Escritorio, espacio para trabajar con laptop y cortinas blackout

Opiniones sobre Moxy Boston Downtown

3.5 out of 5
Moxy Boston Downtown
240 TREMONT STREET, Boston, MA

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 569 de 1001 opiniones" "
Evaluación: 8 - Bueno. 250 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 95 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 53 de 1001 opiniones" "
Evaluación: 2 - Terrible. 34 de 1001 opiniones" "

9,4/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Luis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 27 ene. 2024
Thank you for sharing your thoughts with us, Luis!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Moxy Boston Downtown.

10/10 Excelente

jimena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service el 20 ene. 2024
Thank you for the perfect rating, Jimena!We are very pleased to hear that you had a wonderful stay at Moxy Boston Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excelente

Barbara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service el 14 dic. 2023
Barbara, it's fantastic to see your perfect score review for the Moxy Boston Downtown. We're delighted to know you had a positive experience. We look forward to welcoming you back on your next visit. Thank you for choosing us.

10/10 Excelente

Marisol

Le gustó: Limpieza
Se hospedó 5 noches en octubre de 2023
Respuesta de Customer Service el 14 dic. 2023
Marisol, thank you for taking the time to rate your stay at Moxy Boston Downtown. We're delighted to learn that your experience with us met your expectations. Your positive rating is much appreciated, and we hope to welcome you back in the future.

4/10 Mediocre

Maria Carolina

No le gustó: Personal y atención
Hotel charged a fee as a guarantee 175USD for the nights staying at the hotel in case something wrong happens. This was not mentioned over Expedia website After check out, It is supposed that will return back until 5 to 10 business days which is not acceptable. Room was uncomfortable since TV was on the wall on one side of the bed and bed was totally blocking city view through the Window (room 2023) which I paid for that view... Hotel forniture is nice but personnel service is not.
Se hospedó 3 noches en julio de 2023
Respuesta de Customer Service el 1 sept. 2023
Maria Carolina, we are genuinely sorry to hear that your experience did not meet expectations. We deeply understand your concerns, especially regarding the unexpected hold placed on your card. It is our practice to ensure all charges are clearly articulated during the booking process and sincerely regret any confusion that might have arisen from this. Your feedback is valuable and will indeed play a key role in reviewing our procedures to provide more transparency.We acknowledge your disappointment concerning the layout of your room, particularly the positioning of the television and bed in relation to the city views. Our aim is to optimize both comfort and aesthetics, and it's regrettable when this does not meet our guest's preferences. We will carefully consider your comments as we continually strive to improve our accommodation offerings.Furthermore, we apologize if the service provided by our team members didn’t match your expectations. As a hospitality provider, we aim to deliver excellent service and create a positive, memorable experience. We truly regret hearing that this wasn't your experience. We would like to assure you that this isn't reflective of our typical standards, and we will certainly use your remarks to address service-related issues promptly.We appreciate your candid feedback, and we hope you will give us a chance to redeem ourselves in the future. We are committed to providing the best experiences for our guests and always seeking opportunities to improve.

10/10 Excelente

Victor Erik, Azcapotzalco

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was perfect, the space was enough for two people, and the cleaning service didn't fail. Chinatown is really close, and you have Boston Common in a 5 min walk. Close to the subway, and easy to access. My only complaint is that the street was really really noisy, good thing is that they provide ear plugs, so maybe they know that this is a common comment. I'd definitely stay in here again when coming back to Boston.
Respuesta de Co Captain el 26 abr. 2023
Thank you for your feedback! We will share these comments with the rest of the team.

10/10 Excelente

Miguel

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
El diseño interior
Se hospedó 5 noches en marzo de 2023
Respuesta de Co Captain el 2 may. 2023
Thank you for your feedback!

10/10 Excelente

Guillermo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo excelente. Desde el checkin nos trataron muy bien. Empleados muy amables, hotel en un excelente área de la ciudad. Los cuartos bastante bueno. En resumen nosotros volveríamos
Se hospedó 4 noches en enero de 2023
Respuesta de Bobby el 31 ene. 2023
Thank you for your feedback

8/10 Bueno

Melany Nazareth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El hotel es bellísimo, se ve nuevo y muy bien cuidado, las instalaciones son muy originales y te dan $25 por estadía para consumir, además de una bebida gratis por huésped, tienen agua con frutas gratis y hay personal que habla español. Lo único malo es que queda al lado de una discoteca y es muy ruidoso para dormir, mi esposo y yo estábamos tan cansados que no fue tan molesto pero de otra manera no habríamos podido dormir, si vas por un viaje de negocios no te lo recomiendo o no podrás ir a trabajar al día siguiente! Obviamente el hotel sabe de eso y en la habitación tienes información por si “no puedes dormir”.
Se hospedó 2 noches en octubre de 2022
Respuesta de Marcos Soto-Miranda el 14 oct. 2022
Dear guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

Agustin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buy bueno para parejas
Se hospedó 2 noches en agosto de 2022
Respuesta de Darren el 30 ago. 2022
Gracias Agustin!

10/10 Excelente

Ana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buena ubicación, el cuarto pequeño pero excelente para pocos días, muy limpio
Se hospedó 3 noches en agosto de 2022
Respuesta de Darren el 22 ago. 2022
Mucho Gracias Ana!!

8/10 Bueno

ANA MONTSERRAT

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Además de la ubicación, me encantó el estilo vanguardista del hotel, la amabilidad del personal y el obsequio de vales de descuento para el bar. Lo que menos me gustó es que a veces te despertaba el camión de la basura (imagino que dependerá de la ubicación de la habitación).
Se hospedó 3 noches en agosto de 2022
Respuesta de Darren el 22 ago. 2022
Thanks Ana, hope to see you again :-)

10/10 Excelente

Ana Maria

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location
Great location and very cool rooms. Staff was very friendly and the views from my room were really nice, I could watched the 4th of July fireworks from my bed :)
Se hospedó 3 noches en julio de 2022
Respuesta de Co Captain el 13 jul. 2022
Thank you for your feedback

10/10 Excelente

EDGAR

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 7 noches en junio de 2022
Respuesta de Co Captain el 13 jul. 2022
Thank you for your feedback!

10/10 Excelente

job

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Increiblemente genial, al igual que sus trabajadores, en especial los chicos del bar
Se hospedó 3 noches en febrero de 2022
Respuesta de Co Captain el 16 feb. 2022
Thank you for the feedback.

10/10 Excelente

Ana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cuarto con el espacio suficiente para una persona, super limpio, buen servicio al cliente! Bonita vista en la habitación! Me llevaron paquetes y no tuve ningún inconveniente, siempre super cordiales!
Se hospedó 6 noches en enero de 2022
Respuesta de Co Captain el 11 ene. 2022
Thank you for your feedback, glad to hear you enjoyed your time.

10/10 Excelente

Alejandro

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bonito
Muy bien el lugar súper ubicado y muy limpio, la atención muy buena y el lugar en general muy bonito y moderno
Se hospedó 6 noches en diciembre de 2021
Respuesta de Darren el 4 ene. 2022
Thanks Alejandro!

10/10 Excelente

Deborah m

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel
El lugar bieb limpio en checking el personal muy flexible y muy amables nos ayudaron bastante el ambiente muy alegre el hotel bello con buena vista lo unico la habitacion un poco pequeña pero comodas y alrededores de el hotel hay de todo y mas el barrio chino la pase muy genia y volvere
Se hospedó 3 noches en noviembre de 2021
Respuesta de Co Captain el 4 dic. 2021
Thank you for your feedback!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El concepto está increíble, la ubicación es perfecta, el servicio del personal es muy bueno. Me encantó.
Se hospedó 3 noches en julio de 2021
Respuesta de Co Captain el 18 ago. 2021
Thank you for your feedback!

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en mayo de 2021
Respuesta de Co Captain el 16 jun. 2021
Thank you for the feedback!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en febrero de 2021
Respuesta de Co Captain el 2 mar. 2021
Thank you for your feedback!

6/10 Aceptable

Michael

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Very, very spare furnishings in the rooms. Was a little annoyed that there are no coffeemaker/water kettles/cups in the rooms for morning coffee and apparently “we don’t have those” when I asked to have one brought. Pretty basic. Towels a little thin. Not much of a desk, more like folding cafe table with folding chair. Nice bar. Would not recommend for business travel.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 17 may. 2024
Michael, thank you for providing your feedback. It is noted that you found the room furnishings to be minimal and experienced some inconvenience with the lack of in-room coffee facilities. The feedback on the towels will also be considered. It's good to hear that you enjoyed the bar. Your comments regarding business travel suitability will be reviewed by our team.

10/10 Excelente

Janine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is incredible! Highly recommend as it was clean, fun, and vibrant. The rooms are exactly as portrayed in the photos, and the staff is so kind and helpful at both check-in (thanks, Mario!) and check-out. Every inch of the hotel was so thoughtfully curated, and I've been raving about this hotel to anyone who will listen.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 14 may. 2024
Janine, it's wonderful to hear you enjoyed your stay at Moxy Boston Downtown and appreciated the neat, lively atmosphere. Our colleagues, like Mario, aim to be welcoming and helpful throughout your stay. It's rewarding to learn that every detail of our carefully curated hotel left a strong impression. Thanks for sharing your positive experience with others! We look forward to your next visit.

8/10 Bueno

Michelle

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Warning: they tried to charge us for water bottles that we didn't drink. Otherwise pretty cool vibes.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 15 may. 2024
Michelle, it's great to hear that you found the Moxy Boston Downtown to have an enjoyable atmosphere. Regarding the confusion with the water bottles, we strive for transparent billing practices. Rest assured, it's crucial for us to sort out these discrepancies. We're grateful for your patronage and hope to welcome you back soon.

10/10 Excelente

Olga

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Definitely will be back
Se hospedó 5 noches en abril de 2024
Respuesta de Customer Service el 14 may. 2024
Olga, it's delightful to hear that you are considering another visit to Moxy Boston Downtown in the future. We're eagerly anticipating offering you another wonderful stay experience. Thank you for choosing us and for your positive review.

10/10 Excelente

Nathan

Great location. Small but comfortable rooms. Clean and well taken care of property. Staff we encountered were all top notch.
Se hospedó 4 noches en mayo de 2024
Respuesta de Customer Service el 14 may. 2024
Nathan, it is splendid to read that your stay at the Moxy Boston Downtown met your expectations. We're thrilled you enjoyed our prime location, cozy accommodations, immaculate landscapes, and the exceptional service provided by our team members. We look forward to welcoming you back for another memorable experience.

10/10 Excelente

Alison, Forest Hills

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 15 may. 2024
Alison, thank you for the fantastic rating! The team at Moxy Boston Downtown is delighted to know you had an excellent experience. We look forward to welcoming you back soon!

8/10 Bueno

Sergio

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The staff was friendly. The room I got was not very clean and not very quiet. But good for what I needed. I like the location and would stay there again in the future.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 15 may. 2024
Sergio, thank you for taking the time to share your experience. At Moxy Boston Downtown, the satisfaction of our guests is a top priority. We're pleased to know that you appreciated our friendly team members and convenient location. However, we understand your concerns relating to the cleanliness and tranquility of the room. We are committed to continually improving our services and we value your feedback. We are delighted to hear that you would consider staying with us again in the future.

8/10 Bueno

Tanisa

Le gustó: Limpieza, estado de la propiedad e instalaciones
Decor and staff was Great
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 13 may. 2024
Tanisa, thank you for your pleasant words about Moxy Boston Downtown. We're delighted to hear you enjoyed our decor and found our team members exceptional. We look forward to welcoming you back in the near future.

10/10 Excelente

Deirdre

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff is excellent! Great location, fun and welcoming atmosphere. The rooms are a bit small, but nice views, clean and comfortable. The bar/lounge area also great. Thanks for an enjoyable stay!
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service el 14 may. 2024
Deirdre, it's wonderful to learn that your stay at Moxy Boston Downtown was an enjoyable one! We're delighted you found our location advantageous, enjoyed the vibrant ambiance, and appreciated the stunning views from our compact yet comfortable rooms. Positive feedback about our team members is truly uplifting! We also appreciate you acknowledging our clean facilities and the great bar/lounge area. Thank you for choosing us and we look forward to your next visit!

10/10 Excelente

Emma

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were amazing. They got me a super early check-in which was really helpful because I had to work the day I arrived, so it was great to do it in a person room instead of a public area. Highly recommend!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 10 may. 2024
Emma, we appreciate your positive feedback! It's wonderful to hear that our team at Moxy Boston Downtown was able to accommodate your early check-in, providing you a comfortable place for your day's work. We're thrilled to know you highly recommend our hotel. Looking forward to the opportunity of serving you once more.

10/10 Excelente

Eloise

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This hotel is a hipster vibe hotel right near Boston Common in the theater district. It is quite pleasant and walkable to a vibrant part of town as well as historical sites.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 10 may. 2024
Eloise, we're delighted to know that you enjoyed your stay at Moxy Boston Downtown. We're thrilled that our chic aesthetic and strategic location near the heart of the city contributed to a pleasant vacation. It's fantastic that you were able to easily explore popular attractions and historical sites. We hope to welcome you back to our hotel the next time you're in Boston.

10/10 Excelente

M

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We liked the quick mart in the hotel - the complimentary $35 food & drink voucher was nice - Our room was very quiet and the bed was comfortable The area is easy to walk around with plenty of dining choices
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 9 may. 2024
M, it's wonderful to read you had an enjoyable stay at the Moxy Boston Downtown. We're pleased to know that our unique amenities, such as the on-site mart and dining credit, added value to your stay. It's also great to hear that you appreciated the serenity of your room, the comfort of our beds, and the convenience of our neighborhood. We look forward to your return in the future.

8/10 Bueno

alex, Essex Junction

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great room! Very small, but nice.. bar downstairs is nice, tons of stuff to do around
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 7 may. 2024
Alex, we're delighted to hear that you appreciated the cozy room and the bar at Moxy Boston Downtown. It's great to know that you found plenty of activities in our surrounding area. We hope you'll return for another enjoyable visit soon.

8/10 Bueno

Vianka

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 5 may. 2024
Thank you for taking the time to leave us a 4/5 rating, Vianka!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Moxy Boston Downtown.

2/10 Terrible

leslie

Viajó en grupo
No le gustó: Servicios
I paid for a king bed and a sofa bed. Instead Ingot a corner room with a queen bed and nothing else. Ridiculous. Way too much money for such an error. Really disappointed.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 3 may. 2024
Leslie, we truly regret to hear about the discrepancy regarding your room type, and we understand how this could have soured your overall experience. Please be assured our team strives to ensure all reservations are accurate and disappointing our guests is far from our intention. We hope that in future we can make your stay a more enjoyable one.

8/10 Bueno

Robert

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Rooms are VERY small, but other than that...top notch. Great location, fun spot to be!
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service el 2 may. 2024
Robert, it's fantastic to know you enjoyed your experience at the Moxy Boston Downtown. Whilst the rooms are designed to be cozy, we're thrilled the prime location and lively atmosphere resonated with you. We appreciate your feedback and look forward to your next visit.

10/10 Excelente

Todd

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was awesome as usual!
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 30 abr. 2024
Todd, it's wonderful to hear that you enjoyed another stellar stay at Moxy Boston Downtown! Your ongoing patronage is much appreciated, and our team is thrilled to be part of your travel routine. Looking forward to your next visit!

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 30 abr. 2024
Melissa, thank you for choosing Moxy Boston Downtown for your stay. We're thrilled that you had an exceptional experience. We appreciate the stellar rating and look forward to your next visit.

8/10 Bueno

Ryann

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Newer Hotel so it’s up to date.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 29 abr. 2024
Ryann, it's great to hear that you appreciated the modern amenities at Moxy Boston Downtown. We strive to offer the latest in hospitality comfort and it's wonderful to know we hit the mark. Thank you for choosing us for your stay and we hope to welcome you again soon.

10/10 Excelente

Stephanie, Marlborough

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was our anniversary and there was rose. Petals all over the room and it was beautiful.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 24 abr. 2024
Stephanie, it's delightful to hear you enjoyed your special day at Moxy Boston Downtown. How wonderful that the floral touch in your room added to the beauty of your anniversary celebration. We hope to host you again for future memorable occasions.

10/10 Excelente

Emmanuel

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Convenient location
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 18 abr. 2024
Emmanuel, it's great to hear that you appreciated the convenient location of Moxy Boston Downtown. We hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.

10/10 Excelente

JUDY

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was tiny but efficient for my daughter and I. Hotel staff friendly.
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service el 16 abr. 2024
Judy, we're delighted to hear that you and your daughter had an efficient stay at Moxy Boston Downtown. We truly appreciate your praise for our friendly team members. Looking forward to welcoming you back on a future visit.

10/10 Excelente

Lee

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
LOUD MUSIC - Saturday night the music from the bar downstairs was so loud it shook my room until 2am. They do offer noise machines in the rooms, but it was still shaking the room. The only night I experienced this was Saturday. Right around the corner from Tufts if you have a family member staying there.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 14 abr. 2024
Lee, it sounds like you had a vibrant experience at Moxy Boston Downtown during the weekend. We're aware our lively atmosphere may not be to the liking of all our guests and genuinely value your feedback. We're glad to hear that our location proved convenient for you, being so close to Tufts. We hope to welcome you back soon and assure you we will do our best to accommodate your preferences.

6/10 Aceptable

Jack, Saint Peters

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
The walls were paper thin and you can hear everything
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 14 abr. 2024
Jack, we regret to learn of your experience with noise during your stay. Please know we are committed to providing a comfortable environment for our guests, so your feedback is crucial. We hope to have another chance to offer you a more serene stay in the future.

6/10 Aceptable

Aisha

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 3 may. 2024
Aisha, thank you for your recent stay and rating. We're committed to ensuring every guest experience is a top-notch one and we hope for the opportunity to welcome you back to ameliorate your experience with us.

10/10 Excelente

Beth

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fun atmosphere and perfect location
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 11 abr. 2024
Beth, it's great to hear you enjoyed the lively ambiance at Moxy Boston Downtown and found our location ideal. We appreciate your feedback and look forward to your next stay.

6/10 Aceptable

Kelli

Viajó con su familia
Le gustó: Limpieza
Pros: security staff, housekeeping and maintenance staff were terrific. Cons: noisy (ear plugs are provided which is nice but we found they still didn’t block out the noise), small rooms, front desk not very helpful for questions, hotel neighborhood is a little seedy.
Se hospedó 5 noches en abril de 2024
Respuesta de Customer Service el 9 abr. 2024
Kelli, we appreciate your time to share this review. It's wonderful to hear that the security, housekeeping, and maintenance teams met your expectations. However, we regret that you found some aspects less satisfactory. We're sorry to hear about the noise disturbances and are continually striving to improve in this area. Additionally, our colleagues at the front desk aim to be as informative as possible and we're disappointed to hear of any perceived shortfalls. Regarding the neighborhood, while it might not be to everyone's taste, many guests enjoy the lighthearted atmosphere. Nevertheless, we hope we get another chance to serve you better in the future.

6/10 Aceptable

Aileen

Clean and straightforward. But wow the HVAC system really carries sound from one room to the other and the ear plugs dont help.
Se hospedó 5 noches en marzo de 2024
Respuesta de Customer Service el 7 abr. 2024
Aileen, thank you for sharing your experience. It is pleasing to read you found everything clean and uncomplicated. Regarding the noise you mentioned, we apologize if it caused any inconvenience. Our team members are always eager to find solutions that will enhance the stay of every guest. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

CURREN

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 24 abr. 2024
Curren, it's unfortunate to learn that your experience didn't meet expectations. We aim to provide enjoyable stays for our guests and we regret if this was not achieved. We would appreciate the opportunity to learn more about what specifically fell short during your visit, in order to improve future guest experiences. Please feel free to share more details if you wish.