4/10 Mediocre
Sierra
19 sept. 2025
Le gustó: Servicios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
One of the worst staffed and run down hotels I've ever stayed at. Just a few of our issues at this resort:
- Waited for 45 minutes for a Bellhop to take us to our room, they never came. When we did run into one, he led us in the wrong direction and was on a phone call the entire time.
- Several spiders in our room.
- Mattress, bedding & all towels were stained with various colours. When we got new ones, they were also stained. Bedding was cheap, thin, and did not cover the bed - the sheets weren't even the right size.
- Room was super run down, specifically the floor. Was dirty when we arrived, also several cracks and dents.
- Our room didn't lock.
- Staff at front desk lost our keys, and they were generally unfriendly when checking in and out.
- There are five floors worth of stairs (approx 180) to get anywhere, NOT friendly for anyone with mobility issues. The elevators all take ages and the system is terrible.
- Our fridge did not work and was emitting a weird smell.
- When we complained about these issues, they threw water on the floor to "mop" with our belongings there, and the lock was just screwed into a different part of the door.
- Multiple restaurants advertised which were not open, restaurant options were very limited.
I would NOT recommend this resort as a four star. The only redeeming parts are the pool and beach, both of those are clean and have gorgeous views. Gym is also good. Otherwise, this would be a 1 star.
Sierra
Se hospedó 2 noches en septiembre de 2025
