Arrived at about 9pm and we were checked in by a friendly receptionist. Our room was off the courtyard. It was very small, and we didn't think was priced accordingly. We were disappointed but as we were tired and only staying the one night we just went to bed.
The next morning we were shocked to see the state of the room. Dirty with signs of long term build up of dust/cobwebs almost everywhere. The bathroom was also dirty with a discarded bottle top on the floor, and plastic film, In the bedroom we noticed what appeared to be a blood test strip on the floor.
We would say that the room/bathroom had not been properly cleaned for a long time. Build up of mould around the bath shower area. We couldn't bring ourselves to use the show so left without showering! Furniture not moved to vacuum the carpet, which apparently had been changed within the last year, not in our opinion, as it was dirty and stained.
The breakfast itself was fine, but after eating cereal we still hadn't seen anyone so had to go looking in order to place the order for a hot breakfast.
The bar and dining rooms looked very nice but were in need of a deep clean.
On checking out we spoke to the receptionist who said the issues would be addressed and we were offered a drink in compensation. Which we thought was a poor gesture. It would appear from speaking to the head housekeeper that there had been a number of similar complaints.