Mostly, it was a nice stay. The kitchen was well stocked and everything was as described. The management company was mostly responsive when we had issues. The house is nice and in a great location. And, the creek at the back of the property provided lots of entertainment for our kids.
The mattress in the primary bedroom is quite uncomfortable- there are depressions in the mattress that kept pushing us to the middle of it. It felt like sleeping on the edge of a small hill. It’s time for that mattress to be replaced.
The main problem keeping this place from getting a 5 star review, however, was the cleaning crew who was still there, smoking on site when we arrived after the check-in time. They folded damp towels and placed them on beds as of they had been fully cleaned and dried. A couple of the towels smelled so terribly of cigarette smoke that we had to wash them before using them, they left the dishwasher full of dishes, and the door to the basement level was locked with a code that wasn’t provided to us, so we couldn’t access appropriately half of the house we rented including the laundry room until the property management company provided the code the morning after our arrival. Also, despite having communicated with the management company about not having a gas key for an indoor fire place, a representative showed up unannounced, confused thinking we needed help with the hot tub.
If they get a new mattress and cleaning crew, the place would be great.