While the property itself was gorgeous and we loved the view, we ran into so many problems throughout our trip.
For starters, 3 out of the 5 amenities listed were not working (no internet, no hot tub, and no fireplace). We called multiple times to get these things fixed but they were not fixed during the entirety of our stay. When we spoke to maintenance, we were asked if we knew what the make/model was of the spa and what provider the internet was -- isn't that your job? Because of the snow, no one was able to come out and there was no assistance provided over the phone beyond "make sure the cover is on." We used our phones as hotspots for internet and were unable to use the spa as it was stuck at 55 degrees. The fireplace would not turn on.
When we booked the property, we didn't receive any instructions on how to access the facility, what the key code was, what the wifi password was, where to park, etc. It wasn't until I called four separate times that we received that information piecemeal. Luckily I did call because the place to park was NOT where the address took us to.
Finally, when I wanted to speak to someone about our experience, I called on a Sunday and was told I would receive a call back that day. I did not. Then I called on Monday and was told my account was never flagged and that the earliest I would hear back was Wednesday. On Thursday, I followed up and was told that it was likely I would hear back Friday. On Friday, I called TWICE and was told that the two times I had called had not been logged. After multiple attempts at reaching someone who could actually help, I was refunded some of the cost.
I will say that the facility is beautiful and the view is great. I will also say that the people I spoke to were kind. However, there was so much lack of communication and disorganization. We will not be back.