Dear Nigel! Thank you for your evaluation. I had already replied to your feedback about the check-in on August 22, 2023. Since we received your reservation via Expedia.com and you certainly booked through another provider, I can well imagine that all our emails with important information did not reach you at all. This makes us very sad and we would like to sincerely apologize to you. For follow-up purposes, we would appreciate it if you could let us know if you received any emails from us and if so, which ones and through which provider you booked. It would really help us. Thank you very muchKind regards,

Hallo Edmond,vielen Dank für deinen Kommentar.Gerne kannst du uns an quality@koncepthotels.com ausführlicher schreiben, warum du uns "nie wieder" besuchen kommen magst. Wir möchten gerne mehr darüber erfahren.Vielen Dank und viele Grüße

Dear KeijiThank you for your email and your open words.We regret that the lift is out of order. Due to general supply problems in the industry, the repair is unfortunately scheduled for the end of June 2023. Please excuse us, but our hands are tied here, as we cannot actively influence this.The EXTRA LARGE category you booked is limited to 3 rooms on the 4th floor and we do not have any rooms in this category on the 1st floor. During the period you booked, the rooms on the lower floors were already booked, so it was not possible to make a change. We are very sorry.We point out on expedia.com that we operate our hotel digitally and sustainably. We will take another close look at the information and make improvements if expedia.com does not make sufficient reference to this.All the best for you