We rented this home for a family reunion to celebrate the life of my grandfather who recently passed away. He loved Boone and the NC Mountains. While the home was beautiful, it was an incredibly stressful weekend due to a lot of lies/omissions from the rental company.
First issue (minor on its own), we were told less than 24 hours prior to our arrival that the hot tub was not working—ok, things happen. While we were offered an alternative home, it was not offered until after some of our family had already arrived in town, and it was in a completely different city, and the alternative was not comparable to what we could have found on our own with more advanced notice.
Second issue (a legitimate safety concern), upon arrival, the house is 85+ degrees inside and we find that the HVAC (heat and cool) is not working. Further, we found out only after calling the rental company, that this issue was known in advance, would not be fixed during our stay and that the rental company had never planned to disclose the issue to us. This was NOT pleasant or safe for my 84 year old grandmother who had just lost her husband of 50 years nor was it pleasant or safe for the 2 month old infant and 1 year old staying with us. This issue was exacerbated by the unseasonably hot and cool weather that occurred during the course of our stay.
Third issue, we had a very established BASKETBALL SIZED WASP NEST under the deck. Upon walking out on the deck, the 1 year old was immediately stung and her foot left bleeding and quickly swelling. THANKFULLY, we learned that she did not have a serious allergy or this could have been much worse.
Fourth, Fifth and Sixth issues, we thought that the 4th/5th issues would be the last, a simple issue of the microwave being broken and small carpenter ant problem around the sink, but to our surprise, when my grandmother was crying about the celebrations being over and we were packing, the fire alarm goes off. She ran all around the house frantically trying to save photographs of my grandfather, but as it turned out not only was there no fire, but the fire chief confirmed that his was a recurring issue with the house and that they had been trying to get the rental company and/or owner (or anyone at all) to get the alarm fixed as it was wasting town resources and frightening tenants. We had reserved a considerably priced house for a remembrance for a special man but were met with a series of failures to disclose known issues.