2 restaurantes, se sirve desayuno

Opiniones sobre Fort George Hotel and Spa Belize

3.5 out of 5
Fort George Hotel and Spa Belize
2 Marine Parade, P.O. Box 321, Belize City, Belize District

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 24 de 36 opiniones" "
Evaluación: 8 - Bueno. 4 de 36 opiniones" "
Evaluación: 6 - Aceptable. 3 de 36 opiniones" "
Evaluación: 4 - Mediocre. 2 de 36 opiniones" "
Evaluación: 2 - Terrible. 3 de 36 opiniones" "

9,4/10

Limpieza

8,8/10

Personal y atención

8,8/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alex

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest service el 20 may. 2024
Hi Alex, We're grateful for your outstanding review and sincerely value the time you spent to share your feedback with us. We look forward to your future visits.

10/10 Excelente

Matthew

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest service el 7 may. 2024
Hi Matthew, You are amazing. Thank you for sharing your feedback on your stay. We look forward to having you back.

10/10 Excelente

Ignaz

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Guest service el 29 abr. 2024
Hi Ignaz, Thank you for your feedback; we appreciate you taking the time to share. A heartfelt thank you from the entire staff. We are looking forward to seeing you again.

10/10 Excelente

Kimberland

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en enero de 2024
Respuesta de Guest service el 29 abr. 2024
Hi Kimberland,Thank you for your feedback; we appreciate you taking the time to share. A heartfelt thank you from the entire staff. We are looking forward to seeing you again.

8/10 Bueno

Darren

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Guest service el 29 abr. 2024
Hi Darren,Thank you for your feedback, we appreciate the time you took to share. A great big thank you from the entire staff. We look forward to seeing you again.

10/10 Excelente

Steven

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff!
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service el 24 abr. 2024
Thank you so much for your kind words! Our team works hard to ensure every guest feels welcomed and cared for during their stay. We're thrilled to hear that our friendly staff made your experience memorable. Your feedback means a lot to us, and we hope to welcome you back soon for another fantastic stay!

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest service el 19 abr. 2024
Thank you for an awesome 5-Star review! We appreciate the time you took to share your feedback! :) Hope to see you again!

10/10 Excelente

Tanja

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
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Se hospedó 1 noche en abril de 2024
Respuesta de Guest service el 13 abr. 2024
Hi Tanja, Thank you for your excellent review. We really appreciate you taking the time to provide your feedback. We look forward to your future visits and hope to see you again.

10/10 Excelente

Suzanne, Orlando

Viajó con su familia
We had a great stay. Thank you for everything!
Se hospedó 1 noche en abril de 2024
Respuesta de Guest service el 13 abr. 2024
Hi Suzanne, Thank you for submitting an excellent review. We greatly appreciate the time you took to provide your feedback. We look forward to future visits and hope to see you again.

6/10 Aceptable

Deborah Lou-Ann

Paid way too much, room was ok, paid extra for courtyard view and didn’t even have a window, no frig, one chair for 2 guests, also was charged $60. for a ride from airport to hotel which should have been a courtesy!!! Denise was pleasant. Changed our room to one with a window so now we had a view of the roof!!! Not worth the money at all and wouldn’t stay again!
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest service el 14 abr. 2024
Hi Deborah, Thank you for your feedback, we appreciate that you took the time to share your experience. We are very sorry to hear that we did not meet your expectations on this visit. Thank you and please know that your concerns will be shared with management.

8/10 Bueno

Paul

Se hospedó 1 noche en abril de 2024
Respuesta de Guest service el 29 abr. 2024
Hi Paul,Thank you for your feedback; we appreciate the time you took to do so. Thank you from the entire staff. We look forward to seeing you again.

10/10 Excelente

Terrence

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Service el 4 abr. 2024
We greatly appreciate you taking the time to provide us with your excellent feedback. We are absolutely thrilled to hear that you had such a fantastic experience during your stay at our hotel.

10/10 Excelente

Jodie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service el 2 abr. 2024
Hi Jodie,We thank you for your awesome review. We hope to see you back soon!

10/10 Excelente

Wesley

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good value for the night
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest service el 29 mar. 2024
Hi Wesley,Thank you for your feedback, we sincerely appreciate that you took the time out to share your experience. We look forward to your next visit and hope that it will be exciting and amazing.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest service el 25 mar. 2024
Hi Robert, We thank you for your wonderful review. We are truly grateful for your time and feedback. We look forward to seeing you soon.

10/10 Excelente

Renee, Clarkston

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was beautiful. The reataurant had great food and drinks, a little pricey but typical for hotels. Parked just across the property and came out to our car covered in bird crap. Would be nice if they could figure out a way to deter the birds from that area but otherwise considering we were in belize city the hotel was great.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest service el 13 abr. 2024
Hi Renee, We do apologize and have been working on ways to deter the birds from the area, take note that management has received concerns. We thank you also for your excellent review. We really appreciate you taking the time to provide your feedback. We look forward to your future visits and hope to see you again soon.

2/10 Terrible

Mark

Le gustó: Limpieza
No le gustó: Personal y atención
Web site showed wrong location. Room not available. Gave room without a window in it. Change rooms to two beds because king unavailable. In process of renovating, has potential. Wait for everything. New meaning to Belize time.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service el 19 mar. 2024
Hello Mark,We sincerely apologize for the inconveniences you experienced during your time with us. We understand the frustration of encountering discrepancies between the online information and the actual experience upon arrival. Regarding the room allocation issues, we deeply regret any inconvenience caused by the unavailability of your preferred room type and the room without a window. We strive to provide comfortable accommodations that meet our guests' expectations, and we apologize for falling short in this instance. Your feedback has been shared with our team. We appreciate your patience and understanding regarding the ongoing renovations at our property. While we endeavor to minimize disruptions to our guests, we acknowledge that there may be instances where our renovation efforts impact the overall experience. Your feedback serves as a valuable reminder for us to communicate effectively about any ongoing upgrades and their potential implications.

10/10 Excelente

Jennifer

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is a beautiful property and the staff are incredibly kind and helpful! We will be staying there again in the future!
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service el 18 mar. 2024
Hey Jennifer,Thank you for choosing to stay with us and for your kind words. We look forward to the pleasure of hosting you again soon!

6/10 Aceptable

Kevin

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service el 18 mar. 2024
Hi Kevin, thank you for your response. Kindly let us know if there's anything that could've made your stay better.

4/10 Mediocre

Julie, Kansas City

Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Not at all what I was expecting. The area felt isolated. There was no beach. Dining options were limited. I arranged for transportation from the airport and no one showed.
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest service el 13 mar. 2024
Hi Julie, Please accept our heartfelt apologies if your stay was anything less than satisfactory due to the issues you encountered. Our first objective is to ensure that our guests enjoy the most memorable experience possible. Note that your concerns have been communicated to management and will be addressed.

8/10 Bueno

Abisola

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a beautiful and clean hotel however the design of the room is not the most functional for use. There were no hooks anywhere in the bathroom to hang towels or clothes, no where in the shower to place toiletries and the light switch was also in the middle of the room and not by the door which makes for a odd experience when coming back to the room at night. There is also what appears to look like a hot tub attached to the pool which is not a hot tub but just a mini pool, the amount of people who dipped their hands in to be disappointed and confused by the cold temperature was comical. The restaurant on property was delicious and the gym was great.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest service el 13 mar. 2024
Hi Abisola, Please accept our heartfelt apologies if your stay was anything less than satisfactory due to the issues you encountered. Our first objective is to ensure that our guests enjoy the most memorable experience possible. Note that your concerns have been communicated to management and will be addressed.

10/10 Excelente

Claudia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nous avions un des nouveaux penthouses. Fantastique !!!! 2 grandes chambres, 2 salles de bain une cuisine un salon et un superbe balcon avec vue partiel sur la mer. Nous avons adoré notre séjour.
Se hospedó 6 noches en marzo de 2024
Respuesta de Guest service el 13 mar. 2024
Hi Claudia, Thank you for sharing your recent Fort George Hotel & Spa experience. We genuinely appreciate your feedback, and we are overjoyed to hear that you had an excellent time with us. We look forward to having you again in the near future.

2/10 Terrible

Kaylin

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Guest service -Annika el 7 mar. 2024
Hi Kaylin, Thank you for providing your feedback. We greatly appreciate you taking the time to share your experience. We apologize for not meeting your expectations during this visit, but we strive to do so in the future.

2/10 Terrible

Johan, San Diego

Viajó con su familia y niños pequeños
Le gustó: Limpieza
No le gustó: Personal y atención
We booked a room based on the photos on Expedia; they showed a brand new hotel with new rooms. When we arrived we were given a room in what looked like an old run down motel. When I showed the photos I was told that “that is the hotel across the street, same hotel but a higher price”. To which I said “what do you show pictures of that but put us in the old me? That’s false advertising”. They just shrugged and said that they are going to do some upgrades… after complaining to 3-4 people at the hotel they reluctantly moved us to a newer room across the street. Once we were moved everything was fine but having to jump through hoops to make that happen was very frustrating and unnecessary, they should have given us the room we originally booked.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest service el 13 mar. 2024
Hi Johan, Please accept our heartfelt apologies for the problems you faced during your visit. It appears that there was a flaw in the quality of service that we provided. Please be advised that your concerns have been submitted to management and will be addressed. We apologize once more and hope that you will give us the opportunity to meet your expectations during your future visit.

10/10 Excelente

rhonda

Viajó con su familia
Location and the staff was amazing
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest service -Annika el 29 feb. 2024
Hi Rhonda, You are amazing! Thank you for your review and for choosing the Fort George Hotel & Spa. We are happy that you enjoyed your stay and do look forward to seeing you again in the near future.

10/10 Excelente

Rebecca

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Brand new gorgeous hotel. Helpful staff, absolutely beautiful outdoor and common areas with seating and a great pool area, big gym, restaurant with high end but approachable menu. Belize City is a place you come for a night passing through and this was the best experience- made it a destination- would stay again in a second.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest service -Annika el 29 feb. 2024
Hi Rebecca, You are amazing! Thank you for your review and for choosing the Fort George Hotel & Spa. We are happy that you enjoyed your stay and do look forward to seeing you again in the near future.

10/10 Excelente

India

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest service -Annika el 29 feb. 2024
Hi India, You are amazing! Thank you for your review and for choosing the Fort George Hotel & Spa. We are happy that you enjoyed your stay and do look forward to seeing you again in the near future.

10/10 Excelente

Gareth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest service -Annika el 29 feb. 2024
Hi Gareth, You are amazing! Thank you for your review and for choosing the Fort George Hotel & Spa. We are happy that you enjoyed your stay and do look forward to seeing you again in the near future.

10/10 Excelente

Douglas

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just opened this section, very clean and nice!
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest service -Annika el 29 feb. 2024
Hi Douglas, You are amazing! Thank you for your review and for choosing the Fort George Hotel & Spa. We are happy that you enjoyed your stay and do look forward to seeing you again in the near future.