8/10 Bueno
Arlene F.
30 ago. 2023
Le gustó: Limpieza
Problems
The house was clean,lovely, and had a well equipped kitchen. The location was fabulous. However our first evening at the house, our front door lock pad did not work. Nine of us were stuck outside the house (no wallets and children in wet bathing suits) from 7:00-9:30pm. We called Vacassa and security and they told us they could not give us a time when someone would arrive to fix the situation. After numerous phone calls and texts, we said we would call the fire dept to break down the door. We received a text at 7:45 pm that said if this was an emergency, send a text. We did that and received a text back at 11:15 pm. Lol. Finally, at 9:30 Vacassa and security both arrived. They told us that many of the lock pads are faulty, but they are not being replaced. The situation was resolved by giving us keys to the house. We feel sorry for the next tenants of the house.
Arlene F.
Se hospedó 7 noches en agosto de 2023