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Opiniones sobre Gothic Apartments by Wonderful Italy

Gothic Apartments by Wonderful Italy
Parco Martiri della Libertà 6, Bellagio, Provincia di Como

Opiniones

6,0
Evaluación: 10 - Excelente. 2 de 5 opiniones" "
Evaluación: 8 - Bueno. 0 de 5 opiniones" "
Evaluación: 6 - Aceptable. 0 de 5 opiniones" "
Evaluación: 4 - Mediocre. 2 de 5 opiniones" "
Evaluación: 2 - Terrible. 1 de 5 opiniones" "

6,8/10

Limpieza

7,0/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Winnie

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
When we arrived,,it said we would be met by the “team”,and taken to the apartment. but we were given instructions on how to find the apartment. We were treated rudely when we couldn’t find the lock box, our phone was not working properly. and they finally sent someone to help us get into the apartment, she kept saying, I sent you directions, I sent you directions. Not I’m sorry no one met you, or sorry you had trouble upon your arrival. It took her several tries to find the right keys to the gate, the front door and then the door to the apartment. It was a terrible way to begin our time in such a beautiful place. The apartment was roomy and had comfortable bed. It was the staff that made a horrible impression on us. The walk up to the apartment was extreme with our luggage. We never spoke to anyone again until we were contacted by text and asked what rime are you leaving, the latest checkout is 10! The area is beautiful and we met many kind, wonderful people in Bellagio, but this staff was not among the kind or considerate of visitors coming to visit for the first time. We would not stay here again because of the staff and the way we were treated, not like guests, but like intruders into their day, by having to help us.
Se hospedó 2 noches en mayo de 2024
Respuesta de Wonderful Italy Team el 15 may. 2024
Thank you for your feedback, Winnie. We are glad that you appreciated the comfort level of our apartment.We are sorry to hear that communication with us has caused you discomfort.We would like to specify that we always try to give our guests accurate information, indeed we did not tell you that we would take you to the apartment.We are working to improve our service and give the best support to our guests, so we hope to host you again in our beautiful apartments in order to make you change your mind about us.See you soon, Wonderful Italy Team

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, comodidad de la habitación
Don’t stay here
Perfectly located, but that’s all it had going for it. We stayed 4 days, no hot water for showers for 2 of those. No response from the management when it was raised. Uncomfortable bed. Shabby but not chic. Inflexible 10am checkout time. Very over priced for what it is
Se hospedó 4 noches en mayo de 2024
Respuesta de Wonderful Italy Team el 14 may. 2024
Thank you for your feedback, Leela.We are sorry for the inconveniences you experienced. If you had reported these problems, we would have intervened to solve them.As for your report related to hot water, you were about to check out, so we had no more time to do something about it. For this reason, when we answered you, we focused on the arrangement of your check-out and, as we told you, we could not let you do a late check-out because we had other guests coming in some hours laters and we needed time to clean the apartment. We hope to host you again in order to make you change your mind about our service.See you soon, the Wonderful Italy Team

10/10 Excelente

Randall

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Staff was great in communication and even met me at the property to check in and show me around. Amenities were good. Tub/shower is charming, but deep. Grab bar could be helpful, especially for older guests. Convenient location. Would recommend.
Se hospedó 2 noches en octubre de 2023
Respuesta de Wonderful Italy Team el 19 oct. 2023
Thank you for your feedback, Fatma! We are really happy that you enjoyed your stay and we hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

10/10 Excelente

Nicole

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very unique property! Very convenient. Exactly what we were hoping for ~ a traditional, historical Italian space. The air conditioner was a great touch & made the room quite comfortable.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Wonderful Italy Team el 19 oct. 2023
Thank you for your feedback, Fatma! We are really happy that you enjoyed your stay and we hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

4/10 Mediocre

Dan

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very old musty. Parking was a quarter of a mile away. The musty smell was so bad that our eyes were irritated the entire time and when I complained I was simply told “what did you expect from ancient furniture? Your choice” and Expedia was ignoring y repeated request to get moved to another unit.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Wonderful Italy Team el 3 oct. 2023
Thank you for your feedback, Dan. We are sorry you had a negative experience with us. We do our best to describe our apartments as fully as possible, indeed we did not include the parking among the facilities.As for the old furnishings, we are constantly working to improve the conditions of our apartments, so we hope to host you again in order to make you change your mind about our service. The Wonderful Italy Team