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Opiniones sobre Caresse, a Luxury Collection Resort & Spa, Bodrum

5 out of 5
Caresse, a Luxury Collection Resort & Spa, Bodrum
Adnan Menderes caddesi No: 89, Asarlik Mevkii PK 225, Bodrum

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 57 de 82 opiniones" "
Evaluación: 8 - Bueno. 20 de 82 opiniones" "
Evaluación: 6 - Aceptable. 1 de 82 opiniones" "
Evaluación: 4 - Mediocre. 1 de 82 opiniones" "
Evaluación: 2 - Terrible. 3 de 82 opiniones" "

9,6/10

Limpieza

9,0/10

Personal y atención

9,6/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Isaacmichan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo muy bien, en el checkout tuvimos un inconveniente ya que realice unos pagos en efectivo y no me los querian meter al estado de cuenta hasta que pasaron 15 minutos discutiendo lo hicieron
Se hospedó 5 noches en agosto de 2019

10/10 Excelente

TOLGA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en marzo de 2024
Respuesta de Ece Aydın el 9 may. 2024
Dear Tolga,Thank you for your wonderful feedback!We are thrilled to hear that you enjoyed your experience with us, from our accommodations to the service provided by our staff. We look forward to welcoming you back in the near future.Ece AydınAssistant Guest Relations Manager

8/10 Bueno

UGUR

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Harun Nalbat, Hotel Manager el 12 ene. 2024
Değerli Uğur Bey,Caresse, a Luxury Collection Resort & Spa Bodrum'dan selamlar! Öncelikle otelimizde güzel bir konaklama deneyimi yaşadığınız için memnuniyetimizi belirtmek isteriz. Konaklamanız süresince keyifli zaman geçirdiğinizi duymak ve unutulmaz anılarla sizleri uğurladığımızı bilmek bizleri çok mutlu etti. Sizin gibi değerli misafirlerimizin olumlu geri bildirimleri, bizim için büyük önem taşımaktadır. Sizlerin de tatilinizden keyif aldığınızı görmek ve güzel yorumlarınıza tanıklık etmek bizlere ekstra motivasyon sağlamaktadır. Bir sonraki tatilinizde sizleri yeniden Caresse, a Luxury Collection Resort & Spa Bodrum'da ağırlamak dileğiyle. Saygılarımla,Harun NalbatHotel Manager

10/10 Excelente

Fatima

Se hospedó 3 noches en noviembre de 2023
Respuesta de Harun Nalbat, Hotel Manager el 20 dic. 2023
Dear Fatima, Warm greetings from Caresse, a Luxury Collection Resort & Spa Bodrum!Thank you very much for your recommendation, it motivates us to continually strive for excellence in all aspects of our service. We are looking forward to welcoming you back to Caresse, a Luxury Collection Resort & Spa Bodrum as soon as the opportunity arises.Best regards,Harun NalbatHotel Manager

8/10 Bueno

Edward, Chevy Chase

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza
ultra-modern fittings. space-age . I could not operate even the telephone , staff could not lift the curtain that descended on the sea-facing glass wall. Every body very nice but ultra-modern fittings too modern
Se hospedó 1 noche en octubre de 2023
Respuesta de Harun Nalbat, Hotel Manager el 20 dic. 2023
Dear Edward, Warm greetings from Caresse, a Luxury Collection Resort & Spa Bodrum!Thank you very much for taking the time to share your feedback with us. The satisfaction of our guests is our main priority and we regret to learn that your experience left you with mixed feelings. We highly appreciate your candid review that gives us the opportunity to enhance the quality of our services. We hope to have the pleasure of welcoming you back soon at Caresse, a Luxury Collection Resort & Spa Bodrum.Best regards,Harun NalbatHotel Manager

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful beach view
A beautiful hotel, lovely view, small stone beach and clear water and great breakfast. Pricy restaurants
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Aida

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice, new property. Very clean. Food and drink service is overpriced and service have room for improvement. Otherwise it’s beautiful hotel with nice amenities
Se hospedó 4 noches en julio de 2023

10/10 Excelente

Neil

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This property is stunning. Everything is so beautiful and luxurious. The service is amazing. I would definitely recommend this property to anyone. It’s not cheap, but well worth the price.

10/10 Excelente

Carolynn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en junio de 2023

10/10 Excelente

Avi

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en junio de 2023

10/10 Excelente

Nahla

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay very nice staff and very clean
Se hospedó 4 noches en mayo de 2023
Respuesta de Guest Service Team el 21 may. 2023
Dear Nahla;Thank you for your review about your stay with us.Looking forward to welcoming you again in the near future.Best regards

8/10 Bueno

SAUL

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
the property is new and located in a beautiful setting. food was good, beach and pool area was very nice. Staff was pleasant and helpful but they need to be trained more.
Se hospedó 4 noches en mayo de 2023
Respuesta de Guest Service Team el 15 may. 2023
Dear Mr. Sau,Dear Mr. Brown;We would like to thank you to share your comments with us.We are delighted to hear that you had a great time with us. It was a pleasure to have you in our beautiful hotel. We are taking notes about training to staff thank you so much it will be very useful for our improvement.Looking forward to welcoming you again in Caresse, a Luxury Collection Resort & Spa.Sincerely;Guest Service Team

10/10 Excelente

Natalie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff are extremely pleasant. Service is of very high standard, staff very helpful. My housekeeper was very trustworthy and gave me great services throughout my stay. Shall return before the end of summer beautiful holiday destination/hotel
Se hospedó 3 noches en abril de 2023
Respuesta de Caresse, a Luxury Collection Resort & Spa el 21 abr. 2023
Dear Natalie;We would like to thank you to share your comments with us.We are delighted to hear that you had great time with us. It was a pleasure to have you in our beautiful hotel. Looking forward to welcome you again in Caresse, a Luxury Collection Resort & Spa.Sincerely;Guest Service Team

8/10 Bueno

Eliahu

Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Summer 2022
Wonderful experience at Caresse we enjoyed every minutes we spend there, the beach was beautiful. I would like to thank Mr. Onur for making our stay at ease stress free. And Mr. Utim at the reception such a professional guy, thank you so much 😊
Se hospedó 8 noches en agosto de 2022
Respuesta de Alex Mousios / General Manager el 26 dic. 2022
Dear Guest,Thank you so much for your great feedback. We are delighted to see that you fully enjoyed your daughter’s wedding and that you were impressed with the service received. Your feedback is huge motivation for us to continue directing our efforts into delivering an impeccable service to all our guests. Thank you once again for choosing Caresse, a Luxury Collection Resort & Spa, Bodrum and we hope to welcome you again on your next visit to Bodrum.Sincerely,

6/10 Aceptable

Abdullah

Se hospedó 7 noches en agosto de 2022

10/10 Excelente

michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property and rooms. Sea view is worth the premium.
Se hospedó 1 noche en mayo de 2022
Respuesta de Alex Mousios / General Manager el 26 dic. 2022
Dear Mr. Michael,Thank you so much for your great feedback on your recent stay in our hotel. We are happy to see that you enjoyed your stay and that you recognized the effor of our staff who always aim at delivering their service at the highest level. Looking forward to hosting you in our hotel again to deliver a perfect stay that you have come to expect from Caresse, a Luxury Collection Resort & Spa, Bodrum.Sincerely

10/10 Excelente

Farah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Incredible stay. Unforgettable experience staying here. The views are breathtaking
Se hospedó 2 noches en mayo de 2022
Respuesta de Alex Mousios / General Manager el 26 dic. 2022
Dear Ms Farah,Thank you so much for your great feedback on your recent stay in our hotel. We are happy to see that you enjoyed your stay and that you recognized the effor of our staff who always aim at delivering their service at the highest level. Looking forward to hosting you in our hotel again to deliver a perfect stay that you have come to expect from Caresse, a Luxury Collection Resort & Spa, Bodrum.Sincerely

10/10 Excelente

Jonny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en mayo de 2022

10/10 Excelente

Joanna

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2022

10/10 Excelente

Türker

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Alles war super, nichts auszusetzen
Se hospedó 8 noches en septiembre de 2021

8/10 Bueno

Burak

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2021

8/10 Bueno

seham

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

MOHAMED ANTRI

Se hospedó 3 noches en agosto de 2021

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel with stunning view. The staff is very professional and friendly. The food is very tasty. Thank you Caresse team for making our stay memorable. We will definitely come back and will recommend it to all our friends.
Se hospedó 4 noches en mayo de 2021
Respuesta de Alex Mousios / General Manager el 26 dic. 2022
Dear Guest,Thank you so much for your great feedback on your recent stay in our hotel. We are happy to see that you enjoyed your stay and that you recognized the effor of our staff who always aim at delivering their service at the highest level. Looking forward to hosting you in our hotel again to deliver a perfect stay that you have come to expect from Caresse, a Luxury Collection Resort & Spa, Bodrum.Sincerely

8/10 Bueno

Aziz, Kuwait

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely view, friendly staff, clean and well organized room.
Se hospedó 1 noche en octubre de 2020

10/10 Excelente

Cliente verificado

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en octubre de 2020
Respuesta de Serkan Ozcan el 4 nov. 2020
Dear Guest, We are delighted to receive your survey which has understood your stay was at your satisfactory. We look forward to welcome you back to our lovely resort. Best regards, Serkan Ozcan Front Office Manager

2/10 Terrible

Hikmat

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en octubre de 2020

8/10 Bueno

Murat

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Kaliteli şık ve iyi hizmet
Se hospedó 2 noches en septiembre de 2020

10/10 Excelente

Laura

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2020
Respuesta de Serkan Ozcan el 22 oct. 2020
Dear Ms. Laura, Thank you very much for positive feedback. We look forward welcome you back in the near future. Best regards, Serkan Ozcan Front Office Manager

8/10 Bueno

Jason Josh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good property for sunrise
our stay was nice. a little dated with fake plants dotting the property. But staff was friendly and efficient. Beach was clean and good location best for sunrise as it doesn’t see the sunset . Rooms have semi blocked ocean views.
Se hospedó 1 noche en octubre de 2020
Respuesta de Serkan Ozcan el 22 oct. 2020
Dear Mr. Josh, Thank you very much for your valuable feedback. Caresse is taking most advantage of being in the beauty of natüre and very careful on live plants and envoirnment. I would be very happy if you expand the outdated fake plants comments. We look forward to welcome you back to our lovely hotel. Best Regards, Serkan Ozcan Front Office Manager

10/10 Excelente

Ömer sefa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2020

10/10 Excelente

NJTraveler, NewJersey

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a wonderful time at this beautiful hotel! The property is beautiful, clean and the rooms are very nicely appointed. The only “complaints “are that the only restaurant is expensive and serves only Asian/Japanese sushi on the menu. There should be more options available. Also, there is no concierge desk and the front desk staff seems to be frequently overwhelmed with guests arriving, departing or needing assistance. We visited the other Marriott property in the area called Bodrum Edition, which was very lovely and I had fantastic restaurants. If we were to return, we would probably stay there instead.
Se hospedó 4 noches en septiembre de 2020
Respuesta de Serkan Ozcan el 14 oct. 2020
Dear NJ Traveler, Thank you very much for your constructive feedback. We will definetly take in serious consideration all your comments, as we are seeking all oppurtunuties to improve our services. We look forward to welcome you back to our lovely property. Best regards, Serkan Ozcan Front Office Manager

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en agosto de 2020
Respuesta de Serkan Ozcan el 14 oct. 2020
Dear Mr. Anonymous, Thank you very much your nice feedback. We look forward to see you near future in our lovely resort. Best regards, Serkan Ozcan Front Office Manager

4/10 Mediocre

François

No le gustó: Personal y atención, estado de la propiedad e instalaciones
A fuir
Personnel incompétent. Niveau d'anglais médiocre et surtout aucun respect du port du masques durant le service et en cuisine... les cuistos ne portent jamais de masque pour cuisiner. Ce n'est pas faute d'avoir parlé avec plusieurs manager dont leur directeur général rien m'a changé pendant les 4 jours de ce sejour...
Se hospedó 4 noches en agosto de 2020
Respuesta de Serkan Ozcan el 17 oct. 2020
Chér François, Nous nous excusons pour tous les inconvénients. Nous avons pris les mesures nécessaires et corrigé pour tout le personnel. Nous sommes impatients de vous accueillir de nouveau dans un proche avenir. Sincèrement votre, Serkan Ozcan / Front Office Manager

8/10 Bueno

Chariie, London

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall we really enjoyed our stay. The amenities are good. We loved the beach area and Buddha Bar - great setting, food & service. However, for a 5 star hotel, some things could be improved. Check in was a little lacklustre - no welcome drink/cold towel etc. on arrival - and housekeeping & guest services were not as efficient as they could have been. Our room wasn’t turned down at night, they were slow to bring things we asked or, didn’t collect our luggage etc. The Goss restaurant was also closed with no explanation as to why in high season. Still enjoyed and would return though for the setting.
Se hospedó 2 noches en agosto de 2020
Respuesta de Serkan Ozcan el 17 oct. 2020
Dear Chariie, Thank you very much for your kind respnse to survey. We do apologize not creating a warm welcoming with some drinks. We always do last 4 years however this year due to Covid19 we could not able to implement some of our unique guest touches. I am very sorry of the service delays and we will definetly correct it immediately. We hope you see in the near future much healthy conditions for all around the World. Best regards, Serkan Ozcan/ Front Office Manager

10/10 Excelente

Sevda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2020

2/10 Terrible

Cliente verificado

Viajó en grupo
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Horrible
This place doesn't just lack attention to detail, it lacks attention to literally everything. I asked for a quiet room. I was told that it's above the restaurant so there will be music until 12 but afterwards quiet. The music was still on 3AM. We went to the beach and there was no "avaliable" places, which in this hotel means that if someone comes in the morning and just puts a hotel towel than it is occupied for the rest of the day. This no way of managing sitting if all guests should have a chance to get a sunbed a some time point during the day and have a good experience. As long as there is no personal belongings, a place should not be occupied. We asked an employee to order at the beach, he promised to be back and never came back. 1h later we finally found another one and he said the same. After explaining that we've been waiting for 1h he took our order. During dinner we had to wait so long to get help and afterwards 3 different employees came and got our order and still it took forever to get our food. We wanted our food at the same time and I got my food 20min before my friends and everything came in the wrong order. Through out the night we had to get up from our table to find someone to help us. For breakfast we had the same experience, we were told there were no seats outside then other guests coming after us went right out and sat down. We had to place our order 5 times. Worst thing, they completely ignore the fact that I have food allergies.
Se hospedó 1 noche en julio de 2020

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
As instalações e o Visual perfeito. Café da manhã excelente.
Se hospedó 3 noches en mayo de 2018

10/10 Excelente

Katerina

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Very nice, but ...
The hotel is really very nice, not far from the Bodrum center by taxi, but the service of the hotel Caresse is horrible. The only one person Nurcay was perfect. Actually we are repeated guests and we came back because of her. But she got ill after 4 days of our stay so we had the chance to see that the service doesnt work at all. The room service also terrible. They forgot several time to refill complimentary water and coffee. The lady from houskeeping was very good.
Se hospedó 11 noches en octubre de 2019

8/10 Bueno

John

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Satified, but...
My wife and I celebrated our 25th Anniversary at Caresse during the first week of October. The resort's amenities and location were the primary reasons for us choosing to stay there. The spa and staff were amazing as we were able to enjoy a day of blissful relaxation. Unfortunately, we noticed that much of the resort was not in use and basically not offered to the guests due to the late season accomodations (ie. seating areas without cushions, some stores closed, lack of staff to accommodate guests). Overall it was a peaceful stay but lacked the 5⭐ service and attention to detail that we are accustomed to based on the resort rates.
Se hospedó 3 noches en octubre de 2019

10/10 Excelente

Imad, Riyadh

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a total pleasure the entire trip. Food, spa, boat ride, in town transportation
Se hospedó 6 noches en septiembre de 2019

10/10 Excelente

Abdulelah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful vacation at Caresse
We stayed there for 3 nights. Everything was perfect, we really cannot complain.
Se hospedó 3 noches en septiembre de 2019

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The rooms are great with a great view of the water. Restaurant food is ok but not very good. Food service and quality could be improved.
Se hospedó 3 noches en septiembre de 2019

10/10 Excelente

Jean-Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en septiembre de 2019

8/10 Bueno

DA, New York

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really nice property and very polite and friendly staff
Se hospedó 5 noches en septiembre de 2019

10/10 Excelente

Naser

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing place
It was amazing! The staff are friendly and very helpful. The hotel is very clean and its a great place for family vacations
Se hospedó 4 noches en julio de 2019

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the staff services in all means I found the most unique thing was the accomodation in terms of the view from room and the romantic lighting & internal design in room & bathroom I disliked the website from booking the hotel through trivago / expedia as they were extremly not clear, not fullfilling my requierments properly packedge price was expensive somehow. I would personly like to special thank some staff names - seren -merve - tuskan -yelmz -karrna Thanks again Best regards,
Se hospedó 3 noches en junio de 2019

10/10 Excelente

Cliente verificado

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff are friendly. Hotel is very clean. Relaxing. Near city center
Se hospedó 2 noches en junio de 2019