 noche en marzo de 2024
Respuesta de SW el 9 mar. 2024
thank you for your rating! We look forward to welcoming you back to the property soon!

10/10 Excelente

Kimberly

Se hospedó 1 noche en febrero de 2024
Respuesta de SW el 25 mar. 2024
Thank you so much for your 5 star review!

8/10 Bueno

Adrien

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great hotel loved the staff and the atmosphere. Did find two rotten bananas in our fridge though..
Se hospedó 1 noche en febrero de 2024
Respuesta de sw el 15 feb. 2024
Thank you so much for your review! I am so happy to hear that you enjoyed your stay and the customer service!I am sorry to hear about the room fridge, I will share this immediately with housekeeping staff for their immediate attention

10/10 Excelente

Lissette

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, easy to get to restaurants and shopping centers. Hotel was clean and quiet during my stay.
Se hospedó 2 noches en febrero de 2024
Respuesta de sw el 13 feb. 2024
Thank you so much for your review! We take pride in ensuring our guests have a memorable stay! We look forward to welcoming you back!

10/10 Excelente

chad

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very unique art style throughout the property very pleasing to the eye. Great customer service and clean rooms
Se hospedó 1 noche en febrero de 2024
Respuesta de SW el 12 feb. 2024
Thank you for your review! We are so happy you enjoyed your stay with us and the Vibe, hope to see you again soon.

10/10 Excelente

Sumalee

Se hospedó 2 noches en febrero de 2024
Respuesta de SW el 25 mar. 2024
Thank you for your 5 star review!

6/10 Aceptable

Maha

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room description was not what I received, and my room was not clean when I left and they didn’t want to have someone come to clean it.customer services could be better.
Se hospedó 4 noches en enero de 2024
Respuesta de SW el 28 ene. 2024
Maha, thank you so much for taking the time to post this review regarding your recent stay. While we certainly appreciate your feedback, we are very sorry you had the poor room experience. Please accept my apologies for what was less than an exemplary stay and we have already shared this with our Housekeeping Manager as well as our general manager for their immediate attention.

10/10 Excelente

Gregory

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
All was perfect for a 1 night stay !
Se hospedó 1 noche en enero de 2024
Respuesta de SW el 28 ene. 2024
Thank you for your excellent review!

6/10 Aceptable

Stephanie

Se hospedó 3 noches en enero de 2024
Respuesta de SW el 28 ene. 2024
Thank you for sharing, we certainly would appreciate any feedback you wish to share with us. We are committed to our customer experience and any comments will help to address any concerns for your future enjoyment. Thank you again!

10/10 Excelente

Amylou

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a great stay..just wish the buffet breakfast either wasnt so expensive or was a continental breakfast
Se hospedó 1 noche en enero de 2024
Respuesta de sw el 21 ene. 2024
Thank you for your feedback! We look forward to welcoming you back to the Hotel soon!

8/10 Bueno

narciso

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A
Se hospedó 1 noche en enero de 2024
Respuesta de sw el 21 ene. 2024
Thank you for your 4 star rating! We look forward to welcoming you back to the Hotel soon!

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, comodidad de la habitación
Our two oldest grandchildren stayed in the room for 3 nights. The first night was Christmas Eve, and we checked them in (they are 17 and 22). Everything went well, but on Christmas night when they returned, their beds had been stripped and the desk clerk didn't answer the phone. The night watchman did. Eventually they were given another room, but this was totally unacceptable. The third night was fine. I realize that it was Christmas and there was no housekeeping, but we wondered why the beds had been stripped and nothing else was done. Please look into this. We have stayed at the Verve several times and were very surprised with what happened. Thank you, Pat & John Hargrave
Se hospedó 4 noches en diciembre de 2023
Respuesta de SW el 17 ene. 2024
Thank you so much for taking the time to complete the survey regarding your recent stay. While we certainly appreciate your feedback, we are very sorry you had this poor room experience. Please accept my apologies for what was less than an exemplary stay and we have already shared this with our Housekeeping Manager as well as our general manager for their immediate attention.As a gesture and as a means of compensating you, I'd like to award some Honors points to your account, please let me know if this will work for you and I look forward to hearing back from you very soon.

4/10 Mediocre

Donald

No le gustó: Personal y atención, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ryan B., General Manager el 20 ene. 2024
Donald, we apologize that we did not exceed your expectations this visit and hope to welcome you back in the future for an exceptional stay.

10/10 Excelente

Robert

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Ryan B., General Manager el 15 ene. 2024
Thank you for rating your visit!

6/10 Aceptable

ROBIN

Respuesta de SW el 12 ene. 2024
Robin thank you for your review, we certainly would appreciate any feedback you wish to share with us. We are committed to our customer experience and any comments will help to address any concerns for your future enjoyment. Thank you again!

10/10 Excelente

Alexsandra

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
Stay overnight for work. Cool hotel and easy contectless check in
Se hospedó 1 noche en enero de 2024
Respuesta de SW el 12 ene. 2024
Thank you for your 5-star review, we appreciate the feedback and we look forward to welcoming you back soon! Best Regards

10/10 Excelente

charlene

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ryan B., General Manager el 15 ene. 2024
Thank you for rating your visit!

10/10 Excelente

Sayed

Se hospedó 3 noches en diciembre de 2023
Respuesta de SW el 28 ene. 2024
Thank you for the excellent review, we appreciate your business

6/10 Aceptable

Ashley

Viajó por negocios
Le gustó: Personal y atención
Se hospedó 4 noches en diciembre de 2023
Respuesta de Ryan B., General Manager el 15 ene. 2024
Thank you for rating your visit!

10/10 Excelente

Justin

Le gustó: Servicios
Se hospedó 2 noches en octubre de 2023
Respuesta de Ryan B., General Manager el 15 ene. 2024
Thank you for rating your visit!

10/10 Excelente

Kathleen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lots of picture opportunities
Se hospedó 1 noche en diciembre de 2023
Respuesta de sw el 27 dic. 2023
Thank you for your review! We look forward to welcoming you back to the Verve soon!

8/10 Bueno

Susan

Viajó con su pareja
Le gustó: Servicios
We liked our room and breakfast. We had to pay for water over and above 2 free bottles. There were no waste baskets in room only in bathroom( which was too small). No refrigerator in room.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ryan B., General Manager el 23 dic. 2023
Susan thank you for your feedback. We added an additional waste bin based on your suggestion and although there is not fridges in rooms, we do have them available upon request. Just ask a member of our front desk to assist you.

10/10 Excelente

John

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The decor of 50s - 80s pop icons was cool.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ryan B., General Manager el 23 dic. 2023
John thank you for the 5 star rating. We love that you enjoyed the theme and hope to see you again soon.

8/10 Bueno

Lauren

Se hospedó 1 noche en diciembre de 2023
Respuesta de Ryan B., General Manager el 15 ene. 2024
Thank you for rating your visit!

8/10 Bueno

ALEJANDRO

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice comfortable hotel, across the street from the Natick Mall full of shopping and dining options
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ryan B., General Manager el 15 dic. 2023
Alejandro, thank you for sharing your feedback with us. We hope to see you again soon.

8/10 Bueno

Laura

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great memorabilia…fun theme
Liked the vibe and creativity in a franchised hotel, representative at front desk was very personable and efficient, fun throwback in time memorabilia, comfy bed…food in restaurant was not so great and lackluster. Would have liked a bit more time to explore more.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ryan B., General Manager el 15 dic. 2023
Laura, we love to hear that you enjoyed your visit and our hotel's theme. We will look into the food in the restaurant and appreciate your feedback on this.

8/10 Bueno

Kristy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ryan B., General Manager el 15 dic. 2023
Thank you for taking time to rate your recent visit.

10/10 Excelente

roderick

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good Hotel, great service and good location
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ryan B., General Manager el 15 dic. 2023
Thank you for your feedback!

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ryan B., General Manager el 15 dic. 2023
Thank you for rating your visit.

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Ryan B., General Manager el 6 dic. 2023
Thank you for rating your recent visit with us.