The house is clean and looked like the pictures but we were not as comfortable as we would have hoped to be. The main living room and kitchen were cold but with turning up the thermostat the bedrooms were then too hot. Also, we did not buy any coffee as we anticipated there would be some packets like at hotels or the other VRBO properties where we have stayed. The coffee maker was there but no coffee. So, we had to go without coffee as the weather was not good enough to venture out just for coffee. The only microwave buttons that work are the "30 seconds" and "cancel". None of the other buttons worked, so I kept having to hit "30 seconds" to get food that we had hot enough. One other disappointment was when we wanted to watch Forest Gump after we had gone to Bend for dinner only to discover the DVD box was empty, same with Elf and several other DVD cases. It seems like half of the DVDs are gone. For the amount of money we paid I would expect free coffee and tea and the movies to be there if the cases are. Someone needs to cull the DVD cases or just get rid of them altogether. It would have also been nice to have instructions on using the TV/cable as it took 3 of us numerous tries to get the TV/cable to work. In the end we figured out that we had to turn the cable box on manually. It would not give us a picture/signal with trying the remotes, and we are all savy with using electronics. The home owner was prompt in responding to our question about the TV when I texted, although, we figured it out in the meantime. Ultimately, I think the property is way overpriced for what it is. VRBO fees and the cleaning and service fees are ridiculous. I have stayed at nice places for less money. It seems that the price was comparable to the other advertised houses in the area but just think that Bend is now just overpriced for everything. Next time I would rather just get a really nice hotel room and save money.