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Opiniones sobre Kyah Hotel

4 out of 5
Kyah Hotel
Cnr Evans Lookout and Valley View Rd, Blackheath, NSW

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 150 de 238 opiniones" "
Evaluación: 8 - Bueno. 62 de 238 opiniones" "
Evaluación: 6 - Aceptable. 21 de 238 opiniones" "
Evaluación: 4 - Mediocre. 4 de 238 opiniones" "
Evaluación: 2 - Terrible. 1 de 238 opiniones" "

9,4/10

Limpieza

9,4/10

Personal y atención

8,8/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maree

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What a find!! Brilliant property, good location, hot tub was great but the kicker was the restaurant!! The food was sensational and staff and service were brilliant...turned a weekend away into a fantastic memory...we will be back!
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Amy-lee

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
We drove in from the town on blackheath wanted to just have a small anniversary getaway. Check in was ok , we wernt really welcomed or made aware of anything in or around the the property for example (a tea room and an internal corridor to get to reception) the rooms tv was severly broken so we went back to reception to let then know. We had to wait for a repair man that said that it was unfixable. Then had to wait on wether they would decide to repair/replace it or move us.. they moved us after but this resulted in our booking for the hot tub to run over time because we had to wait for a descision. This was extremely inconvenient and we were just offered the same room equivalent as a replacement .. even though it was not our fault. Secondly , the booking platform we booked through said dinner was available. This is incorrect, we stayed on a monday and nearly everything is closed in this area.. so beware. The wine we ordered at the bar was out of stock but instead of asking what else we wanted they just chose for us. The room itself was nice and comfy but the wifi cut out constantly. I assume its because we were at the very back end of the building.. Lastly, in the morning we walked in for the complimentary breakfast. We had zero greeting and were given no direction. We decided to just get a plate .. the food was stale and aweful. The coffee was cold and the woman who was we think a staff member was all over the place. We thought she was a guest.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Yi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love the vibe and love their bicycles.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Honey

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great vibes. Love, love, love! Will be back another time. Highly recommend.
Se hospedó 1 noche en abril de 2024
Respuesta de Team Kyah el 21 abr. 2024
Hi Honey, Thank you for your review. We are glad to hear that you had a wonderful stay with us. We hope to welcome you back again in the future.Kind regards,

10/10 Excelente

Vincenzina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely place.
Se hospedó 1 noche en abril de 2024
Respuesta de Team Kyah el 18 abr. 2024
Hi Vincenzina,Thank you for your review.We hope to welcome you back again soon.Kind regards

8/10 Bueno

Giovanni

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
The property is well kept, rooms are spacious but have next to no storage which can be an issue for people who are staying for a bit longer and like to unpack during their stay. The rooms are well insulated so you dont even need the a/c overnight. Rooms are a bit noisy; you can hear people's bathrooms They urgently neee to fix the shower. Its a massive pain to regulate the temperature. You either freeze or get scalded with boiling water. I saw some other comments pointing to the same problem so not sure anything has been done. It's a good place to stay but our overall experience has been 'meh'.
Se hospedó 4 noches en abril de 2024
Respuesta de Team Kyah el 18 abr. 2024
Hi Giovanni,Thank you for your review and much appreciated feedback.We are continuing to update our hotel to improve the guest experience. The showers feature quarter turn taps, which are being introduced in most new establishments as they are very easy to turn for people of all ages. We hope to welcome you back again soon.Kind regards

6/10 Aceptable

seret

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Lighting is limited in the room. Staff is slow. The fire alarm randomly goes on and gets noise especially in the middle of the night. The kettles in the room were burnt from previous users and so were the replacements. All in all, not a very convenient stay
Se hospedó 1 noche en abril de 2024
Respuesta de Team Kyah el 11 abr. 2024
Hi Seret,Thank you for your review. We appreciate your feedback and will continue to improve our hotel.Kind regards

10/10 Excelente

Amanda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Kyah el 9 abr. 2024
Hi Amanda,Thank you for your review.We are glad to hear that you enjoyed your stay with us.We hope to welcome you back again in the future.Kind regards

10/10 Excelente

Umesh

All good!! Excellent service
Se hospedó 1 noche en abril de 2024
Respuesta de Team Kyah el 9 abr. 2024
Hi Umesh,Thank you for your review.We are glad to hear that you enjoyed the amenities and your stay with us.We hope to welcome you back again in the future.Kind regards

10/10 Excelente

Kristof

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice property. Sauna on premises was a big plus. Restaurant offered a great choice of food that was delicious. I have enjoyed my stay at this hotel over the Easter Holiday weekend.
Se hospedó 3 noches en marzo de 2024
Respuesta de Team Kyah el 9 abr. 2024
Hi Kristof,Thank you for your review.We are glad to hear that you enjoyed the amenities and your stay with us.We hope to welcome you back again in the future.Kind regards

6/10 Aceptable

Diane

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
The Kyah was aesthetically pleasing to the eye . The keyless entry was convenient. The rooms were very dimly lit . There was no where to hang wet clothes in the rooms without them dripping over the floor, ideally an outdoor area to hang clothes would be ideal. limited places to hang clothes in the rooms . We also found that limited areas to eat food that we had purchased ourselves as there is no table and chairs in the room that we had and only chairs and no tables in the outdoor area. We also had a small incident where our reserved spot for the hot tub was double booked which was very disappointing the staff did offer a different time but it was inconvenient. Overall a lovely place suited for one or two nights only . We stayed 6 nights would not stay there for a long stay .
Se hospedó 7 noches en marzo de 2024
Respuesta de Team Kyah el 9 abr. 2024
Hi Diane,Thank you for your review.We are glad to hear that you enjoyed overall stay with us.Our onsite restaurant & bar, Blaq is open 7 days a week for guests to enjoy a nice meal and drink. On Monday & Tuesday, we serve light meals, but feel free to purchase your own food and come sit with us! You can also eat in the Greenhouse or in other common areas around the property.We hope to welcome you back again in the future.Kind regards

8/10 Bueno

Veronica

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We went for a girls' night away and it was so pretty. The rooms were really clean and neat, the staff were really friendly. The breakfast grazing table was amazing. If anything, would just suggest a bit of extra lighting in the bathroom but that's all. We'll stay again when we come to the blue mountains...
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Kyah el 9 abr. 2024
Hi Veronica,Thank you for your great review.We are glad to hear that you enjoyed a nice girls night away.We hope to welcome you back again in the future.Kind regards

10/10 Excelente

Rae

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed our 2 nights stay and regretted not staying longer. The staff were excellent and the restaurant was great.what a great relaxing experience.
Se hospedó 2 noches en marzo de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Rae,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 Excelente

Nichole

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What an amazing gem tucked away in Blackheath!! The Palm Springs vibe is so cute. The staff were amazing and helpful, the property is super cute, the room was amazing, bed super comfy. We only utilised the hot tub but that was a treat for us and so relaxing. Breakfast was yummy and staff again super friendly and helpful. Would highly recommend this little gem to everyone!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Nichole,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 Excelente

Florin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very welcoming decor and clean surroundings, a lovely little hotel. We had a nice time staying at the Kyah.
Se hospedó 2 noches en febrero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Florin,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

8/10 Bueno

Thomas

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en febrero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Thomas,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

6/10 Aceptable

Michaela

Viajó con su pareja
Le gustó: Limpieza
Ruhige Lage im Wohngebiet. Kontinentales Frühstücksbuffet wird als kostenlose Zugabe hervorgehoben, nun ja… Personal eher kühl als herzlich. Check-Out digital, das ist unpersönlich.
Se hospedó 2 noches en febrero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Michaela,Thank you for your review. We are glad to hear that you enjoyed your overall stay with us.You can check-out in person as well and our staff love to speak with all guests!We hope to welcome you back again soon.

10/10 Excelente

Hans

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Hans,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

8/10 Bueno

Merryl

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Very quirky. Good facilities and location and tennis court and hot tub great. Piped music took some getting used to. But overall very cool.
Se hospedó 3 noches en enero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Merryl,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 Excelente

Rachel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved staying at Kyah Hotel! The place is really nicely finished, rooms are spacious and comfortable. Convenient parking, and great facilities. It was great having a restaurant on site for convenience and the breakfast was lovely. Highly recommend, we couldn’t get over how good it was for the price!
Se hospedó 1 noche en enero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Rachel,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

8/10 Bueno

Eva

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bring back the check in desk We’ve always been greeted by staff at desk on arrival It was clumsy having to go to restaurant bar to be allocated a room On a positive note Blaq is always great
Se hospedó 1 noche en enero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Eva,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 Excelente

Krysti

Se hospedó 2 noches en enero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Krysti,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

6/10 Aceptable

Nancy

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Lovely grounds and restaurant was good however short on staff and room not taken care of after we returned from long dsy hiking; after finally finding someone jt was rectified. Phone type keys were a bit tempermental.
Se hospedó 2 noches en enero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Nancy,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

6/10 Aceptable

JONG, Doncaster

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Tastefully renovated and reasonably well kept place. The staff at check in was a bit let down…they sent me an email with steps to follow including to download an app to receive a key code to my room, I spent quite some time to follow it but it didn’t work, so I ask the staff at check in, who said it was not going to work because they do not have my credit card number, so I ask why they send the email wasting the guest’s time, instead of acknowledging the issue, the staff tried to justify the email… Another let down was it had nice breakfast but no juice…when asked whether there is juice, told ‘no, but you can order freshly squeezed juice for extra fee’…coffee was ordinary…they had espresso machine but you had to pay extra fee to have it…hmmmm….well, breakfast included is not the case that it is provided for free, it is paid by the guests as a part of accommodation…and generally hotels do not try to make money on juice and coffee…I found it unusual and not so satisfying…would I recommend this hotel? Yes and no, totally depending on the price…
Se hospedó 2 noches en enero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Jong,Thank you for your review. We are glad to hear that you enjoyed your overall stay with us.We hope to welcome you back again soon.

6/10 Aceptable

JOHN

Viajó con su pareja, Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones
Liked the room decor and overall appearance of the property. Not impressed with the lighting in the room - could barely read except under the reading lamp in the only chair in the room. Weird considering the bed was a king and booked for two people. Dining was ordinary - limited menu, service ordinary (waiter looked scruffy), breakfast looked great but in reality terrible with no cereal, juice only from bar at unspecified extra cost, croissants stale. Would not return to this venue
Se hospedó 1 noche en enero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi John,Thank you for your review. We are glad to hear that you enjoyed your overall stay with us.We do appreciate your feedback as we are continuing to improve the guest experience.

10/10 Excelente

Zach

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Zach,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 Excelente

Damon

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was a real gem. The hotel has been stylishly renovated and is extremely comfortable. The breakfast spread is a great bonus too. Nothing else in Blackheath comes close to this in the price range.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Lucy

Se hospedó 3 noches en enero de 2024

10/10 Excelente

Brooke

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Jenny and John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would definitely stay again. The bed was very comfortable. Buffet breakfast was good.
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Briony

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely refurb of an old motel, beautiful chefs garden and fun tennis/basketball court.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Mahshid

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Ilhabn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Cecilia

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Tom

Se hospedó 2 noches en enero de 2024

10/10 Excelente

JOHN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Caroline

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Spacious room for a family of four. Lovely veggie garden. Basketball court is good for kids.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Charley

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Selina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Michelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Sheralyn

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Michael

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Fouad

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
One night anniversary service, staff and location are great will stay in the future and I recommend this place
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Yew

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Philip

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Sharon

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There have been renovations so the rooms are more modern. Grounds are lovely. Restaurant has lovely food but a bit pricey. Bed was a tad too soft so have back ache..but thats also my age! Enjoyed my stay. Staff are lovely. Some greedy guests parked in two car spaces at the back so i had to park on the side road...otherwise a lovely stay.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Melanie

Se hospedó 3 noches en enero de 2024
Respuesta de Team Kyah el 26 mar. 2024
Hi Melanie,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 Excelente

Joan

Se hospedó 2 noches en enero de 2024