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Opiniones sobre Hyatt Regency Boston/Cambridge

4 out of 5
Hyatt Regency Boston/Cambridge
575 Memorial Drive, Cambridge, MA

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 664 de 1034 opiniones" "
Evaluación: 8 - Bueno. 205 de 1034 opiniones" "
Evaluación: 6 - Aceptable. 85 de 1034 opiniones" "
Evaluación: 4 - Mediocre. 46 de 1034 opiniones" "
Evaluación: 2 - Terrible. 34 de 1034 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

PATRICIA GUADALUPE SANCHEZ

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Personal muy atento y amable
Se hospedó 5 noches en abril de 2024
Respuesta de General Manager el 18 abr. 2024
Hello Patricia,It is wonderful to know that you had an excellent experience with us. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations! Thank you for your glowing review and perfect rating, and we hope you return soon.

4/10 Mediocre

Rebeca

Viajó por negocios
Le gustó: Servicios
No le gustó: Estado de la propiedad e instalaciones
Demasiado caro para lo que es. Pense que al ser de la cadena Hyatt seria una mejor experiencia y no lo fue.
Se hospedó 6 noches en marzo de 2024
Respuesta de General Manager el 18 mar. 2024
Dear Rebeca,While we are glad you stayed with us, we are disappointed to hear that aspects of your stay were unsatisfactory. In order to make each guest's stay comfortable, we strive to ensure they leave with a positive experience. We value your feedback so that we can learn from it and improve our experience for future visits. Let us prove to you that we are capable of delivering the quality accommodation we are known for by welcoming you back to our hotel.

10/10 Excelente

Amarilis

Viajó con su familia
Le gustó: Limpieza, personal y atención
Excelente
Se hospedó 1 noche en diciembre de 2023
Respuesta de Zeek el 8 ene. 2024
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 Excelente

Ana

Se hospedó 2 noches en diciembre de 2023
Respuesta de Zeek el 2 ene. 2024
Glad you enjoyed your stay with us! We appreciate your feedback.

8/10 Bueno

Verónica

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was nice, but it was difficult to order room service
Se hospedó 3 noches en septiembre de 2023
Respuesta de Zeek el 26 sept. 2023
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 Excelente

Claudia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
todo muy bien
Se hospedó 4 noches en abril de 2023
Respuesta de Zeek el 27 abr. 2023
Glad you enjoyed your stay with us! We appreciate your feedback.

8/10 Bueno

Rodrigo

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
experiencia
En general bien el servicio.
Se hospedó 4 noches en diciembre de 2022
Respuesta de General Manager el 20 dic. 2022
Dear Rodrigo,It is our goal to reflect caring and helpful hospitality in every interaction, and it sounds like we succeeded! We can't wait to share your feedback with the rest of our team, and we look forward to seeing you again at Hyatt Regency Boston/Cambridge. Take care!

10/10 Excelente

Jose

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2022

10/10 Excelente

ann-caroline

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and spacious room
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Kayla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jianzhong

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall very good service and amenities
Se hospedó 3 noches en abril de 2024

4/10 Mediocre

Samantha, Southwest harbor

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient location in Cambridge.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Jamie

Great room, great food and great location!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 24 abr. 2024
Hello Jamie,Now that's a review we love to see! Thank you for sharing! Our team works hard every day to make sure our guests have a great experience, so we are thrilled to know we exceeded your expectations. We look forward to welcoming you back to Hyatt Regency Boston / Cambridge any time you're heading back to our area.

4/10 Mediocre

Michelle

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Service isn’t matching with classic outfit. There were extra overnight stay fees that were not expected
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 24 abr. 2024
Dear Michelle,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the service you received during your visit, and we will be sure to discuss your comments regarding this matter internally. In addition, while we always strive to be as transparent as possible regarding our fees, your feedback is gratefully received and will be kept in mind for the future. Thank you, and we hope you will consider giving us another chance soon.

8/10 Bueno

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property. Frank at the front desk was very helpful and kind. Walking distance to MIT and short Uber to Fenway. The only issue I had with my room was the center nightstand had a strong ash tray smell. At times it was pretty strong but not enough for me to complain or request a room change. Not a big deal. Overall great property.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 24 abr. 2024
Dear Michael,Thank you for taking the time to provide your review of Hyatt Regency Boston / Cambridge. We are delighted you found it to be a great property, especially with its convenient location near MIT and Fenway Park. It sounds like Frank at the front desk made a great impression with his helpfulness and kindness, which is what our hospitality is all about. Your feedback regarding the odor in your room is appreciated and will be addressed with housekeeping. We look forward to you staying with us again in the future.

10/10 Excelente

Leila

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front staff were friendly
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 22 abr. 2024
Greetings!We are happy to hear you enjoyed your recent stay with us at Hyatt Regency Boston/Cambridge. Our staff loves to make our guests feel at home, and we're delighted that they left such a tremendous impression on you. We look forward to welcoming you back for another great stay soon!

10/10 Excelente

Robin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff and lovely hotel. Convenient location
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager el 19 abr. 2024
Greetings Robin,Thank you for providing your review of Hyatt Regency Boston/Cambridge. We are delighted to know that our friendly and accommodating staff, aesthetic appearance, and appealing location provided you with the stay you deserved. We look forward to hosting you again in the future!

10/10 Excelente

Christopher

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My partner and I stayed here for 5 nights as I ran the Boston marathon on Monday. The hotel itself is wonderful with picturesque views of the Charles River. The reception staff are really helpful (shout-out to the lovely lady who recommended places to go to in Salem, as her sister lives there) it was definitely worth visiting, we had a blast! There were a lot of other marathon runners staying too and this gave the hotel a community feel. There is a trader Joe's about 20 minutes away from the hotel, which was ideal. The pasta night was a great idea (only critique is the size of the pasta was on the smaller side, I definitely felt like I could have done with some more the day before a marathon 😄) We did spend a fair amount of money on Ubers just to get to the other side of the Charles River and back. Overall really happy with our stay and would recommend to anyone running future Boston marathons.
Se hospedó 5 noches en abril de 2024
Respuesta de General Manager el 19 abr. 2024
Hi there!Thank you so much for the five-star review. We hope you had a great time running the Boston Marathon! It's wonderful to hear you had such an excellent stay with us and enjoyed the top-notch hospitality our team works hard to deliver to our guests. We'll pass on your compliments, and we hope you'll come back again!

10/10 Excelente

afshin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Safe
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 18 abr. 2024
Dear Afshin,Your comfort and security are our top priorities, and we're pleased this stood out during your time with us. We look forward to welcoming you back to Hyatt Regency Boston/Cambridge for another safe and enjoyable experience!

10/10 Excelente

Kimberly A

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Blake

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed for Boston Marathon. Overall very pleased, some confusion amongst staff at times but it’s a crazy weekend and loved the hospitality and morning of shuttle
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager el 17 abr. 2024
Dear Blake,Thank you for choosing to stay with us during the Boston Marathon! We're glad you enjoyed your experience and appreciated our hospitality and shuttle service. We also understand that it can be a hectic time, and we apologize for any confusion on the part of our team. Our priority is to provide the best service possible, even during busy events, and your feedback helps us improve. We look forward to welcoming you back to Hyatt Regency Boston/Cambridge for future events and ensuring an even smoother experience.

10/10 Excelente

Krystani

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

David

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
we plan on staying again next year for the 2025 Boston marathon
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager el 17 abr. 2024
Dear David,Your high rating means the world to us! We're thrilled to hear that you had such an amazing experience this time around and that you're already planning on joining us again next year. We look forward to delivering another exceptional stay and can't wait to see you.

10/10 Excelente

Crystal, Leland

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Superior customer service!! Staff was so nice and went above and beyond to make our stay amazing! Rooms weree clean and beds were comfortable. Would highly recommend.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 16 abr. 2024
Dear Crystal,Thank you for your high praise of Hyatt Regency Boston/Cambridge! We're thrilled our team's dedication to superior customer service made your stay exceptional. It's also great knowing you found our rooms tidy and beds comfortable. We appreciate your recommendation and look forward to welcoming you back for another amazing experience.

8/10 Bueno

Jason

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Angela

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and quiet. Friendly staff, highly recommend!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 13 abr. 2024
Hi there!Thanks so much for the five-star review! We're so happy you enjoyed our peaceful and comfortable accommodations, and we'll pass your compliments on to the team. We hope you'll visit us again soon!

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, comfortable, and quiet rooms in a convenient location.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 13 abr. 2024
Hi there!It was such a pleasure having you as our guest recently. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon!

10/10 Excelente

Scott

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff very nice
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 13 abr. 2024
Dear Scott,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review! Please come see us again soon at Hyatt Regency Boston / Cambridge!

6/10 Aceptable

Kristen, Ballston Spa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Hotel was fine, beds were a little too hard and didnt care for the pillows Charged a $20 "destination fee" without any explanation of what it was. Had we known about the fee or that there were "benefits" included with this fee. We might have used them, wasnt told anything regarding this at checkin.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 13 abr. 2024
Dear Kristen,Thank you for staying with us. Your concerns have been noted and understand the confusion with your final bill. We will look to make the details of our fees while booking more clear to avoid further confusion in the future.

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Timothy Jacob

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was really nice. It's a bit of a wasted from thr closest subway. But they offer a shuttle service which helped.
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager el 10 abr. 2024
Dear Timothy, Thank you so much for choosing Hyatt Regency Boston / Cambridge. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our great staff and flexible shuttle service. We hope you'll consider joining us again on your next trip to Cambridge; it was a genuine pleasure hosting you.

10/10 Excelente

Victoria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Alexandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place and a short 15 minute walk over to Bzu
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 8 abr. 2024
Dear Alexandra,Thank you! It's wonderful to know our amazing accommodations and prime location are exactly what you need for a perfect stay. Your five-star review is truly appreciated, and we look forward to welcoming you back to Hyatt Regency Boston / Cambridge for another memorable visit.

10/10 Excelente

Jongwoo, Palo alto

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Free shuttle bus was pretty convenient !
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 8 abr. 2024
Dear Jongwoo,Thank you so much for choosing to stay with us at Hyatt Regency Boston / Cambridge. Impressing every guest with a great experience is always a top priority for us, so we're thrilled you enjoyed your visit. It's wonderful to read you were able to take advantage of some of our convenient amenities. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jerritt

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A good location offering location equidistant between Boston and Harvard
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager el 4 abr. 2024
Dear Jerritt,It was a pleasure hosting you at Hyatt Regency Boston / Cambridge! We're glad our location was ideal for your trip, and we look forward to your next visit.

10/10 Excelente

Stephen

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We enjoyed our stay, friendly staff, room good
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager el 4 abr. 2024
Hi there!It was such a pleasure to welcome you to Hyatt Regency Boston / Cambridge. We pride ourselves on meeting expectations like yours, and we’re happy to hear our hospitable team and great accommodations hit the mark for you. Thank you for your perfect rating, and we hope you return soon!

10/10 Excelente

Yanira

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Israel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location, the staff was extremely friendly and helpful. All areas of the hotel were clean.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 2 abr. 2024
Dear Israel,Thank you for taking the time to leave a review. We're delighted to hear that you enjoyed your stay with us, and that our wonderful team was able to assist you with your needs. It was our pleasure to welcome you, and we hope you'll visit Hyatt Regency Boston/Cambridge again soon.

6/10 Aceptable

Dana

Viajó con su familia, Viajó en grupo
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
This property needs a lot of updating. The vent fan was broken in bathroom. The balcony that we paid extra money for looks nothing like the pictures very unsafe and scary. Don’t spend the extra money! There was a loose metal divider with broken bolts on balcony that slammed together all night long. We also ate at the restaurant the first night and our server was awful. She looked annoyed anytime we asked for something. Also the food was overpriced and gross. We have stayed at many Hyatts and this one was a disappointment.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 4 abr. 2024
Dear Dana,We're sorry to hear that you didn't have a great experience with us overall. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. In addition, we apologize for any disappointment regarding the service and the food you received at our restaurant. All of your comments will be discussed internally, and we'll work to ensure that we are still providing our guests with the best experience possible. Please consider giving us another chance soon; we're confident we can impress you.

10/10 Excelente

Scarlett

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property with river views. Clean, inviting and friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 2 abr. 2024
Greetings!Thank you for joining us at Hyatt Regency Boston/Cambridge. It's wonderful that you enjoyed our beautiful river views and friendly hospitality so much that you took the time to share this excellent review. Our team hopes you return soon!

10/10 Excelente

Richard

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Eman, New Rochelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
it is located near Harvard
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 30 mar. 2024
Dear Eman,We're delighted by your excellent rating of Hyatt Regency Boston / Cambridge! It's wonderful that our proximity to Harvard was convenient. Thank you for choosing to stay with us and we hope you'll return.

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great staff and service. Clean and functional.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 30 mar. 2024
Dear Mark,We're proud to have earned your excellent review of Hyatt Regency Boston / Cambridge! It's wonderful that our excellent hospitality and clean accommodations made your stay pleasant. Thank you for your kind praise and we hope you'll return.

8/10 Bueno

Samuel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel! Definitely intend to stay here again when I’m in the area
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 29 mar. 2024
Dear Samuel,Thank you so much for your review! We're thrilled you enjoyed your recent stay with us. It was a pleasure having you here at Hyatt Regency Boston/Cambridge, and we look forward to your return.

8/10 Bueno

Stephanie

Le gustó: Servicios
Great gym. Oddly designed room. Not worth the price I was charged
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 29 mar. 2024
Dear Stephanie,Though we're glad you loved our gym, it is disappointing that your room left much to be desired. Your feedback is valuable to our team, and we will keep it in mind as we continue to make plans for the future of our property. Hopefully, we can earn five stars next time!

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was a neat design and very clean. Everything went very smoothly.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 26 mar. 2024
Dear Jennifer,Thank you for reviewing your stay at Hyatt Regency Boston / Cambridge. We are delighted to hear you found our establishment clean and aesthetic. Should your travels bring you back to the area, we hope you will choose to stay with us again.

10/10 Excelente

JUN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good view and convenient to campus
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 26 mar. 2024
Greetings!Thank you for choosing to stay with us at Hyatt Regency Boston/Cambridge. We are honored to have earned your five-star rating. Is is our hope we see you again in the future, as it was a pleasure hosting you.

10/10 Excelente

Chris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very comfortable. Very nice staff!
Respuesta de General Manager el 26 mar. 2024
Dear Chris,Thank you for staying at Hyatt Regency Boston / Cambridge. We are so happy to hear you thoroughly enjoyed our friendly services and as well as our clean and comfortable accommodations. We hope that you consider staying with us again.