The property we reserved was not the property where they placed us. There was no communication in advance regarding the change - it seemed as though they were hoping it would go unnoticed by us.
They also made a mistake with the number of persons I had made the reservation for and placed us in a property that did not offer sufficient sleeping options for our group (aside from it just not being the property we chose). They attempted multiple of times to suggest that I had made that mistake - they only had us down for 2 persons - even though my email confirmation of reservation clearly indicated 3 persons, as I pointed out to them.
At no point in our stay did the management company sufficiently address the gap in their performance.
We understand that things happen. Had they just reached out when they realized that they would not be able to fulfill our reservation as is, this whole experience could have gone differently.
Throughout it all, we were made to feel as if we were in the wrong, which was unacceptable. Additional example - the gas fireplace wouldn't shut off via the remote so I requested assistance/info from them. They assumed it was my error and reiterated how the remote should be used for that. I had to reach out again to let them know that I had in fact used the remote (I am actually quite savy with technology). They eventually stopped out (without communicating in any way to let us know they would be doing that) and found that a setting was wrong. Again, no apology for the inconvenience...
I would be reluctant to rent from the management company again. At a base level, one should expect that the property they reserved will be the property where they stay. If/when that base expectation cannot be met, transparent communication is necessary (along with good customer service) and that was not what we experienced.