Dear Mr Carmona, Thank you so much for taking the time to share your wonderful feedback about your recent stay. We are thrilled to hear that you consider us the best hotel in Bordeaux, and we truly appreciate your kind words about the outstanding service provided by Maya and our impeccable service standards.It's fantastic to know that you found the quality of our food unmatched. We take great pride in offering an exceptional culinary experience, and we're delighted that it exceeded your expectations.Your compliments mean a lot to us, and we're grateful for your recognition. We look forward to welcoming you back to our hotel for another exceptional stay in the future.Thank you for choosing us and for sharing your positive experience.Best regards,

Dear Montserrat, many thanks for taking the time to share your memorable experience. Be sure that it will be forwarded to all our passionate team. We look forward to welcoming you back soon. Best regards

Many thanks for the feedback

Dear Luis, Thank you for your detailed comments; this is invaluable for us to improve our services. We share all your comments with our staff. We hope to see you soon at the InterContinental Bordeaux - Le Grand Hotel. Yours sincerely,

Dear Ricardo, Thank you for taking the time to share with us your experience at InterContinental Bordeaux - Le Grand Hotel. Even though the very beginning of the stay was not ideal with a room alocated which didn't suits your needs, I am glad to see that our staff members have come forward with a better option for you. I sincerely hope that your experience with us has met all your expectations. Warmest regards,

Dear Cristina, First of all, thank you for taking the time to share with us your experience at InterContinental Bordeaux - Le Grand Hotel. Your satisfaction is paramount to each and everyone of us and I am glad to see that your overall experience has met all your expectations. We all take great pride in it. Be sure that your comment will be shared with all the staff members. Warmest regards,

Dear Jose Luis, I would like to thank you for taking the time to share with us your experience at the InterContinental Bordeaux - Le Grand Hotel. Your satisfaction is paramount to each and everyone of us and I am sorry to read that your experience in our restaurant and your room has not met your expectations. It is really important that our guests feel at home and I will definitely share your comment to the relevant teams in order to always improve our quality of service. Warmest rgards,

Dear Guest, I would like to thank your for taking the time to review our hotel following your recent stay.Warmest regard

Chère Silvia, Je tiens à vous remercier d’avoir pris le temps de nous transmettre vos impressions. Nous sommes enchantés d’apprendre que vous avez apprécié votre séjour à l’InterContinental Bordeaux – Le Grand Hôtel. Dans l’attente de vous accueillir de nouveau parmi nous, n’hésitez pas à nous contacter pour toute assistance que nous puissions vous apporter. Cordialement,

Dear Guest, Further to your recent stay at The InterContinental Bordeaux - Le Grand Hotel, I would like to thank you for taking the time to share your concerns with us. I have been extremely sensible to you remark. It is essential that each guest enjoy an exceptional stay while coming to The InterContinental Bordeaux - Le Grand Hotel and I am truly sorry we did not succeed on this occasion. I would like to present you with our most sincere apologies if our service did not meet your expectations and do hope to have the chance to welcome you back to the InterContinental Bordeaux - Le Grand Hotel to restore your faith in the service we provide. I look forward to welcoming you back soon to The InterContinental Bordeaux - Le Grand Hotel Sincerely Yours, Responsable Marketing & Communication de L’InterContinental Bordeaux Le Grand Hôtel

Dear William Richardson,Thank you for your positive feedback on your stay at the Grand Hôtel de Bordeaux. We are delighted to hear that you enjoyed the service, as well as our central location ideal for exploring the charms of Bordeaux on foot. We are also pleased that our spa and sauna helped to make your experience relaxing and enjoyable.Your comment about our rooftop bar and the breathtaking view it offers over the rooftops of Bordeaux is particularly touching. We look forward to welcoming you back soon for more unforgettable moments.Sincerely, Marion from marketing Department

Dear Kazuhito Sato,Thank you for your positive comment. We are delighted to read that you enjoyed your experience at our hotel.We look forward to welcoming you back to our establishment very soon. SincerelyMarion from marketing department

Dear Robin Clark,Thank you for your positive feedback on your recent stay at the Grand Hôtel de Bordeaux! We are delighted to hear that you enjoyed your stay with us.We sincerely hope to have the pleasure of welcoming you back the next time you visit Bordeaux. In the meantime, we wish you an excellent day!Sincerely,Marion from marketing department

Dear lwao, Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your stay with us.Your satisfaction is of utmost importance to us, and we are glad that you appreciated your experience at our hotel.We look forward to welcoming you back soon for another memorable stay.Best regards,Lucie from Marketing department

Dear Mr Crawford, Thank you for taking the time to share your positive experience with us. We are delighted to hear that your check-in was amazing and that you received top-notch service from our kind front desk team. It's fantastic to know that the concierge was able to assist with last-minute reservations promptly, ensuring a pleasant dining experience for you.We appreciate your compliments on the cleanliness of our rooms and the comfort of the beds. Your satisfaction is of utmost importance to us, and we're thrilled to have met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent experience in the future.Best regards,

Cher Monsieur Dhondt, Nous tenons à exprimer notre sincère gratitude pour votre aimable commentaire au sujet de votre récent séjour. C'est un immense plaisir d'apprendre que vous avez passé un excellent séjour et que nos services ont répondu à vos attentes.Nous sommes ravis de savoir que vous avez apprécié les prestations de notre établissement, notamment notre remarquable spa et notre petit déjeuner excellent et copieux. Votre mention spéciale à notre personnel, en particulier Morgane et Anastasia, est très appréciée. Nous sommes fiers d'avoir des membres de l'équipe qui font preuve d'une gentillesse inconditionnelle, et nous ne manquerons pas de partager vos compliments avec eux.Nous espérons avoir le plaisir de vous accueillir à nouveau pour un futur séjour tout aussi agréable. Merci d'avoir choisi notre établissement et de partager vos expériences positives.Bien à vous,

Thank you for your positive feedback

Chère Madame Doussoux, Nous vous remercions d'avoir pris le temps de partager votre avis sur votre séjour récent. Nous sommes ravis d'apprendre que vous avez passé un séjour agréable, et nous apprécions vos commentaires positifs sur la délicieuse attention chocolatée à votre arrivée et le petit-déjeuner exceptionnel.Nous présentons nos plus sincères excuses pour tout inconvénient que vous avez pu rencontrer avec le service au bar de l'hôtel, en particulier lors d'une soirée de réveillon très fréquentée. Votre retour d'expérience est essentiel pour nous, et nous allons prendre des mesures pour améliorer le niveau de service, surtout lors des périodes de forte affluence.Nous sommes reconnaissants de votre fidélité et espérons que, malgré cela, vous avez trouvé des aspects positifs pendant votre séjour. Si vos voyages vous ramènent chez nous, nous serions ravis d'avoir l'occasion de vous offrir une expérience encore meilleure.Merci de votre compréhension et de votre précieux retour.Cordialement,

Thank you for your positive feedback !

Dear Mr OberholzerThank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments about the excellent location and helpful staff.We apologize for any inconvenience you experienced with the food at the hotel restaurant, especially regarding the perceived discomfort with the seating. Your feedback is valuable, and we will certainly address these concerns to ensure a better dining experience for our guests in the future.We value your insights and hope that, despite these issues, you still found some positive aspects during your stay. We appreciate your patronage and hope to have the opportunity to welcome you back, providing an improved and more enjoyable experience.Thank you for bringing these matters to our attention.Best regards,

Dear Mrs Zohdi, Thank you for your positive feedback ! Best regards,

Dear Mr, Thank you for sharing such heartwarming feedback about your Christmas stay at our hotel. We are delighted to hear that Maya and our entire team contributed to making your experience feel like a family Christmas holiday.It's wonderful to know that you enjoyed the food, wine, and atmosphere, and we are truly grateful for your kind words. We can't wait to welcome you back to Bordeaux and provide you with another majestic stay at our hotel. Until then, we wish you all the best.Warm regards,

Cher Monsieur Lecubain, Nous sommes sincèrement désolés d'apprendre que votre expérience au restaurant Le Bordeaux pour le réveillon de Noël n'a pas été à la hauteur de vos attentes et des standards que nous nous efforçons de maintenir.Vos commentaires concernant sont pris très au sérieux. Nous comprenons l'impact négatif que cela a eu sur votre réveillon, et nous nous excusons sincèrement pour cette déception.Nous allons immédiatement partager vos retours avec notre équipe de restauration pour prendre les mesures nécessaires afin d'éviter que de tels incidents ne se reproduisent à l'avenir.Nous vous remercions de nous avoir informés de votre expérience, et nous espérons avoir l'opportunité de vous accueillir à nouveau pour vous offrir une expérience bien plus positive.Cordialement,

Dear Mr Eklund, Thank you for choosing Le Grand Bordeaux for your second stay in September 2023. We're thrilled to hear that you not only love Bordeaux but also enjoyed an excellent experience with our service and food. Your kind words about the improvement since your 2019 trip are greatly appreciated. We look forward to welcoming you back and continuing to exceed your expectations.Best regards,

Dear Reynel Bedoya Rodriguez, Thank you for your kind words about our hotel on Expedia. We're delighted to hear that you found it excellent, classic, elegant, and in good condition.We appreciate your feedback and hope to welcome you back for another memorable stay. Please feel free to share any preferences you may have for your next visit.Best regards,

Dear Daiji, Thank you for your positive review of Le Grand Hôtel de Bordeaux! We are delighted to hear that you had an excellent stay with us. We constantly strive to provide our guests with an exceptional experience and we are pleased that you enjoyed our service.We look forward to welcoming you back on your next visit to Bordeaux. Please do not hesitate to contact us directly if you have any specific requests to make your next stay even more enjoyable.We look forward to seeing you soon at the Grand Hôtel de Bordeaux!Sincerely

Dear Hollie, Thank you so much for taking the time to leave a review. We are delighted that your stay at the Grand Hôtel de Bordeaux was so exceptional. It is a pleasure to read that our team was able to offer you exceptional service, from the personalised welcome to the impeccable cleanliness of the room.We will certainly pass on your praise to Josephine, who seems to have left a memorable impression with her restaurant recommendations and the thoughtfulness of the canelés. We look forward to welcoming you back to the Grand Hotel de Bordeaux and providing you with an equally exceptional experience on your next visit. Thank you again for sharing your positive experience.Sincerely,

Merci pour votre belle notation !

Dear Mr Sison, Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are sincerely apologetic for the inconveniences you faced during your stay. We understand that certain aspects fell short of your expectations, and we are committed to addressing these concerns.Regarding the layout of our property, we regret any inconvenience caused by the limited access to certain rooms via a single service elevator. The historical structure of the building restricts our ability to alter this, and we apologize for any discomfort this may have caused.We are grateful for your positive remarks about our central location, and we are glad that you found the service efficient and satisfactory in our in-house restaurants.Furthermore, we have taken note of your comments about the faux silk flowers and will address this aspect to create a more pleasing ambiance for our guests.We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Best regards,

Dear Mr Chang, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the room size and lighting not meeting your expectations. Your input is important to us, and we will take it into account to improve our guests' experience.Hoping to have the opportunity to welcome you again and change your impression.Best regards,

Dear Mrs BoncuoreWe are thrilled to hear that you had a wonderful stay with us! It was a pleasure having you as our guest, and we are delighted that you enjoyed your time at our establishment.Your positive feedback is truly appreciated, and it serves as encouragement for our team to continue providing exceptional service and creating memorable experiences for all our guests.We look forward to the opportunity to welcome you back for another wonderful stay. Please don't hesitate to reach out to us if there is anything we can do to make your next visit even more enjoyable.Best regards,

Dear Mr Richer La FlecheWe would like to thank you for taking the time to let us know about your recent stay. We are delighted that you enjoyed the decor of the room and lounge. We look forward to welcoming you back in the future and providing you with a pleasant experience.Yours sincerely

Dear Mrs J Breeze BreezeWe thank you for choosing InterContinental Bordeaux, Le Grand Hôtel for your recent stay. We are delighted to hear that you enjoyed your overall experience with us. However, we apologize for any issues you encountered with the housekeeping service during your stay.Please rest assured that your comfort and satisfaction are of utmost importance to us. Your feedback regarding the housekeeping service has been forwarded to our operations management team to take the necessary actions and address these issues immediately.We hope to have the opportunity to welcome you back to InterContinental Bordeaux, Le Grand Hôtel and provide you with the five-star experience you deserve.Best regards.

Thank you for your positive feedback!

Dear Mr & Mrs DuboisWe are delighted to hear that our hotel staff was able to assist you effectively in locating your lost bag. We understand how challenging it can be to deal with such situations, and we are glad that our team was able to provide you with the support you needed.Your positive feedback means a lot to us, and we are committed to ensuring that all our guests have a seamless and enjoyable experience during their stay. Should you require any further assistance or have any more feedback to share, please feel free to reach out to us.We look forward to welcoming you back to our hotel in the future.Best regards,

Dear Won Namkung,Thank you for choosing the Grand Hôtel de Bordeaux for your stay and for sharing your experience with us. Your feedback is extremely valuable to us as it allows us to constantly improve our services.We are pleased to hear that you enjoyed our staff and the service you received during your stay. However, we are sorry to hear that you were not entirely satisfied with some aspects of your stay.With regard to breakfast, we understand your concern about the variety on the menu. However, our buffet remains varied to allow everyone to enjoy a breakfast they appreciate. We are also sorry to hear that your room was cold. Your comfort is our priority, and we take steps to ensure that rooms remain at a comfortable temperature.With regard to the dinner you mentioned, the freshness of our food is paramount and does not match the quality standards we offer on a daily basis. We are sorry to hear that this had an impact on your experience.Thank you again for sharing your feedback, as it helps us to improve our services and ensure our guests have exceptional stays. We hope you will give us another opportunity to welcome you and provide you with a memorable experience.Sincerely, Marion from marketing department

Cher Ulf Rahbek, Nous tenons à vous remercier d'avoir partagé vos impressions avec nous. Nous sommes ravis que vous ayez vécu un moment d’exception. Nous avons partagé vos impressions avec nos équipes et nous espérons avoir la chance de vous accueillir de nouveau lors de votre prochain séjour sur Bordeaux. Bien cordialement, Marion - Service Marketing

Cher client,Nous tenons à vous remercier sincèrement d'avoir pris le temps de partager votre expérience au Grand Hôtel de Bordeaux. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour en notre compagnie, en particulier en tant que famille avec un bébé.La gentillesse de notre équipe est l'une de nos priorités, et il est encourageant de savoir que vous l'avez appréciée. De plus, nous sommes ravis d'avoir pu vous surclasser en junior suite pour rendre votre séjour encore plus spécial.Le fait que vous ayez apprécié notre spa et le petit-déjeuner est une excellente nouvelle. Nous nous efforçons continuellement d'offrir des expériences inoubliables à nos clients, et vos commentaires positifs nous encouragent à persévérer dans cette voie.Nous espérons sincèrement vous accueillir à nouveau au Grand Hôtel de Bordeaux à l'avenir. Cordialement,Marion du service marketing

Dear Mrs Healy, Thank you for your kind words! We're thrilled to hear that you had an excellent stay at our beautiful hotel and that our staff's friendliness and helpfulness made your experience even more enjoyable. We look forward to welcoming you back for another wonderful stay in the future. Your satisfaction is our priority, and we're here to ensure your next visit is just as fantastic!Best regards,

Dear Mr Mackin, Thank you for your wonderful review! We're thrilled to hear that your stay at the Intercontinental Bordeaux was amazing from start to finish. It's great to know that you enjoyed the fantastic room, comfortable bed, and superb food at both breakfast and in the evening at our restaurant. We take pride in our attentive and kind staff who aim to provide the best service possible. We can't wait to welcome you back for your next visit to Bordeaux. Your satisfaction is our top priority, and we're excited to make your next stay just as enjoyable as this one.Best regards,