4/10 Mediocre
Caty Gray U.
20 ene. 2026
No le gustó: Limpieza
We arrived on Friday for a three day weekend with no running water. After several phone calls, Carolina Cabin Rentals delivered us some bottled water for the evening. Here are my major concerns: 1) No one checked on the house on Friday before we checked in. It was cleaned on Wednesday but not checked on even though the temperatures were below freezing. 2) We called Carolina Cabin Rentals several times throughout the afternoon/evening and were promised a call back every time to follow up. We never received a single return phone call. 3) When the plumbers arrived on Saturday morning, they told us that they had reached out to Carolina Cabin Rentals the night before around to let them know they could come to the house that night, but no one answered or called them back. I was told that someone would be manning the phone until 11pm. This means that we could have had our water restored a full 12 hours before it was. Carolina Cabin Rentals did refund us one night of our stay but I feel that their customer service could use a lot of improvement. Had they done a better job, they could have fixed it before we got there or at the very least, fixed it the first night we were there.Otherwise, the house was dusty and had lots of cobwebs. The major surfaces had been cleaned but it was obvious that they skipped many other areas. As other reviewers have said, there is only one thermostat which means that the basement is freezing and the top floor is sweltering.
Caty Gray U.
Se hospedó 3 noches en enero de 2026
