We just returned from a 3-night stay at this property. Although we love the Reserve at Sugar Mountain and stay there annually, this property was a letdown and we primarily blame the management company, as opposed to the owners. We are normally pretty easy to please renters; however, the following observations about this property caused a disappointing experience:
- Ant problem – One of our guests was bitten and visible traps are placed around condo
- Coffee maker doesn’t work; fortunately a spare was found in a closet
- ONE roll of tissue for each bathroom & ONE roll of paper towels were provided - ONE! And there were no additional rolls found anywhere in the condo.
Appliances are well worn
- Dried food found on plates and dirty glasses
- Broken glass pieces found in dishwasher
- Paper window blinds from the 70’s covered in brown stains
- Trash left in cans throughout the condo
- Food/candy wrappers found in multiple locations around the condo
- While we originally thought there was no laundry detergent because no was located in laundry room, we later found detergent packets under sink with dishwashing detergent and both looked almost identical. Unfortunately, we mistakenly used the run the laundry detergent packet in the dw and it made a huge mess! This properly is not well-managed at all and does need updating. Otherwise, the property met our needs for accommodations and location.