The reviews were so highly rated that our group was looking forward to this trip, but as we checked in, there were many things not working in the house and the owner was rude and dismissive. The owner does not care about her tenants, only about her rating and cashing checks.
Upon checking out, I pointed out to the owner the several things that were not working, but instead was met with very rude responses saying that I have no ratings and that she has 5 stars, so it's my word versus hers. That exchange was incredibly rude and tainted the trip for me - I would never stay here again and would caution anyone else with the below.
Our group of 11 stayed for 4 days and 3 nights, and on the second day we had a repairman come to fix the air conditioning. We were NOT told it was broken before check-in and in the hot summer with 11 people in the house, you need AC! The repairman did not fix the AC and it still did not work when he left.
On top of that, the air conditioner on another floor leaked a half gallon of water on the futon that was below it, so it was too wet to sleep on that night. The lights on the third floor flickered constantly for 2 nights because the dimmer switch is finicky.
There were no extra garbage bags and body wash for a 4 day weekend with 11 people. Highly surprising for a 5 star rated place. She stocked the house with free hotel soaps and shampoos with a sign that says "don't take too many or I'll have to charge more for my listing"! Ma'am, these are free Marriott and Westin body washes.
The kitchen was well stocked with oil and spices to help us cook and there are cute decorations for anyone celebrating events. The owner did go the extra step with providing ample blankets, towels, robes and bedding, but figuring out the flickering lights and AC was difficult without having any instructions provided during check-in.
The checkout process for this house requires a lot of cleanup effort on the group that stays there, which we followed. On top of that the owner tried charging our group for a broken cup and plate that we did not break, and she had no pictures or evidence to provide so she cancelled the charge. It was a nice house, but the owner does not care about her customers once she has your money. As a first time VRBO user, worst host and experience I've had at any rental property and probably won't use VRBO again.