We loved the cabin! It has a path around the outside that is lovely. The location couldn’t be more ideal. We would love to rent it every time we take a husband/wife trip.
Unfortunately, our trip got off to a rough start, as the rental agency didn’t give us the correct code to enter.
This should not have been a big deal, we arrived about 6:30 or 7, so we called the rental agency right away. Being that they are a professional agency that handles many properties and has many employees, we thought someone would contact us back fairly quickly. An hour and half later we had to make a decision, so we were driving home when someone found the time to call us back. We were thankful, but understandably frustrated at this point. We turned around and went back and it took a while to find a code to get us in. Why offer an ‘after hours service’ if you aren’t going to follow up in a timely fashion, especially knowing you have renters arriving that evening ‘after 4’?
We hoped to hear an explanation or apology from a manager the next day, but we didn’t. I wouldn’t be writing this if someone addressed the issue, making it clear there is some importance of our time, effort and money spent.
We have rented so many times from individuals and never had any issues.
They have all been kind and helpful.
I wish we felt the same here.