Dear Justin, Thank you for taking the time to review your stay at ArtHotel Connection in detail. We would like to respond as follows: we have sent you two arrival requests. The first one on May 24, 2023, which remained unanswered. The second on June 12, 2023, which was then answered by you only on the day of arrival. As you can see on Expedia, our reception closes at 10 pm. Your arrival should take place outside our reception hours. The colleague waited for you until 11 pm and then prepared an automatic late check-in for you. So the access to the hotel was guaranteed. That the colleague should have been rude on the phone while explaining the check-in procedure to you, we consider impossible. The colleague even wanted to explain to you the use of the elevator, but was grumpily interrupted by you with the rude remark that you prefer the stairs.... On June 8, 2023, we informed you via the Expedia portal that the building in which the ArtHotel Connection is located is being scaffolded due to painting work and that we as tenants have no influence on the renovation work. Our rooms all have opaque curtains. Therefore, none of the workmen should have seen you naked. Your room request with two separate beds came unfortunately also only on the day of arrival, so that we as a small boutique hotel could not react to it. But the room category was the right one as booked by you. Our housekeeping staff knocked on your door at 10:45am on the day of departure to point out the check-out time at 11am. You write that you were aware of this check-out time. How was it then that you were still asleep 15 minutes before check-out? We hope you had a pleasant time in Berlin despite the seemingly adverse circumstances for you and that you have arrived back home safe and sound in the meantime. Kind regards

Thank your TOP guest review :-)

A big thank you for this top rating. We very much look forward to seeing you again. Until then, all the best and a peaceful and blessed holiday season.

Our heartfelt thanks for this top rating. We are very happy about it and hope to see you again soon in Berlin. Kind regards

Vielen Dank für Ihre freundliche Bewertung. Wir freuen uns auf ein Wiedersehen :-)

Ein herzliches Dankeschön für diese TOP Bewertung. Wir freuen uns sehr auf ein Wiedersehen :-)

Ein herzliches Dankeschön vom gesamten Team.

Thank you very much and we wish you a speedy recovery until Christmas.

Thank you very much for your kind guest review, which we appreciate very much.

Thank you very much for this great guest review, which we appreciate very much.

Thank you very much for this kind guest review, which we appreciate very much.

Ein herzliches Dankeschön :-)

Thank you kind guest review :-)

Thank you kind guest review :-)

Thank your Top guest review :-)

Herzlichen Dank für Ihre freundliche Bewertung

Vielen Dank

Thanks

Herzlichen Dank für Ihre freundliche Bewertung

Herzlichen Dank für Ihre freundliche Bewertung

Thank you very much for your kind guest review:-)

Herzlichen Dank für Ihre freundliche Bewertung

Herzlichen Dank :-)

Vielen Dank für diese Top-Bewertung und den Hinweis, den wir gerne überdenken werden :-)

Herzlichen Dank :-)

Ein herzliches Dankeschön:-)

Vielen Dank :-)

Thank you very much for your kind guest review :-)

Thank you very much for your kind guest review :-)