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Opiniones sobre Sonder The Hancock

3.5 out of 5
Sonder The Hancock
40 Hancock Street, Boston, MA

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 28 de 63 opiniones" "
Evaluación: 8 - Bueno. 17 de 63 opiniones" "
Evaluación: 6 - Aceptable. 7 de 63 opiniones" "
Evaluación: 4 - Mediocre. 4 de 63 opiniones" "
Evaluación: 2 - Terrible. 7 de 63 opiniones" "

9,2/10

Limpieza

8,2/10

Personal y atención

8,2/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

german

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Me gusto la ubicación… pero es un poco viejo
Se hospedó 3 noches en marzo de 2022

2/10 Terrible

Michelle

Viajó por negocios
No le gustó: Limpieza, comodidad de la habitación
The worst and expensive hotel
This hotel Its terrible, before you Make a reservation you should know They don't have an elevator and there are a lot of stairs for you to climb with your bags. So if you have a lot of bags it's terrible. They don't have a reception, everything is online and when you call to solve something, nobody knows how to solve your problem, the bathroom is small and doesn't have the basics to put shampoo and conditioner, the shower doesn't heat up properly and the room is small and the bed hard. Worst hotel I have ever stayed in the US and most expensive. Apart from that I was robbed they charged me 300$ dollars more for having checked out later is an absurd worst hotel ever! I will definitely never go back and I don't recommend it to anyone.
Se hospedó 1 noche en febrero de 2022
Respuesta de Sonder Team el 7 mar. 2022
Hi Michelle, thank you for reviewing your stay. We sincerely apologize for the issues you encountered with communication and with the space. We have revised our listing to ensure information about stairs, concierge services, and check-out times is accurate and up to date. Customer service is a top priority and we deeply regret falling short of expectations. We've passed your feedback on to our teams and will use this as a chance to improve and learn from our mistakes. Once again, we sincerely apologize for the disappointing experience.

10/10 Excelente

Margo

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
xx
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Justine

Le gustó: Limpieza, estado de la propiedad e instalaciones
Quiet, clean, comfortable, very well located, and fairly convenient, but lots of stairs and no street parking.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Jodi

Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Sylvia

Viajó con su pareja
Le gustó: Servicios
The apartment was in a perfect location and was in good shape. It would have benefited from a full length mirror and more storage space for clothes and shelves in the bathroom for toiletries. Otherwise it had everything you need. The café table in the kitchen was broken and wobbly. We reported this but it was not repaired during our stay.
Se hospedó 6 noches en octubre de 2023

10/10 Excelente

Paul

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Angela

DO NOT BOOK: No elevator, humid and horrible
DO NOT BOOK! 1) No elevator and the apartment is on the 5th floor. 2) The windows are permanently sealed and the apartment stinks of mould. 3) only two 40ml bottles of shampoo/conditioner for 7 nights’ stay. 4) The communication is horrible- I called to ask about the windows and for 40 minutes on the phone I was reassured that it was my fault that I was too weak to open them. Two long calls later and two days later a “caretaker” came to check and (surprise) the windows were sealed permanently. 5) despite all the above, they charged me 47 dollars for checking out at 2pm. Save your backs, save your money, save your peace of mind. Don’t book this.
Se hospedó 7 noches en agosto de 2023

10/10 Excelente

Christine

Le gustó: Limpieza
Se hospedó 1 noche en julio de 2023

8/10 Bueno

david

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Overall good, definitely need a light in kitchen area and need to spend a couple of hundred bucks for a smart TV
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Vanessa

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great space - such great ambiance! Can't beat the Beacon Hill neighborhood. Would have liked to stay longer!
Se hospedó 1 noche en abril de 2023

8/10 Bueno

John

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beautiful little spot to stay in the heart of old Boston. It is a basement/ground level studio so everyone could see in but it isn't too busy of a street, and there are big shutters inside that close when you want more privacy. When we arrived we couldn’t figure out how to use the lock which led to some confusion and frustration at first, but you just have to place your entire palm over the lock screen. Not very intuitive in my opinion but we figured it out. Overall a great stay especially for the price.
Se hospedó 2 noches en abril de 2023

6/10 Aceptable

Erin

Se hospedó 2 noches en abril de 2023
Respuesta de Sonder el 25 abr. 2023
Hi Erin, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 Aceptable

Waleed, Fort Lee

Viajó por negocios
Ok.. no handicap access.. no elevator, staircase rails had loose poles. Safety was a concern.
Se hospedó 2 noches en abril de 2023
Respuesta de Sonder el 25 abr. 2023
Hi Waleed, We're sorry to see your stay fell below expectations. We do our best to disclose our accessibility on our listing, and we apologize if this was not communicated effectively. Safety is important to us, and we'll work to get the staircase railings fixed immediately. Should you choose to stay with us again, we'd love to show you a better experience.

8/10 Bueno

Kathayoon

Se hospedó 5 noches en enero de 2023

10/10 Excelente

Gregory

Se hospedó 7 noches en diciembre de 2022

6/10 Aceptable

Gabrielle

Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Heat was barely functioning. Had to set up space heaters we found in the closet.
Se hospedó 3 noches en diciembre de 2022
Respuesta de Sonder el 9 ene. 2023
Hi Gabrielle, thank you for bringing this to our attention. We're incredibly sorry for the trouble with the heat. Our maintenance team is aware and has since remedied the issue. We hope to host you again and show you a better experience.

8/10 Bueno

Susanne, Berlin

Se hospedó 3 noches en noviembre de 2022

10/10 Excelente

Diane

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very helpful, responsive staff. Beautifully decorated and comfortable accommodations. Great amenities.

10/10 Excelente

Claudia

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very well maintained. Nice location. Battery in lock was low, but it was fixed.
Se hospedó 2 noches en octubre de 2022

8/10 Bueno

Lauren

Le gustó: Limpieza, estado de la propiedad e instalaciones
Property was clean, had everything I needed for a short stay and was easy to access. The only thing is that the photos show it to be bright and sunny when in fact the apartment was in the back of the building and looked out onto an interior courtyard. So you had to keep the shades drawn for privacy. Even with the shades open there was little to no natural light.
Se hospedó 2 noches en septiembre de 2022

6/10 Aceptable

Linda, Eglinton

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location and lovely apartment, would have been handy to know there was no lifts and the stairs were a challenge with suitcases to the 5th floor. Communication not great, took 2 days to reply about an earlier check-in with the answer as no.
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Erik

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Paul

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The location is unbeatable, easy walking to some of Boston's best tourist sites and T stops. We loved the keyless entry and easy text communications about check-in/check out details. Our apt had just the right amount of supplies for what we wanted to do. There is zero parking, but we knew that going in and chose not to rent a car while we were in town, which worked out fine.
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Christopher

Se hospedó 4 noches en junio de 2022

10/10 Excelente

Diana

Se hospedó 2 noches en mayo de 2022

6/10 Aceptable

Janet

Le gustó: Limpieza, comodidad de la habitación
Nice place with no elevator and 5 floors!
This place was very clean. The bed was comfortable, but the furniture in the living room was not. The television advertised it had digital channels and streaming. It had chrome cast which I didn't know had nothing on it unless you had a streaming app on your phone or computer that you could cast it to the tv. Thankfully we had Netflix, but we had no access to any news. If you had any issues you could call the number and they would take care of the problem. The first day we had no wash cloths, but they delivered them later that day. Another issue I had was there was no elevator. It is listed on the website, but they bury it down and you don't see that unless you hit the read more button. I feel they should be more up front about that and put it at the top. We were on the 5th floor, so we had to walk up 4 flights of stairs everytime we came back. It is in a great location, which makes walking to places around the Boston Commons area easy. I won't stay here again due to no elevator and no TV stations. I will get a hotel.
Se hospedó 4 noches en mayo de 2022

2/10 Terrible

Hafeez

Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Jeeyoung

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Safe and convenient location. Walkable distance to Copley, Boston Common, downtown and Mass General.
Se hospedó 3 noches en mayo de 2022

10/10 Excelente

Anthony

Se hospedó 2 noches en abril de 2022

10/10 Excelente

kevin

Se hospedó 2 noches en diciembre de 2021

4/10 Mediocre

Geoffrey

Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

Gregory

Le gustó: Limpieza, comodidad de la habitación
Great Location to Explore Boston!
My wife and I selected this location for a trip to Boston. Location is perfect for walking to Boston Common, the Public Garden and stops along the T. The suite is old, yet modern and comfy. You are in a big city so expect some noise (traffic, sirens, movement and doors closing in the building). The suite was clean and the kitchen was stocked with silverware, plates/dishes, coffee and extra supplies. I downloaded the app for Sonder but did not use the concierge nor did I need to report an issue.
Se hospedó 4 noches en octubre de 2021

2/10 Terrible

Alciane

Se hospedó 10 noches en octubre de 2021

2/10 Terrible

Deborah

Se hospedó 3 noches en octubre de 2021

2/10 Terrible

John

Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Karla

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved the historic area vibe. Right on street, but still quiet at night. Propery has updated facilities and everything was super clean.
Se hospedó 3 noches en octubre de 2021

6/10 Aceptable

Abraham Joshua

Se hospedó 2 noches en octubre de 2021

6/10 Aceptable

Kathleen

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
White noise machine in bedroom was great. Clean and spacious, great location. Did give us a pack n play to use for our daughter. Didn’t provide a sheet for the pack n play though. Electronic key pad to check into the room seem to not be functioning exactly properly, but we always got in and out okay. No full length mirror, and bathroom door doesn’t open all the way (hits the vanity) so can’t even stand back and see yourself.
Se hospedó 3 noches en septiembre de 2021

2/10 Terrible

Hannah, San Francisco

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Sonder did not allow us to check out early, we could not get refunded when we notified them that the place was not fit to stay in, extremely poor ventilation, dishwasher released a burnt plastic smell into the apartment, non-responsive customer service, and crowded space not as made apparent in online photos.
Se hospedó 11 noches en septiembre de 2021

4/10 Mediocre

Gwen

No le gustó: Servicios
Se hospedó 2 noches en septiembre de 2021

8/10 Bueno

Michael

Se hospedó 3 noches en septiembre de 2021

10/10 Excelente

Dustin

Se hospedó 3 noches en septiembre de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2021

10/10 Excelente

Donna

Se hospedó 4 noches en julio de 2021

10/10 Excelente

Clint

Le gustó: Limpieza, comodidad de la habitación
Choose Sonder!
This property is great and in a fantastic location. The amenities are great and I almost didn’t want to leave.
Se hospedó 2 noches en abril de 2021

8/10 Bueno

Christine

Le gustó: Limpieza
Everything Sonder (just not too cozy)
Sonder is a brand with a style all their own, so just be sure that is what you are looking for. For us, the location was wonderful in Beacon Hill; having a kitchen of sorts and living area was nice; apartment was clean; and communication was terrific. On the flip side, there was nothing comfy about the living room and kitchen area and we did miss having a place to “flop” and relax other than the bedroom.
Se hospedó 4 noches en enero de 2021

10/10 Excelente

MarkCatpenter, Foster City CA

Le gustó: Limpieza
Great apartment even better staff! So helpful and nice !!
Se hospedó 3 noches en febrero de 2020

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay if you're not driving because parking is atrocious nearby. The location is subterranean and if arriving at night it's kind of difficult to find. The entrance light was broken so you'll need your phone's flashlight to enter the code. When I arrived the stairs leading down was iced over and very slippery, so be cautious when walking down in the winter, not an issue when warm. The unit's door dosen't stay shut by itself, so you'll have to use the Schlage deadbolt to keep it shut. When leaving close the door and press the Schlage logo to lock the door. The bathroom door also dosen't really lock, not a big issue. The room was very nice, though part of the floor near the closet was obviously rotted and sank down as you stepped on it. Noise level is OK as you can hear people walking above you, and people talking in the hallway. Parking is a nightmare, and don't park at the goverment center garage per property's recommendation because they gauge the **** out of you. I parked my car at 11pm and took the car out by noon the next day, $60. If you must drive, find street parking by a meter after 8pm - I was able to find it by the 7/11, download the parking app and set an alarm at 7:58am to wake up and pay $4 for 2 hours to 10am. Overall a great alternative to hotels, except parking sucks but that's big city for you.
Se hospedó 3 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicios
Se hospedó 2 noches en noviembre de 2019