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Opiniones sobre Best Western Plus New England Inn & Suites

2.5 out of 5
Best Western Plus New England Inn & Suites
2253 Berlin Tpke, Berlin, CT

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 482 de 988 opiniones" "
Evaluación: 8 - Bueno. 326 de 988 opiniones" "
Evaluación: 6 - Aceptable. 107 de 988 opiniones" "
Evaluación: 4 - Mediocre. 36 de 988 opiniones" "
Evaluación: 2 - Terrible. 37 de 988 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Franklin

Viajó con su pareja, Viajó por negocios
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Me robaron 50 dólares, jamás me lo regresaron
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Berlin el 28 dic. 2023
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback. We are pleased to inform you that your deposit has already been released on 12/21/23 back into your account and it usually takes 3-7 business for the banks to process the amount. Unless, you used a cash app or chime card which takes up to a month. There is absolutely no need for us to commit what you have claimed. We would appreciate you discontinue the spreading of false information regarding the policies we employ.

10/10 Excelente

Ilse

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Es muy limpio y tranquilo
Se hospedó 1 noche en noviembre de 2023
Respuesta de Best Western Berlin el 6 nov. 2023
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excelente

José, Marlboro

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy satisfecho. Totalmente recomendable. Pequeño por fuera pero grande por dentro!
Respuesta de Best Western Berlin el 12 sept. 2023
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excelente

Mayerly

Viajó con su pareja
Le gustó: Servicios
Excelente
Se hospedó 1 noche en agosto de 2023
Respuesta de Best Western Berlin el 21 ago. 2023
hank you for leaving us 5-Stars, your business is very important to us and we appreciate your feedback. We certainly hope that the included amenities such as complimentary hot breakfast, indoor heated pool and free wireless internet contributed to a great stay. We look forward to you staying with us again in the near future.

10/10 Excelente

Jomar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Best Western Berlin el 26 jun. 2023
Thank you for rating us 5-Stars!! Your business is very important to us and we value your feedback. We certainly do hope the included amenities such as complimentary hot breakfast, the heated indoor pool and free wireless internet contributed to a fantastic stay. We hope you will come back and see us again soon.

10/10 Excelente

Nelson

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Me pareció excelente
Se hospedó 2 noches en septiembre de 2022
Respuesta de Best Western Berlin el 3 oct. 2022
Thank you for rating us 5-Stars!! Your business is very important to us and we value your feedback. We certainly do hope the included amenities such as complimentary hot breakfast, the heated indoor pool and free wireless internet contributed to a fantastic stay. We hope you will come back and see us again soon.

8/10 Bueno

IRINA

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buen hotel !!!
Pasamos varios días y realmente este hotel superó mis expectativas. Camas muy cómodas, habitación amplia y un buen desayuno. Lo recomendaría y regresaría
Se hospedó 5 noches en enero de 2022

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Comodidad de la habitación
VOLVERIAMOS AL HOTEL CUALQUIER VEZ
Yo creo que la estadia fue buena pero no sabiamosque habia que pedir siqueriamos que hicieran los cuartos pero a nosotros nos parecio mu bien el Hotel los desayunos normales buenos la habitacion comoda y el baño tambien
Se hospedó 5 noches en septiembre de 2021
Respuesta de Daneil M. el 30 sept. 2021
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Bueno

Rosa

Se hospedó 1 noche en agosto de 2021
Respuesta de Best Western Berlin el 13 sept. 2022
Thank you for leaving a review about your stay at our property!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy hermoso
Se hospedó 2 noches en agosto de 2021
Respuesta de Daneil M. el 9 ago. 2021
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me gusto las habitaciones y la picina me encanto todo
Se hospedó 1 noche en julio de 2021
Respuesta de Daneil M. el 21 jul. 2021
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy bueno el trato y muy limpio.
Se hospedó 2 noches en mayo de 2021
Respuesta de Daneil M. el 25 may. 2021
Thank you for rating us 5-Stars!! Your business is very important to us and we value your feedback. We certainly do hope the included amenities such as complimentary hot breakfast, the heated indoor pool and free wireless internet contributed to a fantastic stay. We hope you will come back and see us again soon.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El personal muy amable en especial la persona hoy acargo del area de la cafeteria muy atenta amable y servicial
Se hospedó 1 noche en febrero de 2021
Respuesta de Daneil M. el 15 feb. 2021
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2020
Respuesta de Daneil M. el 13 oct. 2020
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El cuarto limpio la cama muy dura la nevera no funcionaba la pisina solo es 1 hr de servisio y el desayuno no bueno
Se hospedó 2 noches en agosto de 2020
Respuesta de Daneil M. el 8 sept. 2020
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Bueno

Luis

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2020
Respuesta de Daneil M. el 17 ago. 2020
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en febrero de 2019
Respuesta de Daneil M el 9 abr. 2019
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Also happy that you were able to enjoy the amenities, such as the hot complimentary breakfast, the indoor heated pool, free wireless internet and our fitness center. Looking forward to seeing you again soon.

10/10 Excelente

Sandra Pérez M, Connecticut

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantastico
Nuestra estancia fue de maravilla. La única situacion que no nos agradó mucho. fue la cantidad de químico en la piscina. el dia de despedida de año. ya que el clorox usado estuvo muy fuerte para un lugar cerrado. no pudimos estar en la piscina mas de 20 minutos nos comenzó afectar la respiración y los ojos. todo el hotel en general muy bueno. regresaremos en otro momento.
Respuesta de Daneil M el 9 ene. 2018
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excelente

syed

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a great stay -
Se hospedó 2 noches en marzo de 2024
Respuesta de Best Western Plus el 1 may. 2024
Thank you for leaving a review about your stay at our property!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bueno

Shakira

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Plus el 26 abr. 2024
Thank you for leaving a review of our property, we certainly appreciate your feedback and We are happy that you had a good stay with us and that you found our property to be clean as our staff works hard to keep it that way and we're also happy that you found our staff to be so helpful and pleasant.

8/10 Bueno

Caroline

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just what we expected. Friendly staff. Clean room.
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Plus el 24 abr. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excelente

Matthew

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I only stayed one night. The staff was pleasant and everything was clean. Clientele was pleasant as well. The property was well maintained, and parking was easy. It's on a main road with plenty of places to eat or relax within a 10 minutes drive. The breakfast was simple yet satisfactory. I had a room with a kind size bed. The room was large considering the adorable rate. I would stay again if visiting the area.
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Plus Berlin el 24 abr. 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excelente

Doug

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My partner and I had a great stay at the Best Western New England Inn in Berlin, CT. The room was large, very clean, and had good amenities and the staff were very friendly and helpful. We checked in late on the first night (after calling ahead) and the young woman at the front desk was courteous and efficient. There are plenty of good restaurants nearby, and the location is close to all of the beautiful towns along the Connecticut River. We will definitely stay there again when visiting the area.
Se hospedó 2 noches en abril de 2024
Respuesta de Best Western Plus Berlin el 24 abr. 2024
Thank you for leaving a review about your stay at our property! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Erik

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed at this property numerous times, always delivers a great experience!
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Plus Berlin el 18 abr. 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excelente

PHENO

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Yes
Se hospedó 3 noches en abril de 2024
Respuesta de Best Western Plus el 1 may. 2024
Thank you for leaving a review about your stay at our property!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Cristina

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Berlin el 16 abr. 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Bueno

Mary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was ok comparing with other hotels that l have stayed, but the cleanliness of the property was great ,the breakfast was ok.
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Plus Berlin el 10 abr. 2024
Thank you for leaving a review of our property, we certainly appreciate your feedback and are happy that you had a good stay. We hope to see you again soon.

2/10 Terrible

Alexis

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Never again
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Plus Berlin el 5 abr. 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excelente

Hannah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great clean place to spend the night. Very friendly staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Berlin el 27 mar. 2024
Thank you for leaving a review of our property, we certainly appreciate your feedback and We are happy that you had a good stay with us. We're also happy that you found our staff to be pleasant.

10/10 Excelente

Michael Raymond

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent service!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Berlin el 27 mar. 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our property.

8/10 Bueno

Carl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Best Western Berlin el 27 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excelente

Marissa

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not much around the Area and not very many people. But easy to find and get to
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Berlin el 27 mar. 2024
Thank you for choosing to stay with us. We look forward to welcoming you back to the hotel in the near future.

10/10 Excelente

christ, brigham

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place for couples with kids, if you're a couple and don't plan to use the indoor pool it is a bit overpriced. breakfast ok.
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Berlin el 27 mar. 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excelente

stefan j

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The continental breakfast was nice
Se hospedó 3 noches en marzo de 2024
Respuesta de Best Western Berlin el 23 mar. 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excelente

Theodore

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Comfort Inn East Hartford el 18 mar. 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Bueno

Timothy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
There was mold in The Bathroom corner/ceiling, and the floor was creaking half of the time
Se hospedó 4 noches en marzo de 2024
Respuesta de Best Western Berlin el 13 mar. 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excelente

Jose

I Lake evrithig
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Berlin el 11 mar. 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Bueno

Marsha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Berlin el 11 mar. 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excelente

lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Best Western Berlin el 11 mar. 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excelente

Jose

Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Plus Berlin el 5 abr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bueno

Zvi

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly service. Only thing I really did not like is that the outdoor lights shined brightly directly into the room on the ground floor.
Se hospedó 1 noche en febrero de 2024
Respuesta de Best Western Berlin el 29 feb. 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excelente

Shantel

Viajó con su pareja
Le gustó: Limpieza, servicios
The pool & breakfast were great
Se hospedó 2 noches en febrero de 2024
Respuesta de Best Western Berlin el 26 feb. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Bueno

Terrance

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en febrero de 2024
Respuesta de Best Western Berlin el 26 feb. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Bueno

Tammy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Best Western Berlin el 14 feb. 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

6/10 Aceptable

Lucas

Se hospedó 1 noche en febrero de 2024
Respuesta de Best Western Berlin el 23 mar. 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excelente

Norman

Se hospedó 1 noche en febrero de 2024
Respuesta de Best Western Berlin el 23 mar. 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excelente

Elier

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel in general was clean, a lot of parking space, good free buffet breakfast.
Se hospedó 3 noches en febrero de 2024
Respuesta de Best Western Berlin el 6 feb. 2024
Thank you so much for staying with us and for leaving such a kind review, we certainly appreciate your business. We are happy that you found our hotel to be clean and well taken care of, as this is our main goal. We hope to see you again soon. Take care.

10/10 Excelente

Shilanda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good customer service
Se hospedó 1 noche en febrero de 2024
Respuesta de Best Western Berlin el 5 feb. 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excelente

Robert

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Best Western Berlin el 5 feb. 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excelente

David

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was perfect for our stay to go and visit family . The pool looked half decent, but what was great. It was open till 11 PM even though we didn’t get a chance to use it. The breakfast was good too
Se hospedó 1 noche en enero de 2024
Respuesta de Best Western Berlin el 5 feb. 2024
Thank you for leaving a review about your stay at our property!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.