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Opiniones sobre Charlesgate Suites

3.5 out of 5
Charlesgate Suites
9 Bay State Road, Boston, MA

Opiniones

9,6

Excepcional

Evaluación: 10 - Excelente. 116 de 142 opiniones" "
Evaluación: 8 - Bueno. 17 de 142 opiniones" "
Evaluación: 6 - Aceptable. 6 de 142 opiniones" "
Evaluación: 4 - Mediocre. 2 de 142 opiniones" "
Evaluación: 2 - Terrible. 1 de 142 opiniones" "

9,8/10

Limpieza

9,6/10

Personal y atención

9,2/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Federico

Le gustó: Limpieza

10/10 Excelente

Ivan

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very well maintained bed and pillows are extremely comfortable and area is in a good location 8min walk from fenway and an average 10 to 15min uber drive to everything you'd love to see in boston
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Chad

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beautiful property and beautiful and clean room. The king size bed was comfortable as was the queen pull out sofa bed! Communication was via text and email. The only thing I would desire would be to have blackout curtains. Otherwise perfect!
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Melissa, Casper

Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Samuel R

Le gustó: Limpieza, estado de la propiedad e instalaciones
Good location with a short walk to lots of shopping , food and architecture. Modern clean room with functional kitchen . Bathroom has radiant heat flooring. If I had to pick at any minor issues it would be the noise as a result of facing the highways (I liked it but others in my family didnt) and some minor trash around the parking lot area. Overall very satisfied for the price.
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Daniel

Viajó por negocios
Le gustó: Limpieza
Perfect location, a little cold
The check in process was smooth, the property was in a great location, and the room was well furnished and comfortable, it's kind of apartment style so has a kitchenette and dishes. Bed was excellent, and my colleague said the sofa bed was comfortable. The only major downside was that it was cold. I think it was our room specifically, we had 3 bay windows that weren't super well insulated, so they shed heat like crazy. The heater unit couldn't really keep up with the freezing temperatures outside in the winter. There was a fireplace kind of thing, but it didn't really work, we couldn't get it to stay on longer than a minute or two. It wasn't too too cold, but a little colder than I would have preferred.
Se hospedó 8 noches en enero de 2024

10/10 Excelente

Chuanyu

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 5 noches en enero de 2024

10/10 Excelente

Kelly

Viajó con su familia
Great space and convenient
The apartment was conveniently located near Boston Conservatory of Arts. It was very clean with a nice layout and kitchen.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property was very clean and had new appliances in every room. Felt well renovated. One thing I noticed was that the A/C didn’t work and it was getting up to 76 while it was 40 outside which was kind of weird (and a little too warm)
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Ran

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

David

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Brett

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Absolutely amazing apartment, beds were comfy, everything we could ask for not too far from everything, communicating was spot on. Thank you very much
Se hospedó 4 noches en octubre de 2023

4/10 Mediocre

Brandy

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, servicios
Nicely updated. But refrigerator didn’t work and no one came to look at it, we didn’t get enough towels and couldn’t get more despite several requests. During our stay another car in our building had there window smashed out. Parking lot had piles of trash everywhere. Definitely wouldn’t come back!
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Peter

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Large stylish room with amazing views. Functional kitchen, nice gas fireplace. 4th floor with no elevator meant great exercise
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

Bryan

Le gustó: Limpieza, comodidad de la habitación
Be prepared for problems
This beautiful brownstone converted to a set of unsupervised suites was terrifically convenient for our trip to Boston University. However, we experienced several serious problems with our stay that are worth warning others about. First, the property used four different methods of communication, sharing separate essential details via different platforms, which resulted in multiple miscommunications about parking, door codes, etc. Second, they used a third-party platform to collect a copy of a governor ID to confirm the reservation, and upon receipt, they immediately charged the full room cost to my card. This was a pay-at-the-property reservation. Although they reversed the charges on request, they still charged it again almost 48 hours before arrival. Third, they charged an additional $800 to the card two days after we arrived without notice, receipt, or explanation. I’m still waiting for a response. Finally, the door lock on the room would not lock without re-entering the key code. This was not mentioned in the instructions, and as a result, we unintentionally left the room unlocked each time we left the first day. It also meant we could not lock the room while we were inside, and there was no solution for that problem even after we realized it.
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Nora

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
This is a very updated property. We wanted to be close to Fenway Park.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Izabela, Kaneohe

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beautiful renovated unit, very comfortable bed, great modern kitchen, very clean and cozy. Great place to stay in Boston if you travel with family and need a kitchen, and more space than a hotel room. Just be aware there is no elevator, unless you don’t mind using stairs. There is an available parking in the back of the building for an extra fee ( it was very convenient for us that we didn’t have to worry to look for a street parking especially at night). I would definitely recommend and stay there again visiting Boston. I hope that area behind the building will be taken care of and cleaned up as it was very unpleasant to use a back door where we parked our car. Unfortunately a lot of places in Boston are very dirty, pot holes, trash and unpleasant odors in majority of the city. Overall excellent studio in the great location!
Se hospedó 6 noches en septiembre de 2023

2/10 Terrible

Meche

Viajó en grupo
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Neither the description of the property is accurate nor the services provided. This place only offers you a comfortable bed to spend the night, other than that is does not offer any breakfast, so it is not a bed & breakfast. Although the room was clean when we arrived, they never changed our towels ( which we requested) and did not take out the trash. Self Check-in instructions were wrong so we couldn’t access the property and I had to call the hostess several times until she finally picked up. It is also located next to BU, which makes it kind of noisy as it surrounded by the students dorms and frat houses. I specifically requested a ground floor room due to a recent surgery I had, and they sent us to the basement. We were absolutely disappointed. And the worst part is that they charge very high fees and they don’t offer anything worth the price. I would never, ever stay in this place again!
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Debra, Prairie Village

Le gustó: Limpieza
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Weekend in Boston
We enjoyed the location as well as the room. It was bright and clean and had everything we needed. The mattress is a little squishy and would have preferred a firmer mattress and the pillows were not my favorite, very heavy and a little stiff but for a few nights it was okay. It would have been nice if the windows also had curtains as well as the blinds but just my preference for sleeping and not having it so bright. The owners response time was great and they answered our questions very quickly. I would have also liked luggage storage and it seems the building might have the capacity but that was not option besides it being listed as an option.The owners did recommend a few storage options but it was more inconvenient to do that and not very close when you are carrrying bags and luggage. We loved being able to walk to fenway and Newbury street when the weather was nice. There was not much around as far as coffee or lunch options. The nearest coffee place is Dunkin’ Donuts or McDonald’s which is a few blocks away. Not horrible but would have loved a nice breakfast or coffee place a little closer. I did like the quiet street and that is was more residential. It looks like the owners are still doing work on the building but the stair case had exposed nails at the top of each one. I am sure that is not building code as someone could really hurt themselves if you trip or have open toed shoes. I assume they know this and are going to fix it. Overall,we would stay there again.
Nails on stairs
Se hospedó 3 noches en agosto de 2023

8/10 Bueno

Timothy

Viajó en grupo
Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
The property is well appointed and in a great location. The issue is that with no staff on hand, and no check in, it can be frustrating and time consuming getting settled in. That said the property was nice. The area lacks any breakfast outlets (baring a 5 min walk to McDonalds)
Se hospedó 4 noches en julio de 2023

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en febrero de 2020
Respuesta de Teresa el 5 mar. 2020
Thanks!

8/10 Bueno

Cici, New York

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I really the riverview room I stayed because it is spacious, has a mini kitchen, dishes, and utensils. The bathroom is very nice too. I loved the sitting area as well. The dining table is especially useful. Overall, we had an excellent time at the gryphon house B&B.
Se hospedó 2 noches en febrero de 2020
Respuesta de Teresa el 19 feb. 2020
Thanks so much, Cici! We enjoyed having you with us!

10/10 Excelente

RajReddy, Atlanta

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is dieeferent than your regular Marriot or Hiilton but amazingly homely. So spacious and feels like home. We came in late night and intially had some difficulty finding the property due to rain and darkness. But the attendentant buzzed us in and everything was amazing. The parking is in the back. Its very quiet and very very homely. Every attention to detail has been made to make it look different and scores well. If I were to come back and stay in Boston no questions this would be were I could come back to
Se hospedó 1 noche en febrero de 2020
Respuesta de Teresa el 7 feb. 2020
Thanks, Raj! We appreciate the great review!

10/10 Excelente

Alfredo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
college drop off
We had a fantastic stay at Gryphon house, the staff was very attentive and the room was spacious and very comfortable. We will absolutely stay again!
Se hospedó 2 noches en enero de 2020
Respuesta de Teresa el 22 ene. 2020
Thanks very much, Alfredo! We enjoyed having you and hope to see you again soon!

10/10 Excelente

Akira

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
快適なB&B
かわいいB&Bです。部屋が広くてキッチン付き。とても快適でした。朝食は簡単なものでしたが、モーテルのより美味しかったです。 地下の部屋だったので外の音が聞こえましたが、耳栓で防げるレベルです。 浴槽が広くて快適でした。 遅れると電話したものの、飛行機が遅れに遅れて結局夜中3時に到着したのですが、スムーズにチェックインできてたすかりました。
Se hospedó 3 noches en diciembre de 2019
Respuesta de Teresa el 9 dic. 2019
Thank you, Amira—we are happy you enjoyed your stay! Please come back and stay with us again soon!

10/10 Excelente

Bruce

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2019
Respuesta de Teresa el 25 nov. 2019
Thanks, Bruce! It was fun meeting you guys. Hope you’ll come again soon!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
OK, would rather have spent my money elsewhere...
It was OK. I enjoyed the breakfast choices. When we arrived, the clerk put us in the wrong room and we said we'd move, no problem, but I ended up leaving my gloves and hat in the first room. The next guests said they weren't there.. yeah, right. I hope they enjoy my nice warm gloves and hat.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Teresa el 25 nov. 2019
Im so sorry about both things! The first mistake should not have been made by my staff, & then, secondly, who knows what motivates people to take things that don't belong to them! Please accept our apologies.

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awesome!
Se hospedó 6 noches en noviembre de 2019
Respuesta de Teresa el 25 nov. 2019
Thank you! We certainly appreciate your review!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Well let me tell you all these 10/10 reviews are a fishy statistical anomaly. The Wi-Fi is slow and barely functional, the walls and ceilings are paper thin so you can hear footsteps in the room above you, there was a sign that said fire escape alarm will sound but led directly into another guest room, street noise was disturbing, no concentrator for the hairdryer, no license to serve food so no hot breakfast — not a Bed and Breakfast more like just a Bed..... This place was way overpriced and more like 4-5/10 on a good day so my advice is to find another option.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Teresa el 4 nov. 2019
Gee, so sorry that you din't enjoy your stay! We do have hi speed wifi so I'm unsure of what went wrong for you. The fire door does lead into another room (that's another reason that it's alarmed!), but it also leads to a separate staircase for safety in an emergency! We are fully licensed and inspected to serve food, but we do not have a cooking license, which may be what you are referring to. Again, I'm very sorry that you were disappointed!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2019
Respuesta de Teresa el 27 oct. 2019
Thank you so much! Please come again!

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
滞在前から出発時までとても感じが良かったです。申し分ないですが、Wifiは繋がりませんでした。
Se hospedó 1 noche en octubre de 2019
Respuesta de Teresa el 27 oct. 2019
We’re so sorry about that? Did you ask for help at the desk with the WiFi? Sometimes it helps to make sure your connection is allowed. Thank you very much for staying with us!

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Unique hotel at the beautifully renovated Boston historic building. Friendly personnel, great breakfast and convenient location. Definitely would return again.
Se hospedó 2 noches en octubre de 2019
Respuesta de Teresa el 17 oct. 2019
Thank you very much! We’d love to have you come back anytime!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and excellent New England place to stay and east to get ina d around Boston. .
Se hospedó 2 noches en septiembre de 2019
Respuesta de Teresa el 30 sept. 2019
Thanks! Please come again!

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Gryphon House was lovely, the Morningside Room was perfect for a couple. Everything was clean and well-maintained, staff extremely pleasant, and the availability of parking a huge plus. Our only complaint is that at a bed and breakfast we expect a hot cooked dish or two.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Teresa el 9 sept. 2019
Thanks for the great review! I’m sorry you were disappointed by the breakfast, but we are very upfront about not having a cooking license, and therefore we are unable to serve hot food. We try to provide a good variety of options within our constraints, but unfortunately, it’s all cold! Please come stay with us again!

10/10 Excelente

Danielle

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I loved this hotel it’s old but super comfortable and charming.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Teresa el 7 sept. 2019
Thanks, Danielle! We enjoyed having you guys with us!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Teresa el 24 ago. 2019
Thanks for your review!

10/10 Excelente

Margaret

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en agosto de 2019
Respuesta de Teresa el 18 ago. 2019
Thank you so much! Your review is very much appreciated! Please come again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en agosto de 2019
Respuesta de Teresa el 15 ago. 2019
Thanks so much! Please come stay with us again!

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was very large and the location was perfect for metro access.
Se hospedó 3 noches en agosto de 2019
Respuesta de Teresa el 13 ago. 2019
Thanks so much! Please come again soon!

10/10 Excelente

Christin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Can’t wait until our next stay!
The Gryphon House exceeded our expectations! Friendly, helpful staff, complimentary continental breakfast each morning, comfortable beds, spacious rooms, modern bath with soaking tub, and impeccable cleanliness. Great safe location and on site parking for only $20 a day! Close to Newbury Street shopping, Fenway Park, and art museums. We will definitely be returning when we’re back in Boston. Highly recommended! Many thanks for a lovely stay!
Se hospedó 2 noches en agosto de 2019
Respuesta de Teresa el 13 ago. 2019
Thank you very much, Christin! We’d love to have you back anytime!

10/10 Excelente

Robb

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Delightful, Boston stay.
Charming brownstone. Exterior, like many browstones, is not remarkable (OK. the front is way cute), but the interior is a sheer delight of period pieces. Friendly staff. Very helpful. Festive, fun atmosphere. Will likely return.
Se hospedó 3 noches en julio de 2019
Respuesta de Teresa el 31 jul. 2019
Wow, thanks, Robb! We’d love to have you back again soon! Thanks so much for the great review—we’re so happy that you enjoyed your stay!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en julio de 2019
Respuesta de Teresa el 21 jul. 2019
Thanks!

10/10 Excelente

Adam

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place to stay.
Se hospedó 2 noches en julio de 2019
Respuesta de Teresa el 12 jul. 2019
Thanks! We appreciate it!

10/10 Excelente

Cliente verificado

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The location was fantastic, centrally located and very convenient to everywhere we wanted to go. We were able to walk to many different areas. It was very safe and residential on a Main Street.
Se hospedó 1 noche en julio de 2019
Respuesta de Teresa el 11 jul. 2019
Thank you so much!

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome staff made all aspects of the trip easy so I could focus on the business I had in Cambridge. Thanks so much. I highly recommend the Gryphon House for business or pleasure. Very convenient location for all the Boston hotspots and an easy/cheap Uber/Lyft ride to Harvard.
Se hospedó 2 noches en junio de 2019
Respuesta de Teresa el 3 jul. 2019
Thank you so much—we’re glad that you enjoyed your stay with us! Please come see us again!

10/10 Excelente

Fluffer

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Unique and very comfortable! I have always wanted to see the inside of the older houses in Boston and this gave me that opportunity!
Se hospedó 1 noche en junio de 2019
Respuesta de Teresa el 25 jun. 2019
Thank you very much! We enjoy showing folks all the authentic touches of old Boston that our building offers! Please visit us again!

10/10 Excelente

Philip

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2019
Respuesta de Teresa el 12 jun. 2019
Thanks so much!

10/10 Excelente

Joe, Lowell

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to Fenway super clean rooms great staff excellent amenities pillows a bit hard though
Se hospedó 1 noche en junio de 2019
Respuesta de Teresa el 12 jun. 2019
Joe, you should have let us know about the pillows! We would’ve been happy to try some different ones for you! Thanks for the great review, though! Please come again and let us try to make you happy!

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful property!
Beautiful property right in the middle of all the Boston action, especially if you're in town to catch a Sox game.
Se hospedó 2 noches en junio de 2019
Respuesta de Teresa el 9 jun. 2019
Thanks, Mark! Glad you enjoyed your stay. Go Sox!