Dear SEBASTIAN, We apologize for the inconvenience you encountered and for any miscommunication regarding your room reservation. It is disappointing that you felt our hotel did not fit more of your specifications and needs on this particular visit. We can assure you our rooms meet all the standards we expect of us. However, we always welcome feedback that may help make future guests' stay more comfortable. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Marlon, Thank you for reviewing our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation and even more so for how it was handled. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We would love to make it up to you and hope you will consider a return visit.Sincerely,Hotel Management

Dear Sheila, Thank you for reviewing our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

Thank you for taking time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Thank you again, we hope to be your first choice every time you visit our area. Sincerely, Hotel Management

Salvador, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a great stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you both back soon. Sincerely, Hotel Management

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management

We are glad you enjoyed your stay

Alexander, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management

Thank you for choosing Extended Stay America. We are glad you enjoyed your stay with us. However, we regret not meeting your expectations with our pool. Your feedback is appreciated and hope to see you again soon. Sincerely, Hotel Management

Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had a comfortable stay, and our location close to the downtown and varieties of restaurants was perfect for your needs. However, we regret that our breakfast offerings were not appealing to you and have shared this with our Brand Leaders to assist them when determining new offerings. We appreciate you being our guest and look forward to welcoming you back!  Sincerely, Hotel Management

Thank you so much for the amazing review! We are thrilled you enjoyed your stay at Extended Stay America, and it is great to know you were comfortable at our hotel. We really appreciate the nice compliments about our friendly team members, and we will share them with everyone. Thanks again for the great feedback, and we hope you will stay with us again soon! Sincerely, Hotel Management

Carol, thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you and your family on a future visit. Sincerely, Hotel Management

Mirella, please accept our sincere apologies for not living up to your expectations. We value your feedback and will work diligently to make sure we are more consistent in our service delivery. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We regret the inconvenience this caused and hope you will give us a chance to impress you on a future visit. Sincerely, General Manager

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that your stay was not a pleasant one due to the smell of the room. We can assure you that we are aware of the food smells and are working to find a solution to the issue. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope that despite the experience you had, you will consider us again in the future.

Dear Vernon, Thank you for sharing your review. We are delighted that you found our accommodations cost-effective and our staff pleasant. However, please accept our apologies for not meeting your expectations regarding the cleanliness standards. We aim to provide clean and fresh accommodations and regret falling short. We will look into the odor issue you mentioned to ensure a more enjoyable stay for future guests. Thank you for your valuable feedback, and we hope to welcome you back soon for an even better experience.Sincerely,Hotel Management

Dear Sonia, Thank you for sharing feedback about your recent visit. It is nice knowing you had a satisfactory time here. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for improvement. Considering this a rare incident, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Birgit, Thank you for sharing your review. We are delighted you found your room clean, comfortable, and spacious. Fresh accommodations are the cornerstone of a great stay, and we are thrilled that we could provide this for you. Your remarks for our team are always shared with joy. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear JENN, Thank you for choosing Extended Stay America. We are happy you enjoyed your visit and had a wonderful time. However, we are sorry our breakfast choices were a little less than your expectations, and your suggestions for the same are noted. Also, we regret the smell in the hallways was different. Our housekeeping team is informed and is already at work to ensure they do their best to deliver a fresh environment. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Dear gaurav, We sincerely apologize for the issues you encountered with your bathroom. Thank you for bringing this to our attention as we continually work to ensure our properties exceed the high standards our guests expect and deserve. We will look into this further and hope to have another opportunity to provide you with the flawless experience we are known for on your next visit to the city.Sincerely,Hotel Management

Dear Jim, Thank you for taking the time to share your feedback about your recent visit. We always strive to exceed our guests' expectations, so we apologize for any inconvenience or disappointment you experienced during your time with us. We will share your comments with our team so that we can continue improving our services and facilities. We hope you will consider revisiting us so we can show you our commitment to providing an exceptional experience to every guest.Sincerely,Hotel Management

Dear Joseph, Thank you for being our guest and for the valued feedback. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you.Sincerely,Hotel Management

Dear Henry, Thank you for your glowing review about Extended Stay America! We're delighted to hear that you found our property neat, clean, and cozy, with plenty of parking. We sincerely apologize for the delay at the front desk upon your arrival. Your feedback is valuable, and we'll address this issue to ensure a smoother check-in process for all our guests. We appreciate your understanding and look forward to welcoming you back for another great stay. Sincerely,Hotel Management

Dear Kristie, Thank you for sharing feedback about your recent stay. We understand the importance of a clean and fresh hotel in setting the tone for a wonderful stay. We are sorry you did not have this experience during your recent stay with us. Our hotel is committed to ensuring cleanliness for all our guests, and we will take appropriate measures to address the issue. We hope you will give us another chance to show you our commitment to providing outstanding experiences when you visit the area next time. Sincerely,Hotel Management

Dear Joel, Thank you for being our guest at our hotel. We are thrilled to hear that you found Extended Stay America to be the perfect place for your stay! Providing a comfortable and enjoyable experience for our guests is our top priority. Thank you for your kind feedback, and we look forward to welcoming you back for another wonderful stay soon!Sincerely,Hotel management

Dear Miguel, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management

Dear Nathaniel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear brallan, Thank you for being our guest. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Shannon, Thank you for being our guest. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear yolanda, We appreciate you choosing us and providing your feedback. It isn't very pleasant to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for the cleanliness oversights you experienced. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management