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Opiniones sobre Hotel Matzbach

Hotel Matzbach
Marheinekeplatz 15, Berlin, Berlin

Opiniones

5,6
Evaluación: 10 - Excelente. 0 de 5 opiniones" "
Evaluación: 8 - Bueno. 1 de 5 opiniones" "
Evaluación: 6 - Aceptable. 3 de 5 opiniones" "
Evaluación: 4 - Mediocre. 0 de 5 opiniones" "
Evaluación: 2 - Terrible. 1 de 5 opiniones" "

7,2/10

Limpieza

5,2/10

Personal y atención

2,0/10

Servicios

6,8/10

Estado de la propiedad e instalaciones

Opiniones

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Modest room in convenient location
The rooms are located above the restaurant, which is one side of an open market hall. The window in the hallway looks down on the market. The room had a small balcony that looked over an outdoor square. The room was very basic (you had to pay to use the in-room safe), the main bathroom light didn't work, and you could hear anyone walking down the hallway. Check in is at the bar of the restaurant and could have been better. We were just handed the key and left to figure it out. I had to come back downstairs to ask for the wifi password and we figured out the street entrance on our own. It is a fun neighborhood and a good location.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Captain Julian el 29 nov. 2019
Dear Guest, thank you very much for your feedback. We are sorry that you were not introduced properly to our standards. Your comments means a lot to us and will help us to improve our guest service. Best regards OYO Hotel Matzbach

6/10 Aceptable

Cliente verificado

Central beliggenhed
Ligger centralt i et spændende område
Se hospedó 3 noches en octubre de 2019
Respuesta de OYO Captain Julian el 7 nov. 2019
Dear guest, Thank you for your feedback. We are happy that you have been very satisfied with the location of the hotel. Best regards OYO Hotel Matzbach

8/10 Bueno

Andre

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Tudo transcorreu bem e um único inconveniente foi observado que a cortina do chuveiro ficava em constante movimento durante o banho e diminuiu bastante a área livre do box dificultando e atrapalhando o banho.
Se hospedó 1 noche en octubre de 2019
Respuesta de OYO Captain Julian el 1 nov. 2019
Dear Andre, Thank you for taking the time on reviewing your stay with us. We are glad that you had a nice stay with us and we will have use your comments on our showers to check what we can do to improve. Best regards

2/10 Terrible

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Didn’t sleep because of constant noise.
I had a terrible stay here I unfortunately have to say. There were lots of little annoying things that I’d normally let go (like that it states 2pm check-in, but the staff stated it was 3pm and I had to wait outside for an hour) but I hardly slept a wink here! There was a loud buzzing generator or fan or something that went on all night (it sounded like the noise a really big fridge makes but louder and incessant!). There was no-one around to ask to check it out etc. No where near worth the money paid and I don’t really know how they can even call it a hotel really. It’s a hostel. It ruined my time as I got no rest and I was so tired during my time - I slept the whole way home on my flight even though it was 1pm!!! Other annoyances: - Random screaming noises (I don’t know if there was perhaps another guest with night terrors or a disabled guest). I probably wouldn’t have noticed or heard had I been able to sleep. - No WiFi in room was even coming up on my devices except once, so there was nothing to even try to connect to, despite it saying that there is WiFi in room (I had data anyway but would be an issue if you didn’t). - TV had 3 channels. When you can’t sleep due to noise, this was more annoying. - Pillows were so uncomfortable. - No light when climbing the stairs at night to get to the rooms from the door outside.
Se hospedó 2 noches en septiembre de 2019
Respuesta de OYO Captain Julian el 23 sept. 2019
Dear guest, Thank you for taking your time on reviewing us. We are very sorry, that you made such an experience with us. Please be ensured that your comments are heard and we will do our best to improve. Kind regards

6/10 Aceptable

Cliente verificado

No le gustó: Servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de OYO Captain Julian el 23 sept. 2019
Dear Guest, thank you for rating us. Best regards