2/10 Terrible
Gina K.
4 ago. 2025
No le gustó: Limpieza
Worst host ver
I rented The Sugar Shack in Meridian Idaho for a Friday-Monday with a late checkout Monday. Got in at 1am Saturday and went to bed. When we got up Saturday morning we realized the carpet was gross and we wouldn’t walk on it barefoot. The toilet had issues flushing and there was a hole in front yard where it appeared they were working on plumbing. The backyard was not maintained and there was mold on the AC unit. The couches looked dirty also so wouldn’t sit on them. Reached out to host, Julie on Saturday morning who instantly replied with a thanks for staying response. Reached out immediately again and it took her over 3 hours for her to respond. We already left. We were there less than 12 hours. She did reimburse the late checkout but that was it. She was rude and denied everything. I stayed on it and contacted VRBO and they reimbursed the 71 fees to them. Julie and I went back and forth and she canceled my reservation herself on Sunday morning but refused to reimburse me even the one day. If she wasn’t reimbursing me then she had no right to cancel my reservation. She then admitted they went on Sunday and fixed the toilet and I Think put a couch cover on couch. Still rude and refusing to reimburse. I asked for at minimum the one day since she cancelled reservation not me or I’d be happier with half. But she refuses.Make sure to read reviews and question doing business with them. Also pics on website are a little different than home itself. They need updated pics.
Gina K.
Se hospedó 3 noches en agosto de 2025
