Dear Héctor, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back soon to provide you with an even better experience.Sincerely,Hotel Management

Thank you for taking the time to post a review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management

Luis, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management

Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management

Dear Sean, Thank you for sharing your feedback. We are disappointed that we did not meet your expectations and could not address the issues you encountered. Your experience does not reflect our usual standards, and we deeply regret your disturbance and problems. We will take the proper action as we are committed to providing guests with a beautiful experience. Considering our helpful staff, please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

Dear Angel, We are happy you chose Extended Stay America for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Brittney, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience caused, and we will check with the team to find out what went wrong and take steps for improvement. Our front desk can help you to solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management

Dear Martin, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Thiago, Thank you for staying at our hotel during your recent visit. We strive to provide our guests with a relaxing and rejuvenating experience, and we understand the importance of clean accommodations. We apologize that your stay did not meet our standards and have discussed your concerns with our housekeeping team to improve the guest experience. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management

Dear Elizabeth, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Fabiola, We appreciate you sharing your review and are disappointed to learn about the issues you encountered with us. Your feedback is valuable, and we apologize for any inconvenience this may have caused. Rest assured, we take this matter seriously and will look into this further to prevent similar situations. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management

Dear Raymond, Thank you for staying at our hotel and sharing your comments. It isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you could not enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management

Dear Russell, We apologize for the inconvenience you faced during your stay. The issues with the lack of ice, broken smoke alarms, and unpleasant odor do not reflect our usual standards. Your feedback is crucial, and we assure you that we are addressing these concerns to improve our services. We appreciate your understanding, and should your travels bring you back to the area, we would be grateful for the opportunity to provide you with a significantly improved and more comfortable experience.Sincerely,Hotel Management

Dear Laila, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve!Sincerely,Hotel Management

Dear Donna, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Raymond, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Donald, We couldn't be happier to know that our associates, particularly Ashley, stood out for their professionalism, friendliness, and enthusiasm. Extended Stay America takes great pride in providing exceptional service and creating a welcoming atmosphere, so it's wonderful to read that they made you feel so welcome during your visit. We will make sure to pass along your kind words to the team.Sincerely,Hotel Management

Dear Mary, Thank you for selecting us. We apologize for not meeting your expectations and regret your disappointment with the breakfast choices not meeting your liking and will share your remarks with the concerned individual for improvement. Also, we are sharing your comments with the housekeeping and pest control team for further review and action to avoid similar problems. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

Dear Millie, Thank you for choosing us. Please accept our apologies for not providing the attentive service we strive to give every guest on arrival, which impacted the overall stay. We know a first impression is essential, and what you experience is different. Rest assured that this issue has been addressed with our staff and will not be repeated. Thank you for bringing this to our attention and for your patience. Also, our housekeeping team is asked to review the room and ensure they are correctly checked before allocating to the guest. We would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Natoshia, Thank you for being our guest. We apologize that our staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns about improving the mentioned spots. Further, we will instruct them to double-check the rooms before delivering them to the guest. We are grateful for your patience during your time with us, and we encourage you to try us again, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear Lazare, Thank you for being our guest. We apologize that our staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns about improving the mentioned spots. Further, we will instruct them to double-check the rooms before delivering them to the guest. Also, we regret the barking dog noise that disturbed your sleep. Our front desk can handle such things when informed. We are grateful for your patience during your time with us, and we encourage you to try us again, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear FRANCESCA, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Pamela, Thank you for being our guest and sharing your feedback. We are sorry to know your disappointment and for making you feel uncomfortable with the condition of our hotel. We are committed to providing the best service and keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. Various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Thank you again for your valuable feedback, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Penny, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

Dear Mazhar, Thank you for being our guest. We are sorry for the issues that you encountered in your room. Our team works hard to keep the area clean and up-to-date. We regret if they overlooked some spots in your room preparations. We will address them adequately. Also, we apologize for your concerns regarding the size of your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. Thank you, and we hope to have you stay with us again.Sincerely,Hotel Management

Dear Daniel, We are happy you chose Extended Stay America for your recent visit to Boston. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear John, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Rachid, Thank you for selecting Extended Stay America for your recent visit to Boston and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future. Sincerely,Hotel Management